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Plantation Ford
Plantation, FL
251 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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251 Reviews of Plantation Ford
October 30, 2012
I had made an appointment to have my car serviced I had made an appointment to have my car serviced through the automated Service reminders they send out, then later that after noon Nancy called to c I had made an appointment to have my car serviced through the automated Service reminders they send out, then later that after noon Nancy called to cofirm, the appointemt when I showed up for the scheduled appointment I was early Gary said no problem, and took the car right away, also I had a Body dent issue and AJ was agreat help. My service on my car was less than an hour Great Job, and Great team Work More
by robert deasey
Employees Worked With
Gary, Nacy and AJ
August 13, 2012
I have bought cars from Mr hooley in the past and it is always pleasent. So why not go back to a great dealership. The schwartz s made my fiancee feel part of and that played a big part in my decision to p always pleasent. So why not go back to a great dealership. The schwartz s made my fiancee feel part of and that played a big part in my decision to purchase the vehichile. More
by James ventura
Employees Worked With
The schwartz s and chris
August 07, 2012
Love my new focus, great group of guys, no nonsense, had the car I wanted for the price we had agreed upon, Easiest car buying experience ever, I highly recommend these guys !! If you are in the market for the car I wanted for the price we had agreed upon, Easiest car buying experience ever, I highly recommend these guys !! If you are in the market for a Ford go see Les and Jeff, you will not regret it. More
by Nypd4u
Employees Worked With
Les, Jeff
August 04, 2012
Great buying experience, from the moment we walk in, we were greeted by Les with a smile, Caleb already had the vehicle out front waiting for us. Jeff help us with the paper everything was incredibly smoo were greeted by Les with a smile, Caleb already had the vehicle out front waiting for us. Jeff help us with the paper everything was incredibly smooth. We will definitely buy here again. More
by beste11
Employees Worked With
Les Nunez, Caleb Ewart, Jeff Weinstein
August 01, 2012
This dealer met all my expectations of what good customer service should resemble. I was very fortunate to have met such nice people who truly cared about me and what I needed. I love the atmosphere of this service should resemble. I was very fortunate to have met such nice people who truly cared about me and what I needed. I love the atmosphere of this dealership because there is no pressure to buy anything. They simply lead you through the process. They really tried to work with me the best they could and treated me with much respect. More
by randazzo_laura
Employees Worked With
jim gormly
July 23, 2012
I have serviced my vehicle here five times, not once experiencing a wholly satisfactory visit. The only reason I chose to service here more than once is because of the proximity of the dealership to my experiencing a wholly satisfactory visit. The only reason I chose to service here more than once is because of the proximity of the dealership to my home and my newness to the area. I've found the staff who work inside the service center to be lazy, rude, offensive, and apathetic to customer concerns. I have yet to receive a friendly greeting after walking through their doors. I always have to wait for someone to acknowledge me, even when I'm standing right in front of someone's desk, which once was for more than a whole minute before the person even looked up in my direction. My worst experiences have been interacting, or attempting to interact, with Mark Rufu. He has an arrogance about him that is condescending. He is not outright rude, however, he wholly lacks enthusiasm, care, and grace in handling customer concerns. I once had to leave the dealership during a routine oil change. It was an emergency, and I asked for his assistance in being able to perhaps loan a vehicle or secure another route for transportation to which he replied, "Sorry. We don't do loaners." When I emphasized the emergency of the situation to him again he said, "I don't know what to tell you." In addition to poor customer service, I feel like this dealership tries to take advantage of me every single time I've been in for service. There hasn't been one time that a service person, usually Mark, hasn't come back to me while I sit in their dirty, smelly, boring waiting area to tell me that "something else" needs to be fixed or replaced or whatever on my vehicle, and my vehicle is a 2008 with a perfect service record. As far as wait times, this place is the worst. I have never had an oil change here that they were able to finish in less than an hour. When I had my brakes replaced I waited more than four hours; the first two of which I waited before being told that it was "probably going to take a few more hours." And don't ever think you can make a last-minute oil change appointment without getting grief from the service person working at the time when you pull in just before close. The receptionist over the phone is super friendly every time, assuring you that even though it's last-minute, they can certainly accommodate. Yeah right. I go to school and work late, and it's difficult for me to get in early when I finish. I've been given dirty looks and I've even been scolded for coming in so close to closing time. Way to make customers feel valuable, especially from the part of the business that keeps the dealership ALIVE..! As such, it is with immense relief that I make the search now for a new dealership for my Ford. You can be sure that I will not be servicing or visiting this dealership ever again. More
by frizbreeee
Employees Worked With
Mark Rufu
June 26, 2012
It was a very pleasant experience, no high pressure to purchse, but very informative about product and services available without the high pressure to by. Setting up financing was very simple and straigh purchse, but very informative about product and services available without the high pressure to by. Setting up financing was very simple and straight forward. Both my wife and I enjoyed the experience, which has not been our experience at other dealers with previous car purchases we've made over the last 15 years. More
by sbuckingham
Employees Worked With
Rafael Yokell
June 19, 2012
Everyone I had to deal with in the service & parts department were very nice, seem to know their job position quite well. The manager of Plantation Ford should feel secure that he has to me the best department were very nice, seem to know their job position quite well. The manager of Plantation Ford should feel secure that he has to me the best of people doing their jobs. Without a doubt I will continue coming back here for my car service and for parts. I am sorry to say that I don't the persons name in the parts department who helped me otherwise I would have mentioned their names as well. More
by Dan5559
Employees Worked With
Emanuel Cerezo
February 08, 2012
Jeff Weinstein the salesman at Plantation Ford was misleading and deceitful and told me my car had the features I had asked for when it did not. He kept giving me the run around and I came into the de misleading and deceitful and told me my car had the features I had asked for when it did not. He kept giving me the run around and I came into the dealership 3 times to get the navigation fixed when in actuality the car never had navigation. More
by wati1503
Employees Worked With
Jeff Weinstein
October 11, 2011
this was the best car buying experience in the eight cars that i have purchased. Thanks to the whole team there, but especially Rick Olsen. Liked him from the start of this 3 month process. Perfect match of that i have purchased. Thanks to the whole team there, but especially Rick Olsen. Liked him from the start of this 3 month process. Perfect match of personality, knowledge, and patience. I will surely see you again when this lease is over, and I will refer everyone I know that's looking to have a quality car buying experience. I AM TRULY LOVING MY FORD EXPLORER! More
by jshirley93
Employees Worked With
Rick Olsen
