Plaza Motor Company

Bait and switch body repair I took my car in for an estimate and was quoted $1000 to fix a scratch I agreed and four days later I get a call saying it would be $2350 instead of I took my car in for an estimate and was quoted $1000 to fix a scratch I agreed and four days later I get a call saying it would be $2350 instead of $1000 I said no stop and just do what was estimated They refused Due to insurance increases I didn't want to spend over $1000 of the insurance companies money Plaza agreed to do it for $1499 I was satisfied I went to pick it up two and a half weeks after I dropped it off (for a four day repair) I had to call them to find out it was ready They charged me $1699 after quoting the $1499 after quoting $1000 I was so disgusted I paid it Then igot home and discovered they left off a piece of trim I will never go to Plaza again More

Worst experiencing buying a Certified Pre-Owned Mercedes I have had the worst experience with the Certified Pre-Owned 2014 C250 I purchased from Plaza on September 22. The day of purchasing the car the sale I have had the worst experience with the Certified Pre-Owned 2014 C250 I purchased from Plaza on September 22. The day of purchasing the car the salesman and I noticed the sunroof shade was not working. We scheduled an appointment for them to tint the windows and fix the sunshade. They had the car a total of 12 days. During this period twice they told me it would be ready "tomorrow". When tomorrow came I never got a call and when I could follow up the next day I would be told that they discovered more issues and had to order more parts. After getting the car back they explained they had to replace the entire sunroof track, the panorama glass top, and basically all the other components of the sunroof/shade. Which to me did not make sense for what was originally broken, but I'm no expert. Two days later the sunshade stopped working. On top of that they got adhesive on the fabric edge strip around the rear passenger door at eye level. I took it back and they had the car for another couple days. They stated they fixed the sunroof shade issue again and replaced the edge strip. When I picked up the car the edge strip they replaced had a 2-inch kink in it and was not installed properly. I didn't have time to take it back right away but I knew they would replace it again. Then on Tuesday of last week I get out to my car after work to discover that it was flooded. The entire floorboard was wet and water was dripping from both driver and passenger door frames. I drove it straight back to Plaza. They discovered that the glass company who replaced the panorama glass roof did not reconnect the drain plugs in the roof. So essentially the roof filled up with water and spilled over into the door frame. They had the car from Tuesday to today (the following Monday). They stated they had to remove all of the carpet from the car to shampoo and dry it to avoid any mildew or mold problems, and that all the electrical components had to be inspected. They claim nothing was damaged by the water. When I got in the car I found a nice dimple they put in the backseat right in the middle. I immediately pulled back into the service bay to show them. The Service Manager came out and said they have seen this before and "when the sun hits it and it gets warm it should come out". He stated if it did not they would replace the seat. I also pointed out that if the car had been detailed so well as they stated, that they left dirt on the passenger seat which I pointed out and they quickly removed. I let my Service Advisor know that I had no confidence that Plaza could fix anything right, and if they had inspected the car as a Certified Pre-Owned like they were supposed to have done, they would have noticed the sunroof shade wasn't working and it should have been repaired before being put on the lot. The Service Advisor said he couldn't blame me for feeling the way I did and agreed they have had the car in service almost longer than I have since purchasing it trying to make their screw ups right. The days of quality service at Plaza are over. They have obviously become too big for their own britches and are sloppy, careless, and don't seem to care that I've had serious issues with a car I just purchased 2 months ago and that they have made it worse each time. More

Repair Struts Horrible Experience from service of vehicle to management. On September 12, 2015 I called Jim Whelehon service advisor for Plaza Motors I told Jim I w Horrible Experience from service of vehicle to management. On September 12, 2015 I called Jim Whelehon service advisor for Plaza Motors I told Jim I was experiencing problems with my left rear body setting on the tire. I told Jim I would have the vehicle towed into Plaza so Plaza could take a look and determine the problem and cost for repairs. Jim called back a couple days later and stated to me that I needed to have my front right and left struts replace and new brakes because they were damage and the cost would be $3,647.32 and by replacing the struts and breaks this would fix my problem so I agreed on the cost and repairs. On September 25, 2015 I picked my vehicle up from service and drove home a week later I started to experience the same problem I bought the vehicle in for. I tried to contact Mr. Whelehon several time even leaving voice mails and never received a call back until I tried for the last time and he answered his phone. I told Jim I had been calling and leaving voice messages and he said he apologize but he had been extremely busy I went on to tell him about my vehicle doing the same thing so he suggest I bring it back in and he would have the same service technician take a look at it while I wait. After waiting for an Jim comes to me in the lobby around all customers to inform me that I need a left rear strut and the cost to replace would be $1,900 this was so terrifying to me after him telling me that my the front struts was my problem and by replacing them would take care of my problem. I even had a customer come up to me and tell me he wasn't trying to be noisy but he overheard our conversation and that was TERRIBLE. I was so upset I ask to speak with the service manager Jim informed me that he could talk to me because he had to catch a flight out of town and would be back until Wednesday and that I should give him a call back on Wednesday. When I got home I called back and ask to speak with the General Manager Mark Austin they transferred me to his voice mail and I left a message. I didn't get a call back until Wednesday with the General Manager Mark Austin and Service Manager Matt Prunty on speaker phone. The General Manager ask me what could he do to fix the problem and I told him to fix my vehicle for what I bought it in for the 1st time. I told Mr. Mark Austin that I paid $3,647.32 for repair and I'm still having the same problem. Mark Austin General Manager nor Matt Prunty Service Manager was willing to take the blame all they kept saying is your vehicle has a lot of mile... so sad for them to say.... miles has nothing to do with them repairing what I brought the vehicle in for. They tried to make a joke and said if I wanted to trade it in and look at another Mercedes they would love to take my trade in. Awful management I would never treat a customer like that I wouldn't be able to sleep at night. Also battling breast cancer and dealing with the terrible service and not being honest has been very stressful ordeal with Plaza Motors. Continuation: I asked Mr. Whelehon why didn't they tell me about the right rear strut when they were servicing the vehicle out and he said the code didn't show up as the right rear strut being damaged then I asked Mr. Whelehon do they only check and repair vehicles by codes. Mr. Whelehon stated they fiscally checked it also. I contacted the repair center who usually works on my Mercedes and they stated if it was fiscally checked they should have known the right rear strut was bad. More

