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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
487 Reviews

487 Reviews of Penske Buick GMC Of Cerritos - Service Center

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September 25, 2024

My car was at the dealership for three weeks and they couldn't fix the problem. They returned my car to me exactly as I left it. More

by janetga15
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the repairs performed on your vehicle by our Service Team. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

September 22, 2024

Michael was great. Explained everything. Made offers and respected my decisions. Gave me fair pricing. More

by Lifesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Sep 23, 2024 -

Penske Buick GMC Of Cerritos responded

Glad Michael provided clear explanations and fair pricing. Thanks for choosing Penske Buick GMC of Cerritos.

September 21, 2024

Richard and the Desk Josue were a pleasure to work with. thanks you guys i was a easy process with no pressure. . More

by Roy Cerda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hernandez
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Sep 23, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for your feedback. Happy to know you had a smooth experience at Penske Buick GMC of Cerritos.

September 21, 2024

Excellent professional customer, service and service Great place to have your vehicle repair or service More

by robertwith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Valencia
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Sep 23, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We are glad to learn about the excellent and professional experience you had with our Service Team. However, I would like the opportunity to learn more about the 3-star rating we have received. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

September 20, 2024

Team member very friendly and very reliable. They did the impossible to make this deal happen. I really appreciate it. Thank you so much. I’m very happy to meet everybody at the dealership. More

by PAULGONZALEZ2019
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words about our team. It’s great to know you had a positive experience with the deal. Thank you for sharing and take care!

September 20, 2024

Definitely a long wait for just an oil change. 2-2.5 hours quoted and that what it was. But I do have confidence leaving there that the job was done correctly! More

by SAMUEL.MESTRE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael on service department representative
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Sep 23, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for your patience; glad to know you trust the work of Penske Buick GMC of Cerritos.

September 19, 2024

Very nice job . Very detailed, clean inside and outside and also . Good customer service . I will definitely go again. Thanks Stephanie. More

by GL280Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Sep 21, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for the kind words. We're glad to hear you liked our detailed work and customer service at Penske Buick GMC of Cerritos.

September 17, 2024

Great service. Efficient from check in to finish service, Albert and Jim are awesome to work with More

by LANDDPLUMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Walhof
Report | Print
Sep 20, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had a great experience with our team. Thanks for choosing Penske Buick GMC of Cerritos!

September 16, 2024

Took my car in for a code p0299 I still got the the same code when i drove my car the next day .. Not fix yet More

by Roo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to our attention. We apologize that you are still having the same issue as when you brought the vehicle in the first time. I would like the chance to speak with you to learn more about your service experience. Can you please reach out to me directly? I appreciate your time! Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

September 13, 2024

Excellent! Stephanie was great. Excellent communication. That is all the feedback I would like to provide. Thank you. More

by AMANDATENEYCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Sep 18, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your feedback. Our team is always here to help. Thank you for sharing your experience with us.

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