Performance Nissan

Friendly Dealership - Excellent Sales Person First time I purchased a car w/o the assistance of a knowledgeable friend and Kelly Cowart was certainly the best sales person to guide me through thi First time I purchased a car w/o the assistance of a knowledgeable friend and Kelly Cowart was certainly the best sales person to guide me through this process. I traded my 2012 Rouge lease in a year before its time but Kelly Cowart was patient and understanding while working the numbers for me with the finance department. Having worked with other dealership in the past I have nothing but excellent words to say about my experience at Performance Nissan and most of all Kelly Cowart. More

Everything was great, until I walk away empty handed Just wanted to say thank you to a few who assisted my wife and I on Friday, really had such a pleasant time. Not one second did I feel pressured or st Just wanted to say thank you to a few who assisted my wife and I on Friday, really had such a pleasant time. Not one second did I feel pressured or stressed, even with the idea of purchasing a warranty-less vehicle. Dee was amazing! Chris was a total rock star with the numbers, that was crucial with my wife. He was awesome. Told him what I was looking for my trade in and he made it happen. Unfortunately after 5 hours I left the dealership with no vehicle! First impressions are hard to establish a second time around and our disappointment was simply that we were allowed to walk away empty handed. Our offer was more than adequate, considering the vehicle has NO WARRANTY. Dee Chris Jose and Phil are stand up people, and a great staff should be commended. Best of luck in 2015 to you all! More

WE SOLD IT TO YOU, NOW IT'S YOUR PROBLEM! You would think the point of buying Certified Pre-Owned is the guarantee the dealership gives you that EVERYTHING would work on the vehicle you purcha You would think the point of buying Certified Pre-Owned is the guarantee the dealership gives you that EVERYTHING would work on the vehicle you purchase. Well After years of positive experience form Pompano Nissan, now Performance Nissan I tried buying a CPO Vehicle. I knew I was paying a premium for a bigger vehicle, but during the sales process I was assured everything would work. I had no problem in 4 years here so they were trust worthy, my mistake. You would think after paying over $32,000 for a used vehicle the dealership would stand by their product. I went to the service department, which is exceptional since they have recognized me as a long time customer, they found the defect, quoted me $230, but said since I just bought the vehicle, management from the sales department would sign off on it and not charge me at all. Well after waiting over 45min to speak to the sales manager, Chris Atkins, he was apartently too busy to speak to me (on a day there was only one other customer and the whole staff was shocked how dead it was and his refusal to see me). Instead I get news from my wonderful service advisor, Christina Chambers, Chris would not approve this service. The best part was the response which set the tone for management here. Apparently it "was my fault for not inspecting the vehicle prior to sale". I'll have everyone know that reads this post it was the aux jack. You need a cable for it to be tested, which I did not have the day of sale. But apparently I was supposed to test that before I bought the car. I guess I trusted Chris because the day he sold me the truck and got the deal he assured me differently everything would work. Being my first used car experience I trusted him and my sales person Anthony Morales. You can see my prior review on the website, apparently a lot has changed form when they sell you the car to when you ask for it to be fixed. This is entirely unacceptable, when you assured me on the day of sale everything would work or else we would fix it. They wouldn't even show me the Carfax, but they assured me since it was Nissan CPO they stand by their vehicles. You ask for the General Manager Bob Serpentini who is the last person at the dealership with authority over the sales manager to correct this situation, he will ignore you as well, by phone or even email so don't even bother speaking to upper management here. Apparently it takes a call to corporate Nissan North America before you're entitled to a response from this dealership which still doesn't correct the situation, they offer a discount of the repair. No I just paid $32,000 and interest on this vehicle that you guys promised would work in its entirety, which includes the interior features, thats why people pay for it upfront. Not so they can repair right after buying it. The new Performance Nissan apparently adopted a new business strategy with their new name, it's along the lines of "we will sell you anything, but don't expect us to do what we promise". New logo I suggest be "WE SOLD IT TO YOU, NOW ITS YOUR PROBLEM!" PS Service Department is amazing, but the terrible upper management there is enough to drive anyone away. So just don't bother giving them any more money. More

