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Performance Buick GMC - Service Center

Cedar Knolls, NJ

4.8
668 Reviews

668 Reviews of Performance Buick GMC - Service Center

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February 26, 2025

Great Experience. Service was quick and they kept me informed all day. I love that the car gets washed at the end too! More

by JACQUELINEWINTERS
Recommend Dealer
Yes
Employees Worked With
Norman Hoyt
Report | Print
Feb 28, 2025 -

Performance Buick GMC responded

Thank you, Jacqueline, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 26, 2025

Excellent service and communication through out the process and very knowledgeable. Highly recommend to friends and family. More

by ahmedA_0504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Thorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norman Hoyt
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February 25, 2025

Everything went great and they kept me informed as soon as the work was done! More

by JACQUELINEWINTERS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Hoyt
Report | Print
Feb 26, 2025 -

Performance Buick GMC responded

Thank you, Jacqueline, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 24, 2025

I purchased a vehicle in 2020 and was advised I would have lifetime free oil changes. After 3 years, upon a service visit for an oil change, I was informed the dealership was no longer honoring the life More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Thorn
3.0
This rating includes all reviews, with more weight given to recent reviews.
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February 24, 2025

The service in Saturday was the best and quickest ever. Steve was absolutely professional and experienced. More

by Jimmybbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Report | Print
Feb 24, 2025 -

Performance Buick GMC responded

Thank you, Jimmy, for the great review. It is our pleasure to hear about your positive experience with Steve and our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 24, 2025

Very efficient, knowledgeable, courteous, polite, and overall great customer service. Very thorough with explanations. Awesome More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Thorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

February 21, 2025

Service Center always very helpful and courteous. Notifying me in a timely manner when parts arrive More

by GWILSON3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Thorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 20, 2025

They overcharge for parts used in repair services by 200% to 500%. It makes overall repairs much too expensive. More

by RWODONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealt with junior people; 3 listed above were not there.
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February 20, 2025

Excellent staff, on-time performance I’ve never had an issue in the 2-years I’ve been a customer. More

by GKRAUTMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Thorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

February 19, 2025

Very pleased with the entire team at Performance GMC Cedar Knolls. Didn’t miss a thing. Thanks so much! More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Thorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in service,
Report | Print
Feb 20, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

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