Phil Long Lincoln

Excellent service… Excellent diagnosis abs with repair and delivery. I love my Lincoln!!!!!!!!!!!!!!!! Highly recommend and delivery. I love my Lincoln!!!!!!!!!!!!!!!! Highly recommend More

Great customer service. I would recommend for all maintenance and repairs. Consier service was excellent. maintenance and repairs. Consier service was excellent. More

I always have phenomenal service with Phil Long Lincoln. They utilize technology (but no too much) to ensure that you can trust the work they are doing and you can see everything being done. They are always They utilize technology (but no too much) to ensure that you can trust the work they are doing and you can see everything being done. They are always prompt in returning calls and communicating. They always fully communicate everything they are going to do beforehand. They are kind and make sure I get a ride home if the car will be there for a while. I always feel welcome and knowledgeable when taking my car to them. Customer service has always been top notch. More

Phil Long Lincoln has a great sales department as well as a great service department. We recently had routine service completed on our 2020 Lincoln Nautilus and it was top notch. We arrived early than our ap a great service department. We recently had routine service completed on our 2020 Lincoln Nautilus and it was top notch. We arrived early than our appointment time but they were still able to get us started. Phil Long Lincoln has a great team. More

Worse Lincoln dealership I have ever dealt with. I tried to call and schedule an oil change on July 21st but was disconnected. When I called again I got a recording stating that they would return the call. to call and schedule an oil change on July 21st but was disconnected. When I called again I got a recording stating that they would return the call. That never happened in more than a week now. So I drove to the dealership on July 22nd and pulled into the bay marked "Service" where I sat in my vehicle for over 10 minutes. Then I got out and stood by my vehicle (a Lincoln Nautilus). After another 5 minutes or so a man walked by and said "what do you want?" I told him that I was trying to schedule an oil change. He went inside and I followed. There were 2 podiums inside. When I said that I wanted a loaner vehicle he said that couldn't happen before the end of August. I said okay then, I'll skip the loaner but I would like to have my vehicle picked up and delivered back to me. He said that couldn't happen until the middle of August. I told that man (I don't know his name) as I was leaving that I certainly was happy that I got my Lincoln in Texas and not from his dealership. I then scheduled my oil change at the Ford dealership near my house (it is also a Phil Long dealership) and just had it done today. The service was courteous and fast and I was done there in half an hour at about half the price that the Lincoln dealership quoted me. A free loaner vehicle is one of the perks offered to Lincoln owners and I always get a loaner from the dealers in Texas, Bluebonnet Motors in New Braunfels or North Park Lincoln in San Antonio (both are owned by the Kahlig Auto group). The longest I have ever had to wait is 2 or 3 days, not more than a month. Those 2 Texas dealers know how to treat Lincoln customers and I keep going back to them for both sales and service. More