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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
461 Reviews

461 Reviews of Penske Buick GMC Of Cerritos - Service Center

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August 24, 2024

Fast and straight forward information regarding repairs, it’s always welcoming to being in my vehicle for repairs More

by ATRIAN03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had a smooth experience with your repairs at Penske Buick GMC of Cerritos. Wishing you safe travels.

August 22, 2024

The service of last week was miss-diagnosed, resulting in an expensive repair. The initial failure continued to occur. However, this return service this week resulted in a proper diagnosis. An even more More

by TMLOWERY48
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer: Stephanie Villegas
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Aug 24, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience. Glad to hear our team was able to resolve the issue and meet your expectations at Penske Buick GMC of Cerritos. Wishing you well with your vehicle!

August 22, 2024

Fast Helpful Friendly Service Very Close To My Home No Waiting Only One Thing They Used To Wash Your vehicle After They Serviced It More

by Bigserge328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Aug 26, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words about Penske Buick GMC of Cerritos. We're glad to hear you had a positive experience and appreciate your feedback on the vehicle wash service.

August 20, 2024

Very fast oil change and smog but my service rep had a bad attitude for no reason More

by JULIANMP13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback. We're glad to hear the oil change and smog were quick, but it's important our team maintains a positive attitude. If you'd like, please reach out so we can address this further.

August 20, 2024

Terrible service! 5 hours for a xxxx oil change and I had an appointment. Made them cancel the recall update in the radio bc I had already waited 5 hours. More

by nathencastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Aug 23, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the time taken for an oil change with our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

August 19, 2024

Mr Albert he is the best person in the leadership I always ask for him for my car service More

by BMALDONADO54
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
No one is
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Aug 26, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear that you always ask for our team at Penske Buick GMC of Cerritos. Thank you, and take care.

August 14, 2024

Professional and timely. Identified the potential issue and provided a potential fix. Thank you Stephine for your professionalism. More

by TMLOWERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Stephine
Report | Print
Aug 21, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your feedback. We're pleased our team provided professional and timely service. Thank you for sharing your experience with us.

August 14, 2024

Called to see if my vehicle was ready for pick up and was told that Donald was busy, after waiting an hour for a call back i finally went to the dealership, walked up to Donald saw him on his phone laughing More

by BELL.DARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald
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August 12, 2024

Local 250's experience w/Penske started off well but now has faltered. One of their diagnostics was way off, $8800.00 proposal when it was actually a $600.00 transmission flush. More

by TOM.MORTON0
Recommend Dealer
No
Employees Worked With
NA
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Aug 21, 2024 -

Penske Buick GMC Of Cerritos responded

Greetings, Thank you for bringing this to our attention. I would like the chance to speak with you to learn more about the diagnostics of your vehicle, particularly the difference between the proposed quote and the actual cost of a transmission flush. Can you please reach out to me directly? I appreciate your time! Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

August 12, 2024

I always get great service at Cerritos Penske. Albert is very friendly, helpful and knowledgeable. More

by CMMJSANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Aug 12, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your feedback. We appreciate your kind words about our team. Penske Buick GMC of Cerritos values customers like you.

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