Easy, great deal, and honest work Purchased 2 cars (1 new and 1 used) since the new ownership and had the best experience. It was easy, quick, and felt like I got a great deal both tim Purchased 2 cars (1 new and 1 used) since the new ownership and had the best experience. It was easy, quick, and felt like I got a great deal both times. I've also sent 2 friends who purchased from here and they said the same. Their service dept is the real deal too. They only recommend legit services that I actually need and they explain everything to me... Maybe I've been lucky, but the work is always done right the first time. More

Do not buy from this dealer Sales person name is Anthony, Hi is a big liar. Never buy a car from him & from this dealer, They start sweet talk with you then they will rob you. N Sales person name is Anthony, Hi is a big liar. Never buy a car from him & from this dealer, They start sweet talk with you then they will rob you. Never buy a car from this place, go other Nissan dealer. More

The very best new car buying experience ever. From the minute we walked into the showroom, everyone was pleasant and helpful. Our sales person, Kelly Cowart, had a 2015 Rogue, ready for a test dr From the minute we walked into the showroom, everyone was pleasant and helpful. Our sales person, Kelly Cowart, had a 2015 Rogue, ready for a test drive as soon as we arrived. He took his time to make sure that he knew exactly what model and options we wanted. When we picked up the Rogue it was exactly what we had asked for. Kelly made sure that our experience purchasing the 2015 Rogue was an extremely pleasant experience. We have purchased at least ten new cars and this was by far the most pleasant. We will be telling everyone we know about our great experience at Perfomance Nissan. More

Professional staff, Excellent Buying Experience One of the best car buying experiences in a while. We bought a new altima and Chris was extremely professional, informative and made our financing pr One of the best car buying experiences in a while. We bought a new altima and Chris was extremely professional, informative and made our financing process easy. We felt very comfortable dealing with the sales team after coming from "sharks" at Coral springs Nissan (night and day difference). This dealership was a little ways away from our home but I would not hesitate to come back here for our next Nissan purchase. Great dealership, great staff. Thanks Chris More

Unprofessional and Incompetent... Poor Service! I live in MA and purchased a car in Florida and had it shipped. Chris Atkins was my salesperson. With the initial sale, he was attentive but after he I live in MA and purchased a car in Florida and had it shipped. Chris Atkins was my salesperson. With the initial sale, he was attentive but after he took my money, he forgot all about me. I had to call him 5 times before he would respond. He was evasive about the dealer fees and failed to disclose additional fees. When the car arrived, there was no tread left of the tires. He failed to include the warranty info and the precert inspection report. He told me I would have all the papers I would need to register my car in MA. This was not true. I had to go to the RMV three times because when they finally sent the right paperwork, it had numerous errors on it. I attempted to reach the owner, Bobby Serpentini three times by email about the unprofessional way they handled this business transaction, and he didn't have the decency to even respond. They were dismissive and rude with no regard for customer satisfaction. Even though the price of the car was good, it was not worth the extra hassle and aggravation. My car sat in my driveway for 2 weeks before I could drive it which did not concern Performance Nissan who is located in sunny Florida. I was driving my kids around in freezing New England weather in my old car that has broken heat and defrost! More

Pleasant Experience We drove out of our area in Hollywood to come to Performance Nissan and they did not dissapoint. The whole team is pleasant, hospitable and made the We drove out of our area in Hollywood to come to Performance Nissan and they did not dissapoint. The whole team is pleasant, hospitable and made the process of purchasing a vehicle painless. Thank you Chris, KP & Victor!!! More

Awesome experience This has been by far the best car buying experience I have ever had. Chris was very informative, warm and really cared about getting me into a car th This has been by far the best car buying experience I have ever had. Chris was very informative, warm and really cared about getting me into a car that was working perfectly. I would recommend anyone to come in to Performance Nissan for whatever vehicle you're looking for. Ask for Chris, he rocks!!!! More