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Penske Buick GMC Of Cerritos - Service Center
Cerritos, CA
493 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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493 Reviews of Penske Buick GMC Of Cerritos - Service Center
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March 18, 2024
Waited more than 2 hours for oil service. My appointment was at 8:00AM and was out of Service dept. Past 10:15. Extremely slow and no communication or updates from service dept. My appointment was at 8:00AM and was out of Service dept. Past 10:15. Extremely slow and no communication or updates from service dept. More
by floresmarc
Verified CustomerEmployees Worked With
Stephanie Villegas
March 18, 2024
Could be a little more thorough, Take more time to go over the Invoice that itemize the services, The customer can be sure that what they pairing for is correct and efficient for the vehicle. Also the c over the Invoice that itemize the services, The customer can be sure that what they pairing for is correct and efficient for the vehicle. Also the customer leaves Penske clear understanding of service that was performed on the vehicle, With these concerns addressed the score can be higher. More
by REDJEEP005
Employees Worked With
Donald Moreno
March 14, 2024
Very friendly dealership that’s a must when you work with people and go service your car or truck,would definitely go back for service.thank you people and go service your car or truck,would definitely go back for service.thank you More
by ajaime197007
March 10, 2024
Called in the morning for my 2016 Sierra work truck leaking motor oil ,got the truck in for service and returned back to me the same day. Outstanding! leaking motor oil ,got the truck in for service and returned back to me the same day. Outstanding! More
by CASA.RUIZ1
Employees Worked With
Service department.
March 09, 2024
Always good service. I Ben going there with Albert for over 14 years now. Well recommended to anyone. Thank you GMC of Cerritos I Ben going there with Albert for over 14 years now. Well recommended to anyone. Thank you GMC of Cerritos More
by JUANARLENE19781976
Employees Worked With
Albert V
March 08, 2024
Arrived at service center. No one greeted or acknowledged me. Had to ask rep if I was in the right area. Eventually they took in my car. Was told I’d receive a call once servic No one greeted or acknowledged me. Had to ask rep if I was in the right area. Eventually they took in my car. Was told I’d receive a call once service was done. Waited 4-5 hours came back and asked if vehicle was ready, again was ignored. Rep said that the car had been finished awhile ago but I was never notified. Absolute one star service, felt very uncomfortable and always just trying to speak to anyone. Wasted time waiting when I could have been told my car was ready at least one hour before. I hope to never have to deal with this dealership ever again. Have better service for the people who have purchased vehicles and not just the ones who are looking to buy. More
by ALGIOZELAYA89
March 06, 2024
The price was too high for the water pump and thermostat replacement. at5 over $1500 plus it took a day to find out I wasn't under warranty first if was milage then I had then rechecked in was the years onl replacement. at5 over $1500 plus it took a day to find out I wasn't under warranty first if was milage then I had then rechecked in was the years only 6 years expired in Oct. 2023 More
by PRES2507
