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Penske Toyota

Downey, CA

4.8
1,517 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,517 Reviews of Penske Toyota

October 26, 2023

I made and appointment for regular service oil change and tire rotation my was done in 45 minute but wasn’t ever informed my car was ready. I had to walk around to find Mr Huerta and ask him about my car the More

by jgutierrezb41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Huerta , Sean Weaver, Jennifer Norsworthy
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October 25, 2023

Quick service and everyone very helpful. Have only taken my car there. Appointments are always easy to schedule. More

by Nanacarmen61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia
Report | Print
Oct 26, 2023 -

Penske Toyota responded

Hello, thanks for this glowing review! Quick and helpful assistance is always valued by our Service Team. It is so great to know our appointments are easy to schedule here at Penske Toyota. Come see us again for any of your future vehicle needs.

October 25, 2023

They are very friendly, knowledgeable and went above and beyond helping me. Jesus Ayala Was extremely helpful. I would recommend Penske to everyone. More

by steve169cj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Ayala
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October 23, 2023

Happy with the dealership but the service attendant was not so knowledgeable. Needs more training. More

by maddens_nani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
Report | Print
Oct 25, 2023 -

Penske Toyota responded

Hello, thanks for sharing this five-star review and feedback with us. It's pleasing to know that you were impressed with our dealership. You can always count on our Service Team to assist you with your automotive needs. Please don't hesitate to reach out to us at Penske Toyota.

October 21, 2023

The service representative was amazing. He have his teams to fixed my problem in shorter time than expected with a good resolution on my guarantee to void my payment More

by Mazugi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubén
Report | Print
Oct 22, 2023 -

Penske Toyota responded

Mazugi, thank you so much for the kind review and 5 stars. We are pleased to read that our Service Team was able to provide an amazing experience, and quick during your visit. We’re glad you came in at Penske Toyota, and we appreciate you sharing this about our team.

October 20, 2023

Amazing customer service every time I take my car in for service. Thank you Nancy for all your help when I go in. More

by cindylizarraga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
Report | Print
Oct 21, 2023 -

Penske Toyota responded

Thank you for sharing this positive review of your experience with our Service Team here at Penske Toyota. We enjoyed reading how you consistently receive amazing service here with us. Your feedback is greatly appreciated.

October 19, 2023

Customer service the best 👌 no complain thank you Israel and Trong Vu love ❤️ my new camry 2024 You guys are the best! More

by Lupe cruz artiaga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel
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Oct 19, 2023 -

Lupe cruz artiaga responded

Thanks 😊 you 👏

October 18, 2023

Dealer service is very good excelente service questionable is service and parts mechanics not very good staff not too friendly their job questionable More

by Saandyhdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic
Report | Print
Oct 19, 2023 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your experience here at Penske Toyota and would like the opportunity to discuss the level of customer service and care you received from our Service and Parts Teams. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

October 18, 2023

Service is always great also always provide me with maintenance for future visits. Thank you. More

by Yesenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Oct 19, 2023 -

Penske Toyota responded

Hello Yesenia, thanks for this glowing review! We are thrilled to know our Service Team always does a great job during your maintenance service here at Penske Toyota. We look forward to helping you with any of your future vehicle needs. Have a wonderful day!

October 17, 2023

Michael is nice and explains every process being completed with details. He broke down the process and warranty as well. More

by Wtpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caballero, Jennifer Norsworthy
Report | Print
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