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Peoria Ford
Peoria, AZ
1,048 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,048 reviews
May 07, 2026
The Worst Ford car dealership sales/customer service experience ever!! I called about a Explorer King Ranch and was told by the internet department it was available. We setup an appointment for the nex experience ever!! I called about a Explorer King Ranch and was told by the internet department it was available. We setup an appointment for the next morning to come see it. I was told it would be detailed and setting out front in the morning with the carfax report. When i arrived, neither of the sales people were available and the car was not outside waiting as they committed. Someone else from the department tried to come out and be helpful. She didn't know where the car was so we started searching the back lots. We finally found it and i was told it needed service and i could not drive it until it was finished. I said, but i was told it would be setting up front and ready to go? She said sorry nothing i can do about it. We spoke to another sales manager on the way out and he apologized for it not being ready and said he would follow up with the reps. She thought it would be ready in a day or so i asked to be notified so i could see it when ready. The next morning I received an email from Michael England and Pat Hinkley both asking that i reach out to them to discuss the issue. I reached out to both of them that morning and followed up in the afternoon. No one responded. Then later that evening, I received a call from the same internet sales contact asking when i wanted to come in and look at it (for the second time), So, I was planning to go the next morning again to look at the detailed and serviced car. Then 2 hours later, I received a text and was told this - "Hey a customer saw and bought it site unseen. If anything comes by i can let you know. Or, how about a new one" WHAT! Are you kidding me?? Unbelievably poor customer service in our eyes. 1st to call, 1st make an appointment go there and look at it, 1st in line to see it when it was ready, then told sorry we sold it to someone else... More
by lftking05
March 07, 2026
Miguel Ruiz & Chris Verduzco were awesome to work with. They listened to everything we were looking for in a vehicle. I would definitely recommend both of these gentleman & the dealership to family an They listened to everything we were looking for in a vehicle. I would definitely recommend both of these gentleman & the dealership to family and friends More
by ckdouglas1
Employees Worked With
Miguel Ruiz & Chris Verduzco
February 26, 2026
I had an extremely disappointing experience with Peoria Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, and I approved them to run my credit at 8:54 AM on Tuesday. Between 8:54 AM and 12:00 PM, I reached out multiple times asking for an update and received no clear communication. At 12:00 PM, I was told I was not approved. I immediately offered to put $50,000–$75,000 down and was told that would “for sure” get me approved. For context, I had agreed to pay $24,000 over MSRP. I was not negotiating or wasting time — I was ready to move forward. After that, I followed up three separate times asking what the hold-up was. At 6:16 PM, I was finally told the Director was working another deal on the same truck and had someone coming in at 8:00 PM to look at it. So while my credit had already been run and I had agreed to the deal, they were actively working another buyer on the same vehicle without communicating that to me. It certainly felt like my offer was being used as leverage to push another buyer, but regardless of the reason, the lack of transparency and professionalism was unacceptable. If the vehicle was not secured for me, that should have been communicated clearly — especially after running my credit and confirming terms. Very frustrating experience. More
by connor
December 05, 2025
Every time I come to Peoria Ford whether it be for service or buying a new car I am always greeted with wonderful people. They work very hard to get the deal that you need to be comfortable and greatl service or buying a new car I am always greeted with wonderful people. They work very hard to get the deal that you need to be comfortable and greatly appreciate that. Thank you for my 2025 broncos sport More
by Ddeibler1133
November 30, 2025
So far I have been pretty happy with Peoria Ford. My rear bumper step had a gouge in it when I first purchased it. Talked with Beverly and Josh and they took care of it free of charge. I’ve worked wi My rear bumper step had a gouge in it when I first purchased it. Talked with Beverly and Josh and they took care of it free of charge. I’ve worked with Josh on some smaller items as well. My hope is Peoria Ford will continue to provide good customer service going forward! More
by carlencyphers
Employees Worked With
Jacob Fratt
November 16, 2025
I had a great experience! We worked with Jaidyn and she was absolutely amazing. She work so hard to get me in the vehicle I wanted, and for the price I wanted! Would recommend We worked with Jaidyn and she was absolutely amazing. She work so hard to get me in the vehicle I wanted, and for the price I wanted! Would recommend this dealership to anyone! More
by faithwells434
November 15, 2025
Salesperson Toni Rose was great to work with, and the finance team was also great to work with. I highly recommend them when you buy your next vehicle finance team was also great to work with. I highly recommend them when you buy your next vehicle More
by Rocky
November 14, 2025
Jacob was absolutely amazing, he knew all of the questions I had for him and was very knowledgeable! I will definitely recommend him to anyone looking to buy! questions I had for him and was very knowledgeable! I will definitely recommend him to anyone looking to buy! More
by A.mcdermott0430
Employees Worked With
Jacob Fratt
November 14, 2025
Jake Fratt is the best! He was very helpful and got me into my one of my dream cars. I highly recommend working with him. Thanks Jake! He was very helpful and got me into my one of my dream cars. I highly recommend working with him. Thanks Jake! More
by B
Employees Worked With
Jacob Fratt
