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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
492 Reviews

492 Reviews of Penske Buick GMC Of Cerritos - Service Center

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April 09, 2024

Clean and Quick! Attentive of my presence and asked by several employees if I was being helped. However I did inform them of a service light for "Stability Track" kep More

by RONNIERRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
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Apr 30, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. I would appreciate the opportunity to speak with you about your recent visit to our Service Department regarding a service light in your vehicle and fixing the recall. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 08, 2024

Great customer service by Albert Valencia, very kind, professional Also Joseph, he helps also, also gave me a ride home with shuttle, wonderful customer service. The mechanic also did a great job. E More

by DLIZ6025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia, and Joseph
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about our team at Penske Buick GMC of Cerritos. It pleases us to hear you're happy with the customer service, shuttle feature, and the work our mechanic did for you. We look forward to serving your car needs moving forward.

April 05, 2024

Exceptional customer service including recommendations with priorities, timing to perform inspections and complete requesred service items. More

by DESIEEVELYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your recognition of our customer service at Penske Buick GMC of Cerritos. We value your commendation and we're pleased that the timing and accomodations met expectations.

April 04, 2024

Albert is great. Service is excellent! This is my 3rd Yukon and I love it. More

by VCOXCHIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased to know our team meets your expectations at Penske Buick GMC of Cerritos. Your loyalty with Yukon models is appreciated.

April 02, 2024

Always keep us informed and car is ready as promised . Staff is very friendly and helpful More

by JWCHOCOLATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about Penske Buick GMC of Cerritos. We're pleased that you found our team helpful and that we met all expectations regarding service timing. Thank you for trusting us with your car's needs.

April 02, 2024

Great service in and out in record time. Adviser did a great job making sure I was satisfied with the service. More

by NICOCAITLINAMAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad that the Penske Buick GMC of Cerritos team was able to provide efficient and satisfying service. We appreciate your positive feedback.

April 02, 2024

Muy profesionales , amables lo único malo es cuando quiero sacar cita para mantenimiento de mi troca el servicio es algo complicado gracias More

by RIGOMIRANDA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

Gracias por su opinión. Nos alegra que considere a nuestro equipo de Penske Buick GMC of Cerritos profesional y amable. Tomaremos nota acerca de las citas para el mantenimiento - tomamos todas nuestras críticas seriamente.

March 31, 2024

Great service! Than you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! More

by MEMOESPINOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about Penske Buick GMC of Cerritos's service. Your review is valued greatly and it helps us in our continuous efforts to provide quality service. Much gratitude from all of us here at Penske.

March 30, 2024

Albert was a great service person to work with. He was right on top of things and knew what was going on always keeping me informed as to the progress. More

by inspector_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
May 01, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, we value your feedback. We're pleased to hear that our team was able to provide you with top-notch service. Thank you for trusting us.

March 29, 2024

Quick work of all the service items I needed taken care of at this time. More

by MHUERTAFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald and Albert
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

Appreciate your recognition of the swiftness at Penske Buick GMC of Cerritos. We ensure every service is handled efficiently. Thank you.

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