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Platinum Chrysler Dodge Ram Jeep
Terrell, TX
312 Reviews
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312 Reviews of Platinum Chrysler Dodge Ram Jeep
November 17, 2019
Good service. Tried hard to earn business. Took a little long to get papers signed but they were very busy. We did most of the transaction by phone long to get papers signed but they were very busy. We did most of the transaction by phone More
by pamchavers
Employees Worked With
Joshua Shepard
November 16, 2019
Great place. Brad the salesman was awesome to deal with. Will go back in the future for other vehicle purchases. Have purchased many vehicles at this dealership before platinum took over and it is a much b Will go back in the future for other vehicle purchases. Have purchased many vehicles at this dealership before platinum took over and it is a much better experience. More
by Lybrandlance482
Employees Worked With
Brad , Andrew Beck
November 09, 2019
Everyone was so kind and helpful! There was absolutely no pressure or ‘gotchya’ gimmicks. I felt like I was really valued and listened to! The purchasing process was quick and painless. I would absolutely re pressure or ‘gotchya’ gimmicks. I felt like I was really valued and listened to! The purchasing process was quick and painless. I would absolutely recommend this dealership to anyone looking for a new vehicle! More
by Meganr2019
Employees Worked With
Breanna Brown, Joshua Shepard
November 07, 2019
What an absolute disappointment. I took my Ram 3500 in because it was throwing a code I couldn't clear. First of all they charged me $280 to plug their diagnostics in and tell me what I took my Ram 3500 in because it was throwing a code I couldn't clear. First of all they charged me $280 to plug their diagnostics in and tell me what they said. Complete rip off. Second they told me I needed a new turbo actuator. They quoted me a price of over $4000.00!!!! They then had the audacity to be smug about it when I questioned it and said they really thought it needed a new turbo as well with a price tag of over $8000.00!!! Thirdly, my truck had several recalls that needed tending to so I left it with them to take care of. Not only was my truck not finished when they said it would be, but I had to call them in the late afternoon to find that out! On top of this they charged me some kind of mystery fee for "supplies". That is ridiculous! I shouldn't pay a red cent for recall work! On top of all of this I got an actuator for under $400 and had an independent shop install it for under $300.00!!!!! That $4000.00 job cost me under $700 to fix. It runs like a champ. What a joke. I wouldn't take my bicycle in this ridiculous shop. More
by Harviticus
Employees Worked With
Edwin, Jason
November 05, 2019
Had a ticking in the motor so on Day 1 dropped the car off. Day 2, Did not hear from the service writer so I called, only to be told he wasn’t there. No one else could tell me the status of my car, and so off. Day 2, Did not hear from the service writer so I called, only to be told he wasn’t there. No one else could tell me the status of my car, and sounded like he was put out to have to talk to me. Day 3, called again and had to leave a voice mail. He called back to tell me what was wrong with the car, so I told him to fix it. Day 4, I called once again, he told me it would be ready about 4:00pm. Told him I would be there after 5:00pm to pick it up. The one and only time he called me without me calling first was at 3:00pm to tell me it was ready. Very poor communication. always seemed like it was a problem to have to talk to me. Not much confidence in the service writers. More
by T
Employees Worked With
Edwin, Jason
November 02, 2019
I had a great experience purchasing my new Jeep Grand Cherokee from Platinum. Everyone was very friendly, courteous, and worked hard to make sure my new car was exactly what I wanted. Terry did an awesom Cherokee from Platinum. Everyone was very friendly, courteous, and worked hard to make sure my new car was exactly what I wanted. Terry did an awesome job explaining all the new features to me and showing me how everything works. I highly recommend Platinum. More
by Cheryl
Employees Worked With
Will Johnson, Terry Hartsell
October 29, 2019
Platinum offers the best service when purchasing a vehicle I have ever experienced. The sales person drove at least 2 hours to let me test drive a vehicle back to the dealership the next day where I vehicle I have ever experienced. The sales person drove at least 2 hours to let me test drive a vehicle back to the dealership the next day where I found THE vehicle I purchased. More
by EastTexasLady
Employees Worked With
Bradley. Best sales 5 Star, Jay Dhanani, David Barrera
October 23, 2019
Purchase of a 2019 Jeep Grande Cherokee limited X Great team work at this dealership. They were straight forward with from pricing of vehicle to my financing. I live roughly about 500 mile away from t Great team work at this dealership. They were straight forward with from pricing of vehicle to my financing. I live roughly about 500 mile away from the dealership and did most of the ground work over the phone. Once I got there they welcomed me showed me the vehicle i was going to purchase and went over the vehicle with me. Had all paperwork signed and keys handed over in about 20 min. Looking forward to working with this team again when I purchase my second vehicle. More
by Hector S.
Employees Worked With
Armando Ramos, Scott Moore, Tae, Parker Gladney
October 13, 2019
Bait and Switch at its finest I found a truck online, autotrader, and then viewed the truck on Platinum's website. The truck was exactly what i wanted so i wanted to proceed with t I found a truck online, autotrader, and then viewed the truck on Platinum's website. The truck was exactly what i wanted so i wanted to proceed with the purchase. When i tried to do so the salesman said that the internet price was not a total price. He quoted me a total price that was 158% of the advertised price. I have the website printout including the stock and vin number of the bait and switch truck. I would never recommend anyone deal with this dealership. More
by Chris C.
Employees Worked With
Andrew Beck, David Barrera
October 11, 2019
Wonderful experience They did a wonderful job, did have an issue after first repair, they rechecked reworked for no charge so far so good.they even drove me home and picke They did a wonderful job, did have an issue after first repair, they rechecked reworked for no charge so far so good.they even drove me home and picked me up when truck was finished. More
by Troe
Employees Worked With
Mike and Edwin in service, Eddie the porter gave ride home.
