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Penske Toyota

Downey, CA

4.8
1,534 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,534 Reviews of Penske Toyota

September 10, 2022

Good customer service. Associates are always kind and helpful. Caesar M did a great job of addressing my issues and my suspension issues was fixed. They have always been wi More

by JustJoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar M
Sep 11, 2022 -

Penske Toyota responded

Hello, we sincerely thank you for taking the time to leave a great rating and review! Penske Toyota is happy to see our Service Team was able to remedy repairs for your suspension at a great price. Thank you for making us your first choice for your automotive needs.

September 10, 2022

As soon I come for check up i notice workers star checking customers and soon I was in the office checking in service advisor was berry professional. and less then one hour y was out to pick up my ve More

by Joseasalas53Socio1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Huerta Zacarias
Sep 11, 2022 -

Penske Toyota responded

We are happy to hear that we could provide you with a timely service and a car wash at the end. Our Service Department here at Penske Toyota truly appreciates your feedback and looks forward to serving you again.

September 10, 2022

Everything good. Please provide a trash can outside by the benches outside. And May be a cold water?. Thank you. More

by Hernandeznrw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Sep 12, 2022 -

Penske Toyota responded

Hello. Thank you for rating our team five stars. Penske Toyota appreciates the opportunity to serve you. Should you need anything else, let us know. Have a great day!

September 10, 2022

Very fast and efficient visit. My service rep Thomas Arthur was able to get me in and out very quickly and was very friendly and thorough. I would visit again. More

by scorpio92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas, Arthur
Sep 12, 2022 -

Penske Toyota responded

Hi, Penske Toyota is happy to deliver fast, friendly, and efficient service. Our Service Team will be here for any of your future needs.

September 09, 2022

The associate Brian was very professional, courtesy and helpful. Overall, it was a pleasant experience. I truly appreciated his assistance. More

by Jessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Yanez
Sep 10, 2022 -

Penske Toyota responded

Thank you for choosing Penske Toyota, Jessie! We are pleased to know our team provided you with a courteous and helpful experience. Please do not hesitate to come back and see us at Penske Toyota for any future assistance.

September 09, 2022

Well, after speaking to manager who clarified my concerns is that I changed my negative opinion of your services department. More

by alegria611907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur
Sep 09, 2022 -

Penske Toyota responded

Hello! We are very pleased to know we were able to clarify things for you and earn a positive rating and review for our Service Team. We appreciate your business with Penske Toyota and if there is anything else we can assist you with, please do not hesitate to reach out to us.

September 08, 2022

Like customers service from Mr. Guzmán very knowledgeable to answer questions and explanation about what is better offer to have service for my Rav 4 and come back for the next servi More

by Sandra Hayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J. Guzmán
Sep 08, 2022 -

Penske Toyota responded

Hi Sandra, customer satisfaction is always our goal. Our knowledgeable Service Team will be here at Penske Toyota to help with any future needs. Please don't hesitate to reach out if you need further assistance. We appreciate your business.

Sep 08, 2022 -

Sandra Hayes responded

Thank you. I like the offer that J. Guzman informed me to save more money for maintenance service for my car, then using coupons in the mail very please with that package. Good Job.

September 08, 2022

Penske Toyota since 2003. Same Prius. Regular service at appropriate times. It just keeps going thank you Thomas More

by Demaris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Sep 08, 2022 -

Penske Toyota responded

Hi Demaris, it's an honor to have a loyal customer like yourself. Penske Toyota is grateful for your continued business and excited that we have regularly provided maintenance on your Toyota Prius since 2003.

September 08, 2022

Being a girl in my early 20s, going in alone, I was a little nervous. Right off the bat, they made me feel comfortable and answered every question I had clearly, in a way I could comprehend AND without g More

by sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Zuniga & Jose Barrera
Sep 08, 2022 -

Penske Toyota responded

Hello Sunny, it was our pleasure to make sure you were comfortable and at ease during your appointment. Our Service Team wanted the make sure that all your questions were answered. We strive to be professional by making sure all paperwork was ready for you at the time of your appointment. You are welcome back at any time for all your maintenance needs at Penske Toyota.

September 07, 2022

Staff are friendly and knowledgeable explain clearly regarding car condition and recommend necessary actions need for the car. More

by Bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Sep 07, 2022 -

Penske Toyota responded

Hi Bell, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Penske Toyota and we look forward to servicing your car again when needed.

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