Penske Buick GMC Of Cerritos - Service Center

The call center schedules appts for Cerritos and told my wife that the window person is only there on Tuesdays and Fridays. I made an appt for Friday, however Stephanie from Cerritos said they have to let t wife that the window person is only there on Tuesdays and Fridays. I made an appt for Friday, however Stephanie from Cerritos said they have to let the window person know to come. So I wasted my time going on Friday and she had to call the window person to schedule a new appt. The call center should be aware of this instead of scheduling appts and not having this information . Also the call center person was suppose to put all the notes in about the reason for the appt including I can on March 5 for the same repair and she did not. The appt was made on Tuesday April 9. When Cerritos got the appt they should have made sure the window person could be they’re. Stop wasting customers time More

I brought my car in for transmission issues the technician stated he felt what I was talking about regarding my issue but stated he didn’t know the reason. Needless to say my transmission is still technician stated he felt what I was talking about regarding my issue but stated he didn’t know the reason. Needless to say my transmission is still doing the same thing. More

The dealership was very clean and provided plenty of places to wait. The staff was friendly and helpful. places to wait. The staff was friendly and helpful. More

Nice customer service, very clean and neat lounge. They have done exactly what customer asked. They have done exactly what customer asked. More

Making an appointment was easy staff very friendly and informative and the work performed was very good, I was very pleased. informative and the work performed was very good, I was very pleased. More

As far as me and my truck there was very little communication it was me tracking wash person down to find out the deal with my truck and they were not very confident in what they were telling me w communication it was me tracking wash person down to find out the deal with my truck and they were not very confident in what they were telling me was wrong with my truck for the second time me using this dealer was a big time let down More

always bring in truck for service. no problems. However, brought gmc truck in last Friday for service. completed. had to bring in for malfunction window, then got a call regarding fr no problems. However, brought gmc truck in last Friday for service. completed. had to bring in for malfunction window, then got a call regarding front disc brakes at wear minimums. Item fixed. my question is how come this was not found on scheduled service on privious Friday and found on following Monday for just a bad window? More

Clean and Quick! Attentive of my presence and asked by several employees if I was being helped. However I did inform them of a service light for "Stability Track" kep Attentive of my presence and asked by several employees if I was being helped. However I did inform them of a service light for "Stability Track" kept on coming up that apparently was not repaired. It is still coming on. Also, I was asked to leave my vehicle overnight for a re-call fix that also was not repaired due to the re-call part not being available. More

Great customer service by Albert Valencia, very kind, professional Also Joseph, he helps also, also gave me a ride home with shuttle, wonderful customer service. The mechanic also did a great job. E professional Also Joseph, he helps also, also gave me a ride home with shuttle, wonderful customer service. The mechanic also did a great job. Every one is wonderful and respectful. Thank you everyone More

Exceptional customer service including recommendations with priorities, timing to perform inspections and complete requesred service items. with priorities, timing to perform inspections and complete requesred service items. More