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Penske Toyota

Downey, CA

4.8
1,534 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,534 Reviews of Penske Toyota

September 29, 2022

Thank you for always having a pleasant lobby and friendly staff people. Always a pleasure. More

by Etr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Sep 30, 2022 -

Penske Toyota responded

We would like to thank you for being a returned customer to Penske Toyota and always working with our friendly staff. The lobby is clean and pleasant for our customer's convenience. Have a wonderful day!

September 27, 2022

Consistent high level of service. Trustworthy and working for the customer. High level of credibility. Would definitely recommend to friend and family. I have said all that I can s More

by ecmasannat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Sep 28, 2022 -

Penske Toyota responded

Thank you for your kind feedback! We pride ourselves on the high-quality standards we maintain here at Penske Toyota, and it is wonderful to know our Service Team provided you with nothing less. Please do not hesitate to contact us for any future automotive assistance.

September 26, 2022

Fast service , great customer service very friendly and great communication. I would definitely recommend this facility More

by morenavasquez27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo
Sep 27, 2022 -

Penske Toyota responded

Hello. We here at Penske Toyota are honored to receive your excellent 5-star review and recommendation. Thank you for trusting us with your vehicle. Nothing pleases us more than reading you enjoyed fast and friendly service during your recent visit to our dealership. Please don't hesitate to reach out if there's anything else we can assist with.

September 26, 2022

Outstanding service. Very professional and knowledgeable. I had a question about my vehicle and the service schedule I had. The associate at Penske was clear, patient, More

by lorenzoh0913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Sep 28, 2022 -

Penske Toyota responded

We appreciate your thrilling review and great recommendation of our Service Team! We strive to always provide outstanding service, patient interactions, and informative care for our valued customers. Let us know if there is anything else we can do for you.

September 26, 2022

Scheduled my appointment and was attended on time and quickly. Service rep was helpful and knowledgeable. More

by Regalego25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Sep 28, 2022 -

Penske Toyota responded

Thanks for taking the time out of your day to inform us about your quick service appointment here at Penske Toyota. Our Service Team loves being able to provide helpful and knowledgeable interactions for our amazing customers. It would be our pleasure to assist you again.

September 23, 2022

I loved the speed and efficiency my service attendant supplied. I had an emergency that same day and needed my vehicle quickly. He was very understanding and super helpful. That was the best experience More

by jimmy.elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Sep 25, 2022 -

Penske Toyota responded

Hello. Penske Toyota is feeling proud when we read that we were able to assist you with your emergency and provided a fast, efficient, and super helpful turnaround time. We are happy to learn that you had the best experience with us. Thank you, and we appreciate your business.

September 22, 2022

I’ve bought vehicles at other dealerships but none compare to Penske in Downey. Daniel Vidales our salesman was exceptional . He explain in detail Eveything we needed to know about our vehicle. He wa More

by Tufkuki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Vidales, Christina Morales
Sep 22, 2022 -

Penske Toyota responded

We here at Penske Toyota are thrilled to read that you enjoyed a thorough, honest, and knowledgeable car buying experience working with our exceptional Sales and Management Team. Thank you for your kind words and strong recommendation. Congratulations on your new vehicle. It was our pleasure to be of assistance to you, don't hesitate to reach out for any future needs.

September 20, 2022

This dealer is close to home that’s why I go there service is not what I paid for More

by mmrios7225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Advisor
Sep 21, 2022 -

Penske Toyota responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your service visit and three-star rating. Can you please send your preferred contact method to me? Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

September 19, 2022

They replaced the brakes and spark plugs on my Camry. The service advisors are all helpful and I feel confident that is the best place to have my car worked on. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
Sep 21, 2022 -

Penske Toyota responded

Hello Chris, thank you for your 5-star review about our Service Department. We strive to be helpful to all our customers. It was a pleasure to replace your spark plugs and brakes on your Toyota Camry. Keep us in mind for all your maintenance needs at Penske Toyota.

September 18, 2022

Great service , Isidro Zuniga our service representative was great very helpful, made our visit pleasant More

by Laura.I.Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Zuniga
Sep 19, 2022 -

Penske Toyota responded

Hi Laura. We are thrilled to receive your five-star review and learn that our helpful Service Department performed outstandingly. Thank you for choosing Penske Toyota and please contact us if you need further automotive assistance!

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