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Phil Long Lincoln
Colorado Springs, CO
122 Reviews
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122 Reviews of Phil Long Lincoln
July 29, 2021
Worse Lincoln dealership I have ever dealt with. I tried to call and schedule an oil change on July 21st but was disconnected. When I called again I got a recording stating that they would return the call. to call and schedule an oil change on July 21st but was disconnected. When I called again I got a recording stating that they would return the call. That never happened in more than a week now. So I drove to the dealership on July 22nd and pulled into the bay marked "Service" where I sat in my vehicle for over 10 minutes. Then I got out and stood by my vehicle (a Lincoln Nautilus). After another 5 minutes or so a man walked by and said "what do you want?" I told him that I was trying to schedule an oil change. He went inside and I followed. There were 2 podiums inside. When I said that I wanted a loaner vehicle he said that couldn't happen before the end of August. I said okay then, I'll skip the loaner but I would like to have my vehicle picked up and delivered back to me. He said that couldn't happen until the middle of August. I told that man (I don't know his name) as I was leaving that I certainly was happy that I got my Lincoln in Texas and not from his dealership. I then scheduled my oil change at the Ford dealership near my house (it is also a Phil Long dealership) and just had it done today. The service was courteous and fast and I was done there in half an hour at about half the price that the Lincoln dealership quoted me. A free loaner vehicle is one of the perks offered to Lincoln owners and I always get a loaner from the dealers in Texas, Bluebonnet Motors in New Braunfels or North Park Lincoln in San Antonio (both are owned by the Kahlig Auto group). The longest I have ever had to wait is 2 or 3 days, not more than a month. Those 2 Texas dealers know how to treat Lincoln customers and I keep going back to them for both sales and service. More
by MNowotny
Employees Worked With
don't know
July 23, 2021
Daniel truly understands and exhibits real Customer Daniel truly understands and exhibits real Customer Service....always remembers my name. It's always a pleasure to take my Lincoln in for Daniel truly understands and exhibits real Customer Service....always remembers my name. It's always a pleasure to take my Lincoln in for service.i More
by Pat
Employees Worked With
Daniel Biedron
July 15, 2021
Phil Long Lincoln goes out of their way to make sure you are satisfied. Spencer is Outstanding! Very nice employee. Knew my name as soon as I walked in the doors. are satisfied. Spencer is Outstanding! Very nice employee. Knew my name as soon as I walked in the doors. More
by Resther814
Employees Worked With
Spencer
June 02, 2021
Excellent both service and customer service. A good car experience. Will bring my vehicle here again. Spencer was very friendly and helpful. Well worth it! experience. Will bring my vehicle here again. Spencer was very friendly and helpful. Well worth it! More
by jazzton4
Employees Worked With
Spencer
May 17, 2021
Always great service! Everyone there is like seeing my best friends. So personable and caring. It’s why I keep coming back. Thanks Your the best. 😊 best friends. So personable and caring. It’s why I keep coming back. Thanks Your the best. 😊 More
by Lindacspencer@hotmail.com
Employees Worked With
Daniel, Tony
March 29, 2021
The sales person, Robert, was very pleasant to work with. He made our lease transfer quick and efficient. They were able to meet our requests in both vehicle options and payment requirements. He made our lease transfer quick and efficient. They were able to meet our requests in both vehicle options and payment requirements. More
by Bob P
Employees Worked With
Robert
March 08, 2021
I really appreciated the valet service while I was teleworking. Loved the video update on my car as it was getting serviced! Great job Phil Long staff! teleworking. Loved the video update on my car as it was getting serviced! Great job Phil Long staff! More
by tara_archuleta
Employees Worked With
Cassidy
