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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
461 Reviews

461 Reviews of Penske Buick GMC Of Cerritos - Service Center

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September 01, 2024

THE BEST IN SO CALIFORNIA I WOULD NOT TRUST NO ONE ELSE ! !!!! Thank you gmc More

by GIBBY72576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael service adviser and manager Gary
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Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words. Glad to hear our trustworthiness stands out. Thank you for choosing us!

August 31, 2024

The waiting time was ridiculous! !! And I had an appointment, can’t even think how much longer it would’ve been without an appointment More

by BUJANDA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. I would appreciate the opportunity to speak with you to address your feedback regarding the excessive wait time you experienced during your recent appointment with our Service Team. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

August 31, 2024

Stephanie had excellent customer service, understood the issue, and scheduled an appointment. Fantastic work, Stephanie. More

by BRWILLI5.BW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep, Technicians
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Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words. We're glad to hear you had a great experience with our team at Penske Buick GMC of Cerritos. Have a great day.

August 31, 2024

Great customer service and always trying to help the customer. Very friendly and great to work with. More

by dylan.scarberry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We're glad you enjoyed the service at Penske Buick GMC of Cerritos. Wish you all the best!

August 31, 2024

Stephanie was very patient and explained options with time constraints various times until I was comfortable with my choice. In the end, I left with peace of mind. More

by Vilma.montalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Sep 10, 2024 -

Penske Buick GMC Of Cerritos responded

Happy to hear that our team provided you with a comfortable experience at Penske Buick GMC of Cerritos. Wishing you well with your new purchase.

August 30, 2024

This was a very successful visit. The intermittent issue was discovered and resolved in a very timely manner. More

by TMLOWERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Stephanie
Report | Print
Sep 10, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to hear your issue was resolved so efficiently. We appreciate you choosing Penske Buick GMC of Cerritos.

August 28, 2024

Great service and took care of my concerns when discussed. Took two cars in for service and both where taken cared of accordingly More

by ALMA_RENTERIA2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
Report | Print
Sep 09, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words. Glad to hear both cars received great service! Thanks for sharing.

August 28, 2024

Alex was a great help in getting us in and out as soon as possible. Everything went very smoothly. More

by Reyhusc56
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to hear everything went smoothly at Penske Buick GMC of Cerritos. We'll pass your positive feedback to our team. Have a wonderful day!

August 26, 2024

The service department really came through. It took a couple of visits to resolve a randomly occurring issue, but they nailed it. More

by TMLOWERY48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Stephanie
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to hear our team was able to help you at Penske Buick GMC of Cerritos. Wishing you all the best.

August 26, 2024

Had a 8 AM appointment for a routine maintenance as I waited in my vehicle. All three service clerks were in their pods. No one came out to assist me and when they did, it was after 8:30 very unacceptabl More

by DEREK.AUBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the level of customer care and attention you received from our Service Team during your routine maintenance appointment. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

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