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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
491 Reviews

491 Reviews of Penske Buick GMC Of Cerritos - Service Center

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June 03, 2024

Our vehicle went in for regular maintenance, we had scheduled an appointment. Everything was done in a professional and timely matter. We appreciate the great customer service that we received by Don More

by ROBERTAMBAUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Jun 03, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback on the regular maintenance service at Penske Buick GMC of Cerritos. It's gratifying to know that our team met your expectations in both professionalism and timing. We appreciate you taking a moment to acknowledge their hard work.

June 01, 2024

Quick and easy drop off. I was also kept informed about my vehicle. My vehicle’s issues were fixed. More

by YANKPHAN210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Jun 01, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback on the quick drop-off, communication, and issue resolution with your vehicle at Penske Buick GMC of Cerritos. We appreciate it.

June 01, 2024

Daniel was the best, great communication and helpful, thank you, we will be back again More

by MIKEK13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in service
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Jun 01, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback on our team's communication and helpfulness at Penske Buick GMC of Cerritos. It’s great to hear you had a pleasant experience! Thank you for choosing us.

June 01, 2024

Great service! Very friendly staff!l and handled our car with care! Thank you so much ! More

by MISHA Gwaltney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jun 02, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with the service and staff at Penske Buick GMC of Cerritos. We appreciate your feedback on how we handled your car. Best regards.

May 31, 2024

Had scheduled complimentary service, but upon arrival service dept. was backed up slightly. Daniel arranged for a driver to take us home and we picked up our truck later in the afternoon at our convenien More

by Tammyvillareal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel - Service Dept.
Report | Print
Jun 09, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience at Penske Buick GMC of Cerritos. We're glad our team could accommodate you efficiently during your scheduled complimentary service. It's great to hear that everything was resolved conveniently.

May 29, 2024

Vehicle price was exactly as quoted on the website. Absolutely no add ons! Highly recommend Kay Inoue as he was exceptionally responsive and knowledgeable. A+ experience. More

by tedeubanks
Recommend Dealer
Yes
Employees Worked With
Kay Inoue
Report | Print
May 29, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate the positive feedback on your experience with our team at Penske Buick GMC of Cerritos, such as your smooth pricing process. We’re glad you found our response times and knowledge up to standard. Have a great day!

May 26, 2024

Purchasing a car from this dealership was a pleasure. Staff was very friendly and helpful. More

by derekjjacobsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with Penske Buick GMC of Cerritos. We are pleased to know our team was helpful and made your car purchase enjoyable. We look forward to continuing to serve you.

May 22, 2024

Great service! Love it! Stephanie Villegas, my service consultant, is doing an excellent job in taking care of my car’s problems. She’s very friendly, knowledgeab More

by STEVECHANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas, Service consultant.
Report | Print
May 22, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with our team at Penske Buick GMC of Cerritos. We're glad to hear about the excellent care provided for your car. Your feedback is greatly valued, and we look forward to continuing our service commitment.

May 22, 2024

The dealer is always kind and quick. Matt at the desk does his best to get things done quickly and is always smiling and happy. The team is always kind to my 4 yr old and offer her cray More

by Rachies77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024

Service advisor don’t answer phone, oil smear on front side of truck adviser Donald More

by RAYSOFFICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor Donald
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May 24, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Team regarding the level of communication you received and the condition of your truck after service. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

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