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Penske Toyota

Downey, CA

4.8
1,535 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,535 Reviews of Penske Toyota

June 21, 2022

Happy with the process of dropping of my car for service Wanted to see what new cars you have but notice lot seemed empty. I guess you mainly carry used cars. More

by rosagarciad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t have receipt handy for name
Report | Print
Jun 22, 2022 -

Penske Toyota responded

We are glad to see you had a great service visit with us here at Penske Toyota. Let us know if you need any automotive assistance in the future.

June 21, 2022

The staff service always are very professional and give me great service . The service are a short time . Loved the Penske Downey More

by sacramento_71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iván
Report | Print
Jun 23, 2022 -

Penske Toyota responded

Hello valued customer, thank you so much for leaving us a wonderful review here at Penske Toyota. We are so glad that we could offer you a great service experience.

Mar 17, 2023 -

sacramento_71 responded

I am glad with the fast service and always the staff es very nice . Loved it . I want to say thank you so much.

June 20, 2022

Purchased a new Camry and I took it to Penske Toyota where Thomas Arthur and his team provided outstanding service!! More

by dviveros001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jun 21, 2022 -

Penske Toyota responded

We here at Penske Toyota are thrilled to learn you had an outstanding experience working with our Service Team. Thank you for your five-star review and for trusting us with your Toyota Camry. If we can be of any future assistance, please don't hesitate to contact us.

Jun 21, 2022 -

dviveros001 responded

Keep hiring professionals like Thomas and you guys will be unstoppable!

June 20, 2022

Slow service no shuttle better waiting area nothing else nothing else nothing else nothing else More

by lmize1599
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jun 27, 2022 -

Penske Toyota responded

Hello, I appreciate your feedback regarding your service visit. Given the opportunity, I would like to speak with you about your experience. Please email me at your own convenience. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

June 20, 2022

As usual, Penske staff was friendly and helpful. I feel like they are family. Thanks! More

by Etr
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Jun 22, 2022 -

Penske Toyota responded

Penske Toyota wants to thank you for being a valued loyal customer. We want you to know we really appreciate your raving five-star review. Our team here looks forward to working with you in the future.

June 19, 2022

All the staff are Very knowledgeable and everything is done is a very timely manner More

by Josue118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Jun 21, 2022 -

Penske Toyota responded

We here at Penske Toyota appreciate you taking the time to leave us a five-star review. Our Service Team will always be here to assist with any future needs. Come back and visit us again soon.

June 17, 2022

Thomas Arthur is excellent in service. He stays in touch and gives you all the necessary info to make decisions More

by Nickoblock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jun 18, 2022 -

Penske Toyota responded

We are thrilled to read that you had an excellent experience at our dealership. Our Service Team thrives on customer service, and we always explain everything to our customers to ensure they make the right decision. We appreciate your awesome review on DealerRater and thank you for being a Penske Toyota customer!

June 16, 2022

This is my 5th lease at Penske Downey, because not only are the vehicles reliable, but Linh Lam is seriously the best! He always takes care of us. THE BEST!!!! More

by Genie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Report | Print
Jun 17, 2022 -

Penske Toyota responded

Hello Genie. All of us here at Penske Toyota are happy to read that you had such a great experience at our dealership. We thank you for your awesome review on DealerRater and thank you for being a valued customer!

June 15, 2022

I don’t understand why if you have an appointment they still take 3 hrs to give you your vehicle! More

by jjmresendiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jun 18, 2022 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota, and would like the opportunity to discuss the wait time during your maintenance appointment. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

Jun 18, 2022 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota, and would like the opportunity to discuss the wait time during your maintenance appointment. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

June 12, 2022

Muy buen servicio,amables ,respondieron mis preguntas,puntuales me siemto satisfecha como me atendieron gracias More

by Gilbar Rodriguez Unana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Aguilar
Report | Print
Jun 17, 2022 -

Penske Toyota responded

Hello Gilbert. Thank you for the excellent five-star review. We are happy to hear about your recent visit with Penske Toyota. Our Team is always happy to answer any of your questions. We thank you for your business and value you as customer.

Jun 17, 2022 -

Penske Toyota responded

Hello Gilbert. Thank you for the excellent five-star review. We are happy to hear about your recent visit with Penske Toyota. Our Team is always happy to answer any of your questions. We thank you for your business and value you as customer.

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