Pegasus Chrysler Dodge Jeep RAM

Horrible Post Sale Customer Service Doesn't care about the consumer after the sale. I purchased a brand new 2015 Dodge Ram 1500 Laramie less than a month ago - during the sales cycle th Doesn't care about the consumer after the sale. I purchased a brand new 2015 Dodge Ram 1500 Laramie less than a month ago - during the sales cycle things went fairly well. Fast forward to 3 weeks later (keep in mind the first payment has not been made on the new vehicle yet) - driving around the 8.4" screen which controls the Radio, AC / Heat, Navigation, Bluetooth, and more went completely out. I took the vehicle up on a Saturday to see what the issue was and had it verified that the radio was 100% dead. I was promised a call back first thing on Monday when a radio could be ordered with an ETA. By around noon on Monday nobody had called back so I left a message with the Service Advisor to return my call and waited again for 3 or more hours for a call back. By 3 or so in the afternoon I called back and again asked to speak with someone and was told they would call me back. By end of business I finally got my Service Advisor back on the phone who told me "the radio has been ordered and will give you an update tomorrow". This is interesting as if it was already ordered why the need to wait another day for an update? The next day by mid / late afternoon I received a call back saying that it would be up to 3 weeks for the replacement to come in and that they won't be able to take another radio out a car because of navigation - whatever that means. So here I am with a $46k sticker truck - that I'm expected to wait for longer than I have had the vehicle for working Radio, AC/Heat, Backup Cam, Navigation, Bluetooth, etc and little to no remorse from Autonation. Its almost impossible to even get someone on the phone to talk about the situation much less give you a resolution that would make any customer satisfied. More

Excellent Over all excellent service friendly clear information and fast as you can. I'm happy to visit Auto Nation I found what I was looking for thanks to N Over all excellent service friendly clear information and fast as you can. I'm happy to visit Auto Nation I found what I was looking for thanks to Nacho for he's serving !!! More

sales The sale person was very friendly and he explained very well every thing through every step in the process to buy the car. And the car is precisely wh The sale person was very friendly and he explained very well every thing through every step in the process to buy the car. And the car is precisely what I need. More

I loved that I could arrive and my car was ready! I was really dreading the whole car buying process and put it off as long as I could. But then It was fast at Autonation. Great service and pleasant e I was really dreading the whole car buying process and put it off as long as I could. But then It was fast at Autonation. Great service and pleasant employees who seem to really like what they do for a living! Wow. I was impressed so here I am a happy customer . Totally enjoying my new Jeep . More

Finance is the worst This is my second car I have brought first one being a VW and now a Ram for my husband. I never experienced conniving finance personal. If I knew what This is my second car I have brought first one being a VW and now a Ram for my husband. I never experienced conniving finance personal. If I knew what I would go through with them I would not have brought from this dealership. We purchased extra stuff for the veh. (Warranties) however when we finance with our credit union they offered the extras for less. So we returned to the dealership 3 times to cancel then. It wasn't until the 3rd time that finance finally told us they could not be canceled. We were NEVER told that and I have a strict rule of never buying from somewhere that won't take their product back. Honesty and forth coming is what the dealership should have been. However, they gained 500 dollars but loss thousands in referrals from me. My family member just purchased from Texan Chrysler jeep and ram, I would suggest them. More

Been a customer since 2001, now a happy Texan Dodge customer Since 2001 when Rocky was the owner and it was Goodson Dodge my family and friends had purchased over 44 vehicles from this dealership and each experi Since 2001 when Rocky was the owner and it was Goodson Dodge my family and friends had purchased over 44 vehicles from this dealership and each experience was great from start to finish. In July 2013 I was in the market for a used Durango so went to Autonation Dodge since my friend is a sales guy there and has been since it was good ol Spring Dodge that everyone used to love so I was expecting the same service and respect I had been given for the past 12 years but I was very very wrong. Picking out the right vehicle was a pleasurable experience after looking at new Jeeps and Durango's I decided on a 2012 Durango RT on their used lot. The nightmare began when I tried to finance and I have great credit. I was told that they could only get me financed at 17.99% since it would be a second vehicle which was an outright lie but I trusted them so let them do the deal with the added pressure of just paying off in a year to make up for them xxxxxx me on the interest rate. I couldn't sleep for a week and had a hard time eating from all the stress and anguish I was put through just so they could screw me out of a few bucks. They put me through the wringer in every way possible and it wasn't needed to get the deal done, I think it was just out of pure meanness. I was asked for tons of paperwork and bank statements etc that I had never been asked for before when buying a vehicle, it was more painful that getting a half mil mortgage. I even voiced my concerns with the sales manager Bill Belk and the GM Tom Broadway but there was no accountability. I told both of them I was losing around 8k but they just fast talked me out the door then said they would see me again when I was buying my Laramie in few months. I own my own business and if someone felt one of my employees had done them wrong I would fix issue right away. If they had any integrity or business sense to keep a customer happy they would have at least made the deal right or ripped cash from their pocket to cover at least half the damages but these guys did neither....Keep in mind that I have generated millions of dollars for these guys over the years. The next month I ended up going to Texan Dodge in Humble to buy my brand new Laramie and in December I took delivery of my brand new Durango RT also from Texan and traded in the nightmare Autonation sold me, using the exact same credit report they financed me on both vehicles for 2.9% 4 months apart. The Texan Dodge finance manager said he couldn't see how they came up with 17.99% and happily financed me at normal rates even though it was second vehicle in 4 months. No paper run around asking me for a million documents or any of that nonsense on either deal. Both deals with Texan I was in and out, Laramie took 2 hours because I bought off their lot so had to shop around for right truck but Durango was special order for me so was done deal in 20 minutes since I just had to go through finance. Autonation Dodge ended up costing me about 10K that I am just out once it was all done and Texan gave me every dollar they could on trade. I live 3 miles from Autonation but drive to Humble for all my Chrysler Dodge Ram Jeep needs. My family has purchased two jeeps (Rubicon and Grand Cherokee), Ram 2500 Limited, Ram 1500 Laramie 4x4, Chrysler 300 and a Challenger SRT since August and we couldn't be happier to be away from this horrible dealership. They are just a cold heartless conglomerate now that doesn't care about building and maintaining long term relationships. They will squeeze you for every nickel then send you down the road miserable with a hatred towards your new vehicle. If you decide to waste your time and shop with them may god bless you because your gonna need it to deal with these heartless xxxxxxxx. More

