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Penske Toyota

Downey, CA

4.8
1,637 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,637 Reviews of Penske Toyota

February 10, 2025

Thomas Arthur is the best service advisor! I’ve known him for many years and he has been professional and on top things. More

by Rad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Feb 11, 2025 -

Penske Toyota responded

Thank you for your kind words about our team at Penske Toyota. We truly value your long-term relationship with us.

February 08, 2025

My advisor is super friendly and helpful. He explains what was done and if anything else is needed with urgency. More

by beatrizgarcia91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 08, 2025 -

Penske Toyota responded

Thank you for your kind words. We're pleased our team member could assist you with such dedication at Penske Toyota. Wishing you safe travels ahead.

February 07, 2025

Easy scheduling, kind staff, great service and detailed explanations and information on car maintenance, repairs etc More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Feb 08, 2025 -

Penske Toyota responded

Thank you for your feedback. We're glad our team could meet your needs at Penske Toyota and make everything clear for you regarding car maintenance and repairs.

February 07, 2025

I recently purchased a Toyota Tundra from Penske Toyota, and I couldn't be more satisfied with my experience. The service was exceptionally friendly and professional, making the car-buying process smooth an More

by mmartinn624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam, Charles Swanenburg
Feb 08, 2025 -

Penske Toyota responded

Thank you for your kind words and recommendation. We're glad to hear you had a smooth experience with Penske Toyota and found the value in your Toyota Tundra purchase. Wishing you many happy miles ahead.

February 06, 2025

Actually this last time I was there I had an appointment for ten thirty in the morning and I don’t remember the exact time I left but it was after one o’clock when I left. I could be wrong but that’s quite More

by Slowjoe123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have the name of the person that checked me in front of me but it’s in my paperwork
Feb 11, 2025 -

Penske Toyota responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you regarding the time it took to complete your oil change. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Sheila Vazquez Fixed Operations Director Penske Toyota 9136 Firestone Boulevard Downey, CA 90241 P: (562) 904-5621 E: svazquez@socalpenske.com

February 04, 2025

Your staff is outstanding, great customer service, they all seem happy as well and that transfers to their service!! I love the video for recommendations, I always like to see the problem up front. More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Medina
Feb 04, 2025 -

Penske Toyota responded

We're excited to know you appreciated the customer service and found value in the video recommendations. Thanks for choosing Penske Toyota. Take care.

February 03, 2025

Great customer service and provided a good estimate on waiting time. Would recommend coming to them. More

by tanyaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Feb 04, 2025 -

Penske Toyota responded

Thanks for recommending Penske Toyota. We're glad you had a positive experience with our customer service and waiting time estimates.

January 31, 2025

I am very satisfied with the service. Every time I take my car to the service center I see the improvements they implement and they are very satisfactory for me. More

by olgalilyab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Peña
Feb 01, 2025 -

Penske Toyota responded

Thank you for sharing your satisfaction with our service at Penske Toyota. Your feedback is a great motivator for our team. Feel free to reach out if there's anything more we can do for you.

January 31, 2025

Our family has owned Toyota's for over 25 years never disappointed with the service at Penske Toyota Thomas is great More

by tamraholmes2269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila, Thomas
Feb 01, 2025 -

Penske Toyota responded

Thank you for being a loyal Penske Toyota customer. We're glad our team continues to meet your expectations.

January 30, 2025

I love coming back to this dealership thanks to Jesus Rodriguez, he always provides great service More

by Francess.angulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
Jan 30, 2025 -

Penske Toyota responded

Thank you for sharing your positive experience with our team at Penske Toyota.