Back

Penske Toyota

Downey, CA

4.8
1,535 Reviews

9136 Firestone Blvd

Downey, CA

90241

Directions

By Type

1,535 Reviews of Penske Toyota

August 11, 2022

I just loved the customer service I got from Albert Auruz. He let me know about the great sale you guys have going on right now. More

by Olga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Arauz
Aug 12, 2022 -

Penske Toyota responded

Thanks so much for recognizing our wonderful Sales Team, Olga! Penske Toyota appreciates your business and hopes to be of service again! Take care and stay safe!

August 11, 2022

Very courteous. Very true on estimated time of service completion. Comprehensive service. Did much needed car wash without voicing request. More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Aug 11, 2022 -

Teresa responded

Confirm

Aug 11, 2022 -

Teresa responded

Confirm

Aug 11, 2022 -

Teresa responded

Confirm

Aug 11, 2022 -

Teresa responded

Confirm

August 11, 2022

Service was great from the start and my service care person was kind and smiling and work was completed within 2 hours More

by sax1653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Aug 13, 2022 -

Penske Toyota responded

We are happy to know our Service Team provided you with great service. Let us know if there is anything else we can help you with here at Penske Toyota.

August 10, 2022

They never did me my car wash like they said they would not satisfied e More

by evelynrodriguez67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Aug 12, 2022 -

Penske Toyota responded

Hello, I would like to speak with you regarding your recent service visit with us. We pride ourselves on the high-quality standards we maintain here at Penske Toyota. Could you please reach out to me directly? Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

August 08, 2022

Good customer service fast service friendly people I been coming here for 5 years now More

by Chris271972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Aug 09, 2022 -

Penske Toyota responded

Hello Chris, Penske Toyota is happy to know that you had such an excellent visit with our dealership. I am grateful to you for giving this exceptional review on DealerRater. Thanks for your patronage.

August 08, 2022

Thomas Arthur is the best service advisor, great service overall, friendly experienced professionals. Fast and efficient! More

by Fabiola Vazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Aug 09, 2022 -

Penske Toyota responded

Dear Fabiola, Our team is thrilled to earn this rating because you had such a positive appointment with Penske Toyota. We are truly grateful to you for submitting this superb feedback about Penske Toyota online. I look forward to your next visit. Thank you,

August 07, 2022

I had an outstanding experience at Penske Toyota in Downey. The staff was amazingly friendly and courteous. Daniel Vidales was truly genuine and honest when helping me through my first car buying purch More

by D. O.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Vidales
Aug 09, 2022 -

Penske Toyota responded

We are delighted to earn this rating because you had such a glowing appointment with Penske Toyota. Thank you for submitting this warm comment for Penske Toyota online on DealerRater. Thank you for choosing Penske Toyota for your first vehicle purchase. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

August 07, 2022

I came in to get an oil change and tire rotation. Esteban Arias was my service advisor. He was very helpful and made the visit pretty pleasant. I would definitely come back to this dealer because More

by Daniel.rodriguez732
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Aug 09, 2022 -

Penske Toyota responded

Thank you so much for this excellent review of our Service Department here at Penske Toyota, Daniel! You are a valued customer of ours and we hope to serve you again any time you need us.

August 06, 2022

The service advisor was super accommodation and met all my needs and time line. I was able to bring my car for the maintenance and be out within an hour. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Basaldua
Aug 08, 2022 -

Penske Toyota responded

John, in order to deliver the best experience possible, we try to set high expectations for ourselves here at Penske Toyota. We're so glad to receive your positive review. Our Service Department is available should you require any extra help in the future. Safe driving!

August 05, 2022

Went in for service. Check in was quick. Thomas Arthur helped me and had me out of there in no time! Called me a while later and came back to pick up my vehicle after ser More

by Rcarrillo562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Aug 05, 2022 -

Penske Toyota responded

Hello, we are so glad you had a great service experience. Thank you for the very kind review of Penske Toyota.

...
71
...