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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
460 Reviews

460 Reviews of Penske Buick GMC Of Cerritos - Service Center

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February 04, 2024

5 minutes after leaving service tire blew-out on the freeway. When I called service dept. to see what happened they said it was not their problem and wouldn't help me, although I was down the street fr More

by Sandra V
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald
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February 03, 2024

The service was faster than expected, which was good as I waited at the location. More

by jchoetker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure the persons name.
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback at Penske Buick GMC of Cerritos, and our team is glad to have been able to provide fast service. Your support means a lot.

February 02, 2024

Nice dealership to purchase but poor customer service in maintenance I purchase a prepaid oil service contract and the service advisor was unable to print me my paperwork because she couldn’t find it in the More

by juanito0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the level of customer service you received from our Service Team. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

February 02, 2024

Professional and to the point about my vehicle problems. Stephanie explained everything to me and showed the resolution to fix it More

by Angela.clay2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in the service dept
Report | Print
Feb 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate the feedback and are glad to hear that our team was able to explain things clearly. Careful problem resolution for your vehicle is important at Penske Buick GMC of Cerritos. Thank you again for sharing!

January 30, 2024

Brought my brand new vehicle in for an oil cooler leak and the dealer did not make the necessary repairs (despite my telling them what the exact issue was). Had to bring my vehicle back for a second repai More

by sphardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of the names of the techs
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your review is important to us and I would appreciate the opportunity to speak with you about your feedback regarding the repairs performed by our Service Team, as well as a loaner vehicle. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 29, 2024

Great service as always. Quick in and out. I’ve always had a good experience here at this location More

by Mikebird09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your experience here at Penske Buick GMC of Cerritos. We appreciate the positive endorsement and your continued patronage.

January 28, 2024

Samuel was amazing he was professional he kept me well informed with the service being done and needed on my vehicle. More

by MRZWILSON0308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased to hear that our team kept you well-informed about the service updates on your vehicle. Keeping up professional conduct for our customers is a high priority at Penske Buick GMC of Cerritos. Thanks for sharing.

January 27, 2024

Great. Customer services, they payed anttention to all my vehicle. Concerns and made it a smooth transaction. More

by PNLSERVICES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 27, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback at Penske Buick GMC of Cerritos about our attentive customer service and smooth transaction. Thank you for sharing!

January 27, 2024

Albert always does an amazing job and gets us in and out fast as possible More

by ANDRESCASTILLO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words. It's good to know our team was able to provide quick and efficient service at Penske Buick GMC of Cerritos. Thanks for the great review.

January 27, 2024

Albert always responds quickly and provides great options. He is always friendly and gets us in and out so quickly. More

by Clarissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Your positive feedback about our team's quick and efficient service at Penske Buick GMC of Cerritos is appreciated. We're glad to hear they provided you with great options. Thank you for your review.

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