Penske Toyota

Penske Toyota responded

Hello, we are very glad to read that our Service Team was able to answer all of your questions, professional and courteous during your visit. Thank you very much for the awesome feedback and 5 stars. If you ever need any assistance in the future, Penske Toyota will be here for you any time.

Penske Toyota responded

Hello, we are very glad to read that our Service Team was able to answer all of your questions, and provided a quick experience during your visit. Thank you so much for the awesome review and 5 stars. We’re so glad you came in, and we hope to work with you at Penske Toyota again in the future.

Penske Toyota responded

Hello, we are always pleased to know that guests enjoy our accommodating and efficient assistance here at Penske Toyota! Thank you for acknowledging their dedication and hard work, please let us know if we can be of assistance in the future.

Penske Toyota responded

We are honored you took the time to leave us a five-star review. It is great to read that our helped you out with everything that you needed and was informative during your excellent experience at Penske Toyota. Come by and see us anytime.

Penske Toyota responded

Hi, Please know that we take your feedback seriously, and we would like to discuss your review regarding your recent service experience. Please send me an email with your preferred contact information to discuss this further. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

Penske Toyota responded

William, we're happy that you left us a five-star review and a recommendation for our services. It makes us proud to know that our accommodating Service Team has consistently taken care of your automotive needs. Should you need anything, please don't hesitate to reach out to us at Penske Toyota.

Penske Toyota responded

Thank you for sharing your 5-star experience. We're pleased to see that our Service Team provided you with courteous and informed assistance regarding the products and services. Understanding that we handled your recall professionally instills confidence in our team's dedication and expertise. We value your trust and are grateful for your feedback. Should you have any more questions or need further assistance in the future, know that we're here to help. Safe travels, and thank you for choosing us at Penske Toyota.

Penske Toyota responded

Thanks for the five-star review. Our Service Department strives to meet all our customer's needs and expectations promptly. We hope you continue to choose Penske Toyota for all your automotive needs. Take care!

Penske Toyota responded

Hello, we are so glad to know that our Sales and Service Team was able to provide a great experience during your visit. Thank you for leaving us this awesome review and 5 stars. Your recommendation is valued, and please don’t hesitate to reach out to us at Penske Toyota any time.

Penske Toyota responded

Hello, Your feedback is important to us here at Penske Toyota and I would appreciate the opportunity to speak with you to address your experience regarding the tire insurance you purchased when you bought your vehicle. Please reach out to me directly. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

jorgeS responded

On Wednesday, October 25, I was in the Penske Toyota service area, with the 2019 Corolla, the insurance for the tire with the problem was denied by the insurer, saying that the screw on the tire was very clean, that being the reason why they were denying the change of the tire, so I told the service agent that if that is the reason for the denial of the change, I did not need the insurance, then I told him to withdraw the insurance, the agent Michael referred me to a finance person, the finance person who heard me told me that he would be talking to his manager, after a long time he told me that they couldn't do anything, that it is Toyota's policy and that they can't do anything .. I bought the tire insurance from you and I continue to pay for said insurance, it is unacceptable for me to continue paying for something/service that cannot be used, I need a solution, likewise, the dealer service said that they could patch the tire, without However, they didn't do it either, I was at the dealer from 11:00am to 5pm to receive terrible service from the dealer, I have been a customer of yours for a long time, my son drives a Corolla Hibryd, my wife a Lexus RX400h…. We are not bad customers, the only thing we ask for is respect, thank you for your time.