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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
486 Reviews

486 Reviews of Penske Buick GMC Of Cerritos - Service Center

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October 02, 2024

Great customer service especially Stephanie Villegas service advisor. She always follows up with me daily and give me up to date information about my vehicle and makes sure I’m comfortable in the loaner More

by LASTRESORTPROGRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas service advisor
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Oct 02, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words. We’re glad our team kept you informed and comfortable with your loaner at Penske Buick GMC of Cerritos. Wishing you safe travels.

October 02, 2024

Though I know the per hr prices have crept up. 250.00/ diagnostics seems/felt very expensive. Especially when more than one system needs diagnosed. More

by onatelm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MMU
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Oct 05, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. I would appreciate the opportunity to speak with you to address your feedback about your recent visit to our Service Department regarding the cost associated with the diagnostic fee. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

October 01, 2024

Matt and Kay were great. easy to work with, respectful, and responsive. Would definitely recommend More

by Jaron.Stern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay Inoue
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September 29, 2024

This was the fastest service I have ever experienced at any dealership, and it was more than a L-O-F procedure. More

by TMLOWERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer: Stephanie Villegas
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Sep 30, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had such a swift experience with the L-O-F procedure at Penske Buick GMC of Cerritos. Our team takes pride in efficient service. Thanks for your review.

September 26, 2024

The service was fast, and the service tech Stephanie Villegas was very helpful and courteous. More

by MARILYN.COTTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Sep 27, 2024 -

Penske Buick GMC Of Cerritos responded

The team at Penske Buick GMC of Cerritos appreciates your kind words. Glad to hear the service was prompt and helpful. Thanks for sharing!

September 25, 2024

Didn’t take care of the issue. Did not even call me back to discuss when I asked them to. Very disappointing. I may not purchase a GMC product in the future with such a lack of ser More

by JSAPPINGTON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I called and spoke with whoever it was that answered the phone. They said they would have a manager call me back which never happened.
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Sep 28, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your feedback about your recent visit with our Service Department regarding the quality of communication. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

September 25, 2024

Helpful efficient service , I will Penske doing all service on my truck in the future. More

by GLLLUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words about Penske Buick GMC of Cerritos. Looking forward to continuing our efficient service on your truck. Wish you well.

September 25, 2024

Richard and the Desk Josue were a pleasure to work with. thanks you guys i was a easy process with no pressure. More

by Roy Cerda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hernandez
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Sep 25, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words and rating, it's appreciated.

September 25, 2024

Great service! The team was professional, efficient and kept me informed throughout the process. My truck is running smoothly, and I appreciate the attention to d More

by Karenapadgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Sep 25, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the feedback. It’s great to hear your truck is running smoothly and that our team at Penske Buick GMC of Cerritos kept you informed throughout. We appreciate your kind words about our service!

September 25, 2024

My car was at the dealership for three weeks and they couldn't fix the problem. They returned my car to me exactly as I left it. More

by janetga15
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the repairs performed on your vehicle by our Service Team. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

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