Tracy Twitchell

The Worst Ford car dealership sales/customer service experience ever!! I called about a Explorer King Ranch and was told by the internet department it was available. We setup an appointment for the nex experience ever!! I called about a Explorer King Ranch and was told by the internet department it was available. We setup an appointment for the next morning to come see it. I was told it would be detailed and setting out front in the morning with the carfax report. When i arrived, neither of the sales people were available and the car was not outside waiting as they committed. Someone else from the department tried to come out and be helpful. She didn't know where the car was so we started searching the back lots. We finally found it and i was told it needed service and i could not drive it until it was finished. I said, but i was told it would be setting up front and ready to go? She said sorry nothing i can do about it. We spoke to another sales manager on the way out and he apologized for it not being ready and said he would follow up with the reps. She thought it would be ready in a day or so i asked to be notified so i could see it when ready. The next morning I received an email from Michael England and Pat Hinkley both asking that i reach out to them to discuss the issue. I reached out to both of them that morning and followed up in the afternoon. No one responded. Then later that evening, I received a call from the same internet sales contact asking when i wanted to come in and look at it (for the second time), So, I was planning to go the next morning again to look at the detailed and serviced car. Then 2 hours later, I received a text and was told this - "Hey a customer saw and bought it site unseen. If anything comes by i can let you know. Or, how about a new one" WHAT! Are you kidding me?? Unbelievably poor customer service in our eyes. 1st to call, 1st make an appointment go there and look at it, 1st in line to see it when it was ready, then told sorry we sold it to someone else... More

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Buying my car from the internet team, jake fratt was so helpful and worked hard to get me the best deal he could. I will definitely recommend his service at peoria .ford helpful and worked hard to get me the best deal he could. I will definitely recommend his service at peoria .ford More

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Once the sale was completed I couldn’t get anyone to answer questions, provide proof of certified used car, certified warranty and manufacturer warranty remaining. Also charged for LoJack, Zaktek, and answer questions, provide proof of certified used car, certified warranty and manufacturer warranty remaining. Also charged for LoJack, Zaktek, and unknown service contract. Still no one will provide explanation. I think I’ve spoken with a minimum of 6 managers. More

by ggoldb Verified Customer Verified Customer

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Our experience was very great and fast! John helped us figure out a problem we needed solved and was very attentive. Great service John helped us figure out a problem we needed solved and was very attentive. Great service More

by Mortiz9172 Verified Customer Verified Customer

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My technician Ben was great! Very professional as well as punctual. My service was completed in 20 minutes and with the convenience of being at my own home 🏡. It doesn't get mu Very professional as well as punctual. My service was completed in 20 minutes and with the convenience of being at my own home 🏡. It doesn't get much better than this kind of excellent service. More

by ANGEL ARCY DAUDET Verified Customer Verified Customer

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Terrible Terrible Terrible Terrible Terrible terrible. Terrible terribly horrible awful Bad bad bad bad bad Terrible terribly horrible awful Bad bad bad bad bad More

by keedricka15 Verified Customer Verified Customer

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Logan Robert’s is the best! Great service and he really knows his stuff! Super polite too! Great service and he really knows his stuff! Super polite too! More

by Poberlander Verified Customer Verified Customer

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Tracy was very good and knowledgeable about the product. If I have one criticism about Peoria Ford, it’s that when you pull up the sales people seem like vultures. You haven’t even closed the door to you ca If I have one criticism about Peoria Ford, it’s that when you pull up the sales people seem like vultures. You haven’t even closed the door to you car and they are trying to talk to you. They should be more like greeters than sales people who act like they haven’t had a sale all day. More

by meocdz Verified Customer Verified Customer

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Absolutely the Best car buying experience in my 40+ years of buying cars! Excellent staff! much appreciated! of buying cars! Excellent staff! much appreciated! More

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