what your not told up front you will pay for in the end TERRIBLE experience. I took my boyfriend's car into Plaza Motors, because we had purchased new rims and tires and we needed the tpms sensors registere TERRIBLE experience. I took my boyfriend's car into Plaza Motors, because we had purchased new rims and tires and we needed the tpms sensors registered to the car. We called days ahead of time and made an appointment, and were assured it could be done. Upon arriving at the dealership I was told that it would be unlikely that the tpms sensors would register since it they after market sensors and not mercedes sensors, but that they would try and see. After an hour, I was told that the sensors were not working, but that if I could come up another day a technician would bring a generic wand from home and see if they could connect them with it. They said it was unlikely it would work, and said if it didn't we would need to purchase new mercedes benz sensors which would cost $800. I arrived the following monday, and was treated with noticably less hospitality. After waiting an hour and a half, the service advisor told me that they were still unsuccessful. He told me I would only have to pay for an hour service fee that we had "talked about earlier" and which was not previously discussed. I asked him how much it would be to install the Mercedes sensors if we purchased them and brought them in ourselves. He said it would be around $150, but that he didn't recommend it. He told me to contact him before we bought them and he could "try and get us a deal." In the time it took him to retrieve the car, so I could leave the sensors magically started working. Well, half working. The tire pressure light went off, but none of the tire pressures were displayed on the dashboard as they previously had with the stock rims and tires. I was charged $165. I was about half way home when the tire pressure light turned back on and the dashboard blinked "tire pressure sensors inoperable." I immediately called the service advisor and he said they had been working just fine when he was in the car. My boyfriend spoke to him the next day on the phone in hopes that he could get a refund of his money and was told that I had been told several times that it would cost $165 just to look at the car, which is an out and out lie. If they would have told me that I would have never have had them try it. Who in there right mind would pay someone $165 when they said it most likely wouldn't work. Today my boyfriend went up to the dealership and talked to the service manager who continuously skirted around the question of whether or not I had been told we would be charged to just look at the car. I will make sure to tell everyone I know how we were mislead, deceived, and overall taken advantage of. I guess the more you pay for the car, the poorer the service you get. More

My wonderful experience at Plaza Motor Company When looking for a vehicle, I came to Plaza because I had done my research about the dealership and the car, the Mercedes Benz GLA 250, the one I purc When looking for a vehicle, I came to Plaza because I had done my research about the dealership and the car, the Mercedes Benz GLA 250, the one I purchased, It was the right height and size to fit into my home garage. Brady and I met Robert Altepeter, who was very knowledgeable about this particular car. He helped us with the car deal, while making it the process painless. I was very nervous and apprehensive at first. All of this soon left. Plaza Motor Company is one of the best dealerships I have ever done business with!! C. Jones More

Buying tires and service work -all in one easy trip Tonia Zellmer took care of all our needs. She guided us through buying new tires that were priced competitively and OEM standard, She also scheduled Tonia Zellmer took care of all our needs. She guided us through buying new tires that were priced competitively and OEM standard, She also scheduled a service for the same day. We aappreciate this as we travel over one hour one way to Plaza More

Mercedes Benz Quality All Around I've purchased several cars from the Mercedes group at Plaza and always have my cars serviced there. Staff provide friendly first-class service wheth I've purchased several cars from the Mercedes group at Plaza and always have my cars serviced there. Staff provide friendly first-class service whether they're selling a new car or keeping current cars in top shape. More

Very please new purchaser of the GLK350 Tom Gibson made my purchase of my new GLK350 the most pleasant experience I have ever had in buying a new car. He was attentive, prompt in my request Tom Gibson made my purchase of my new GLK350 the most pleasant experience I have ever had in buying a new car. He was attentive, prompt in my request for specs on the GLK and when I arrived he had the requested cars waiting for my inspection. He was very friendly, informative and made the purchase of my GLK a breeze. You could not ask for a better sales person, Thank you Tom More