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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
493 Reviews

493 Reviews of Penske Buick GMC Of Cerritos - Service Center

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December 08, 2023

Received text messages and emails keeping me updated. Waited for car and it took 2 hours less than quoted More

by MNEWBORNIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Dec 08, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback. It's great to hear that the Penske Buick GMC of Cerritos updates and quick service were beneficial for you. We value your time and trust in our services.

December 07, 2023

Very accommodating, great appointment times . polite, professional and efficient, need to bring back complimentary car washes.... More

by TGALLARDO188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 10, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback and we're glad you found Penske Buick GMC of Cerritos to be efficient and professional. We will consider the suggestion about the complimentary car wash.

December 05, 2023

Excellent service and time efficient. Definitely will return again to dealership. Service advisor very professional!! More

by CCVEGA0412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Penske Buick GMC Of Cerritos responded

Appreciate your positive feedback regarding the efficiency of Penske Buick GMC of Cerritos and our professional service advisors. Your return visits mean a lot to us. Thank you.

December 03, 2023

I can’t believe an upscale dealer ship doesn’t provide a shuttle service. Coffee machine on the waiting lounge was out of order. Associate tried to send me in a wide cargo service van where my wife and I di More

by aotinajero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dep
Report | Print
Dec 04, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Department. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 01, 2023

The service was fast and friendly I gave five star I am happy the service. More

by Verameiling87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Dec 01, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind feedback. We're grateful you found our service at Penske Buick GMC of Cerritos to be quick and welcoming. Please continue to consider us for all your needs in the future.

November 29, 2023

Thank you to everyone at this establishment. This place is really top notch . Sales , parts , service . More

by Drunk’n xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone is awesome .
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Nov 30, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about Penske Buick GMC of Cerritos and our departments. We’re glad to have offered you a satisfactory experience across sales, parts, and service. Your support is truly valued.

November 28, 2023

This dealer always takes great care of me and I will always come back for service More

by KRISSTEIN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Report | Print
Nov 29, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your loyalty to Penske Buick GMC of Cerritos. Our team looks forward to continuing the high level of service you've come to expect. Cheers.

November 24, 2023

Mr Moreno was great to work with. I have had him help me two times now and he make the service easy and is very thorough in explaining the service. He is also very personable. More

by CONTACT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback. Mr Moreno embodies the standards of Penske Buick GMC of Cerritos' service department, and it's nice to see his efforts recognized. We will pass on your kind words to him!

November 23, 2023

I spoke with Clarissa, Albert, and Donald. All were very cordial and helpful. Glad to have a Dealership close by that is trustworthy. More

by Markfl11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald, Albert
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Nov 23, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your 5-star review about dealing with our team at Penske Buick GMC of Cerritos. The trust you've put in us is great to hear. We look forward to seeing you again.

November 15, 2023

You guys were great, Alex was very helpful and informative. Would recommend him to my family and friends anytime More

by jimmyrafkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Morales
Report | Print
Nov 16, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, and thank you for sharing that you felt our staff was helpful and informative during your visit! Knowing their hard work was able to earn your recommendation brings us pride, and we truly appreciate you for taking the time to leave this thoughtful review.

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