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Performance Buick GMC - Service Center
Cedar Knolls, NJ
600 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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600 Reviews of Performance Buick GMC - Service Center
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February 02, 2024
The service went well as it usually does. What is frustrating is the constant calls from your dealership to upgrade. We get calls almost every day and sometimes multiple times a day! Some wom What is frustrating is the constant calls from your dealership to upgrade. We get calls almost every day and sometimes multiple times a day! Some woman named Fanny or something called three times today. We DO NOT WANT ANOTHER CAR OR TO TRADE OURS IN. Stop trying to get commission. Otherwise, thank you for the service of our car. Besides the harassment for a new car, we are pleased with the service for our car currently. More
by easwift2020
Verified CustomerEmployees Worked With
January 19, 2024
Jacob shows great attention to customer satisfaction. I am very satisfied with my latest visit. Went above and beyond to make sure all questions were addressed and answered. I am very satisfied with my latest visit. Went above and beyond to make sure all questions were addressed and answered. More
by jameshyman
January 18, 2024
"I had an extremely professional and attentive experience with Performance Buick GMC. They clearly explained my service expectations and were very helpful in understanding how the pick-up and delivery servic with Performance Buick GMC. They clearly explained my service expectations and were very helpful in understanding how the pick-up and delivery services would work. They were transparent with pricing and every step of the way. Dwight and all the employees I encountered were extremely friendly and helpful. Their dedication to providing excellent service to their customers, as well as providing a clean car, is truly exceptional. It's rare to find businesses like this anymore. I would highly recommend them to anyone. Thank you again for a great experience, and keep up the good work!" More
by micewicz.elaine
Employees Worked With
January 18, 2024
thanks Dwight for fixing my car issue. good communication, and parts in stock.all around nice experience. good communication, and parts in stock.all around nice experience. More
by DMPECK
January 16, 2024
Great customer service with good, honest detailed feedback. It was a pleasure doing business at that dealership again. feedback. It was a pleasure doing business at that dealership again. More
by ROMAN
January 14, 2024
When I came for service service dept didn’t know parts were in. I was told to go parts dept. he took 20 minutes to check parts were in. Then I went back to service then see Diane to make appointment . I w were in. I was told to go parts dept. he took 20 minutes to check parts were in. Then I went back to service then see Diane to make appointment . I waited so long for parts. Then I found out they ordered wrong part , I waited more then 2 hours . Lamp was fixed now I have to wait right part come in, I believe this is terrible service . I never complain but this time I was really upset . GMC needs improvement.gor service and part dept. More
by bergok19
January 13, 2024
Excellent customer service! ! The entire team made me feel valued. Quick easy and honest from start to finish ! The entire team made me feel valued. Quick easy and honest from start to finish More
by burne1157
January 12, 2024
My service appointment with Performance GMC was excellent. Dwight took care of everything and made it super easy. My car was done earlier than anticipated. excellent. Dwight took care of everything and made it super easy. My car was done earlier than anticipated. More
by JACQUELINEWINTERS
Employees Worked With
January 07, 2024
service department was pleasant and helpful wait time was reasonable, waiting area nice, coffee was good was reasonable, waiting area nice, coffee was good More
by manstedt
Employees Worked With
January 07, 2024
I was told that regular 15000 mile service on my car was going to be 450 with a discount and then I told service that there was a whistling sound in my car and it is still there with no feedback that they w going to be 450 with a discount and then I told service that there was a whistling sound in my car and it is still there with no feedback that they were not able to find anything or that they fixed something. Randolph dealership said service for 15000 is under 100. Very diappointing being that I have gotten my cars there for years. I do not know who is responsible- so I do not want to blame dwight specifically, but when we asked questions about the cost of service we were not given any options, and again, the sound was not tended to nor was it addressed being that it appears they could not find the problem. Definitely rethinking where I lease next time. More
by AMYROTER
Employees Worked With
