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Penske Toyota

Downey, CA

4.8
1,637 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,637 Reviews of Penske Toyota

January 28, 2025

Very long time customer. Would not go anywhere else. Always get excellent service. Very honest and loyal people. Had my car serviced yesterday 1.27.24, accidentally left my More

by Glissy63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Medina
Jan 29, 2025 -

Penske Toyota responded

Thank you for trusting Penske Toyota with your car services and for highlighting the integrity of our team. Glad to know you've consistently had excellent experiences.

Jan 30, 2025 -

Glissy63 responded

Very Welcome

January 27, 2025

The part my car needed was on back order and I was provided with a loaner. Mr. Ruben Basaldua made the process easy to understand and called me several times during my wait to keep me updated of the s More

by floresvn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Basaldua
Jan 28, 2025 -

Penske Toyota responded

Thank you for the positive feedback. We're glad our team made the experience with your loaner smooth and kept you informed during the wait. Safe travels from Penske Toyota!

January 25, 2025

Excellent treatment From everyone jazmine was very nice person deserves a raise 👍l minuto bu More

by Rubio199714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAZMINE
Jan 26, 2025 -

Penske Toyota responded

We're glad to hear about your enjoyable experience with our team at Penske Toyota. Thank you for the kind words.

January 24, 2025

Exceptional customer service. Patient and great to work with. Always willing to help and make you happy. More

by rx78nt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Jan 24, 2025 -

Penske Toyota responded

Thank you for sharing your positive feedback. We’re glad our team provided exceptional customer service to you at Penske Toyota.

January 24, 2025

Berenice is amazing. She always makes sure I'm valued as a repeat customer. I don't want to take my car anywhere else! More

by Carman25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berenice
Jan 25, 2025 -

Penske Toyota responded

It's great to hear that you're happy with our team at Penske Toyota. Thank you for sharing your experience.

January 23, 2025

I had an excellent experience. My car was serviced promptly, and I was kept updated throughout. Highly recommend their services! Thank you to Esteban More

by destinyvillacorta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Jan 23, 2025 -

Penske Toyota responded

We're pleased to hear about your excellent experience at Penske Toyota. It's great that you appreciated our timely service and updates. Your high recommendation means a lot to us—thank you!

January 22, 2025

Great customer service Very kind and respectful people Very professionalism towards business / great deal everyday More

by diegogutierrez209
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vu , Sean Weaver, Jennifer Norsworthy
Jan 22, 2025 -

Penske Toyota responded

Thank you for sharing your positive experience with Penske Toyota. We're glad our team made a good impression. Wishing you the best on the road ahead.

January 19, 2025

The services provided are good. However, there is often a discrepancy between the quoted price and the final price at payment. They need to be more transparent about their pricing. More

by sgguillen25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Jan 21, 2025 -

Penske Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that you found the services to be good, I would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to me. Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

January 18, 2025

Great experience with Paul and Vu. First new car buying experience was great and the staff was very friendly and helpful. More

by SteveA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul and VU, Sean Weaver, Jennifer Norsworthy
Jan 18, 2025 -

Penske Toyota responded

We're glad to hear you had a positive car-buying experience at Penske Toyota. Enjoy your new vehicle, and thank you for your kind words about our team.

January 17, 2025

Very professional, good customer service and clean is the service desk , but at the parts counter more people needed all the time not just when the line is long. More

by yolandaw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan 5 stars
Jan 18, 2025 -

Penske Toyota responded

Thank you for your feedback about our service desk and parts counter at Penske Toyota. We appreciate your insights and wish you well.