I live close to this dealership and have used them in the past when they were a 5 star independent dealer ( when they cared about customers) this time after an initial service quote I picked up my vehicle an past when they were a 5 star independent dealer ( when they cared about customers) this time after an initial service quote I picked up my vehicle and when I tried to call back a week later for additional work I could not get anyone in the service dept to answer the phone. I tried for 2 days at various times, I finally drive there on my Saturday to schedule an appt. once I dropped my vehicle off my service rep was never available or even at work when I would call, finally they turned me over to another rep that actually was helpful and I finally got my car. While nothing tragic happened I expect more from a dealership especially with what they charge. I will not bring my vehicle back here More

Aundre Brainch is a liar. Told me one price on the phone and the price was different when I got there. Typical Houston "cool dude jive" wanna be. AVOID THIS LIAR... unless you like the B.S. that comes wit and the price was different when I got there. Typical Houston "cool dude jive" wanna be. AVOID THIS LIAR... unless you like the B.S. that comes with this type of low caliber person. More

My experience with this dealer is in trying to purchase a car, but I expect that the service can't be better than it's poor management. I recently tried to purchase a car that I found on the Internet. I ca car, but I expect that the service can't be better than it's poor management. I recently tried to purchase a car that I found on the Internet. I called first, found the vehicle was still available. As I live a couple of hours away, I was told that I had to put $500.00 down and fill out a credit application to hold the car. I did this, and made arrangements to take off work to go to the dealer and finalize the deal the next day. A number of hours later, I get an email that someone had come in and put $2000.00 down on the car so they sold it to someone else. This isn't a good practice but sometimes mistakes happen. Life goes on. As it turns out, the car still showed up on the Internet. I called and was told that the person that bought it to come in from out of town to finalize the deal and pick it up. I got an email from the general manager, Tom Broadway saying that he would be happy to help me find a car. I responded right away giving my phone number and asking for a response.... I guess Tom wasn't very interested in me because the response to my email never came, so I called and left voice-mail which also went unanswered. The next week the salesman called me saying the original deal on the car fell through. Again I asked him if we could hold it to make arrangements to leave work and purchase the car. He took a credit card number and assured me that the car would be there for me to look at. Ten minutes later I get a call saying that this time management says they can't hold it. Rule change? Who knows! No problem, I tell him that I'll just purchase the car and told him to put $2000.00 on my credit card and I'd get out of work and get the car. Three hours later, they call me and again say that someone just bought the car that i had put a down-payment on. I had put the same amount of money as the last customer did when they sold it to her. I was willing to pay the asking price, and there was no haggling on this car. I purposely went to dealers and avoided private sellers and small car lots thinking that I would escape this unprofessional behaviour. After spending all this time and countless emails and phone calls trying to make sure we did this right, it really made no difference. At the end, I sent one more email to the General Manager, Tom Broadway explaining how horrible my experience was, not believing that this was how he or AutoNation expected their dealerships to treat their customers. Again. no response. I could have gotten better customer service on ebay. They obviously have no customer satisfaction culture and make or break rules at will. If you go there and your experience is better than mine, consider yourself extremely lucky. I would avoid them as there are plenty of other dealerships that really do value prospective customers. More

Bait and switch. Vanessa said the vehicle (Jeep) was 32k. I get there and it went up to 41k. She told me me she'd have it off the pedestal so we could drive it. It wasn't down. They had an hour to drive I get there and it went up to 41k. She told me me she'd have it off the pedestal so we could drive it. It wasn't down. They had an hour to drive it off the rack. Feels like I was lured in with the 32k quote. More