Penske Buick GMC Of Cerritos - Service Center

I can’t believe an upscale dealer ship doesn’t provide a shuttle service. Coffee machine on the waiting lounge was out of order. Associate tried to send me in a wide cargo service van where my wife and I di shuttle service. Coffee machine on the waiting lounge was out of order. Associate tried to send me in a wide cargo service van where my wife and I did not fit since only one can ride along. More

The service was fast and friendly I gave five star I am happy the service. happy the service. More

Thank you to everyone at this establishment. This place is really top notch . Sales , parts , service . This place is really top notch . Sales , parts , service . More

This dealer always takes great care of me and I will always come back for service always come back for service More

Mr Moreno was great to work with. I have had him help me two times now and he make the service easy and is very thorough in explaining the service. He is also very personable. I have had him help me two times now and he make the service easy and is very thorough in explaining the service. He is also very personable. More

I spoke with Clarissa, Albert, and Donald. All were very cordial and helpful. Glad to have a Dealership close by that is trustworthy. All were very cordial and helpful. Glad to have a Dealership close by that is trustworthy. More

You guys were great, Alex was very helpful and informative. Would recommend him to my family and friends anytime informative. Would recommend him to my family and friends anytime More

Horrible service at the service department won’t return there next time for service appointment there next time for service appointment More

Was able to get an appointment for next day and had my oil change completed in a few hours. oil change completed in a few hours. More

Wait time for oil change & tire rotation is too long. Customer service in the service department leaves a lot to be desired. Had an oil change appointment, after waiting 2 hours I checked on status of se Customer service in the service department leaves a lot to be desired. Had an oil change appointment, after waiting 2 hours I checked on status of service, was asked if I had been there 3 hours, I said no, & have no intentions of staying 3 hours for minimum service. I again I asked for car status, after a few minutes service rep drove another customer’s car out & told me mine was next! After 2 hours they had not even begun to service my car, needless to say I was beyond furious & requested my car immediately. When I expressed my dissatisfaction that I wasn’t told it would be a 3+ hours wait when I checked in the non-sealant attitude of the service rep was more infuriating! More