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Penske Toyota

Downey, CA

4.8
1,524 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,524 Reviews of Penske Toyota

April 14, 2023

I arrived about 12 noon and left at 4:45 pm. Went in for Routine Maintenance. Eric Ramos, was very courteous. More

by Irene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
May 19, 2023 -

Penske Toyota responded

Our Service Team is overjoyed to read that you had a great experience here at Penske Toyota, Irene! If we can do anything else to assist you, please feel free to reach out.

April 14, 2023

I dropped off the vehicle a little earlier than my appointment time and there was no issue at all. The staff was very helpful. Esteban greeted me in a professional manor and explained what will be don More

by rod.dan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
May 19, 2023 -

Penske Toyota responded

Hello, we are excited to learn that you had an efficient and informative experience with our Service Team at Penske Toyota. It was our pleasure to assist you and we cannot thank you enough for your kind review. Please feel free to let us know if there is anything else we can do for you.

April 12, 2023

BUEN SERVICIO, GENTE MUY PREPARADA Y DISPUESTA A AYUDAR EN ESPECIAL CHRIS Y ANTHONY, YO COMPRE UNA HIGHLANDER 2021 AL NOMAS SALÍ DEL DEALER SE LE PRENDIÓ EL CHECK ENGINE Y REGRESE HABLÉ CON ELLOS Y ME AYUD More

by Manuel Hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony, Chris
May 24, 2023 -

Penske Toyota responded

We are grateful for you taking the time to leave this positive review, Manuel. Thank you for trusting our accommodating Service Team with your automotive needs. Your business is valued and we hope you continue to always choose Penske Toyota.

April 11, 2023

Best helper with a smile (steven gaballero) tell you to come back for Toyota penske downey More

by Moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven gabaellero
May 19, 2023 -

Penske Toyota responded

Thank you, Moe, for your wonderful rating and review! It is elating to know that you received excellent customer service from our team. We hope to work with you more in the future here at Penske Toyota.

April 11, 2023

Too much time waiting for oil change need to improve for oil change to the costumers More

by estradaluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia Ríos
May 20, 2023 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota and would like the opportunity to discuss your wait time for an oil change. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 07, 2023

Great costumer service. Never leave dissapointed. Definitely recommend this dealer. Great waiting area, you can also go across the street to the mall while you wait for your More

by Jreyes1809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas, isidro
Apr 07, 2023 -

Penske Toyota responded

We are glad you enjoyed a great experience working with our Service Team at Penske Toyota. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

April 06, 2023

Excellent customer service, highly recommended. The best in the area, i highly encourage you to pay them a visit and judge for yourself. More

by Peter.Valencia349
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 07, 2023 -

Penske Toyota responded

We are glad you enjoyed great customer service working with our team at Penske Toyota. Thank you for your positive review and recommendation. Let us know if you need any further assistance.

April 06, 2023

I was explained the problem and was helped with respectful and patience. Everything was explained clearly More

by bpampam@pacbell.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Apr 07, 2023 -

Penske Toyota responded

Thank you for this 5-star review and rating. We are pleased to learn that our Sales Team at Penske Toyota offers great communication and wonderful service. We hope you continue to choose us for all your automotive needs.

April 06, 2023

The experience with Nancy Velasco is an example of perfect customer service. As the Service Writer for my vehicle, she was professional and extremely efficient. A stellar represenative for not only To More

by cabeauB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Apr 07, 2023 -

Penske Toyota responded

We are excited to read that our Service Team was professional and efficient ensuring you had a great experience. Thank you for your excellent review and for trusting us with your automotive needs. We are here if you need any further assistance here at Penske Toyota.

April 06, 2023

I’m so happy I decided to purchase my lease from Penske Toyota of Downey today. I got a great deal on an extended maintenance warranty and tires and wheels coverage that includes windshield repairs and key More

by jbam711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Roberts
Apr 07, 2023 -

Penske Toyota responded

Thank you for this stellar review, Jbam711. We are delighted that our Sales Team could offer you a great deal on the purchase of your lease and an extended warranty. We appreciate your business here at Penske Toyota and welcome you back anytime.

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