Pegasus Chrysler Dodge Jeep RAM

New car purchase Excellent! Smooth, painless, quick, friendly, and attentive service. James Delvalle was my salesman and I will ask for him personally on my next purch Excellent! Smooth, painless, quick, friendly, and attentive service. James Delvalle was my salesman and I will ask for him personally on my next purchase. Mr. Pinkney was the finance director I worked with. Also top notch gentlemen! More

Most pleasant car-buying experience! I purchased my awesome new Jeep last week and could not be happier with the service I received. Leo Calderon and Rob Pennington were extremely profess I purchased my awesome new Jeep last week and could not be happier with the service I received. Leo Calderon and Rob Pennington were extremely professional and knowledgeable on the Grand Cherokee I was interested in. I feel that I got an honest deal and actually passed about 5 other Jeep dealerships to get to this one. I definitely recommend! More

everything was great. Good people they work hard to get me a good deal on the car I wanted (2016 Dart). even with a low credit score and little money down they work hard to get me a good deal on the car I wanted (2016 Dart). even with a low credit score and little money down More

Best purchase ever! My family was heavily effected by the "500 year Flood" this past week. We lost everything, including our two vehicles. My husband and I both work and My family was heavily effected by the "500 year Flood" this past week. We lost everything, including our two vehicles. My husband and I both work and we have a son so not having a vehicle was NOT an option. Fortunately, Jorge was our saving grace. Not only was he able to get me in my dream vehicle, he was able to do it FAST. We walked in and walked out with Jeep in a matter of hours. He took care of us and even came in on his day off to help us out! We're highly considering coming back to get a second vehicle from Jorge for my husband (if I can convince him to also get a Jeep!). Whether you're in a bind or just looking for a new car, I highly recommend Jorge Longoria at Autonation in Spring! More

They rock out loud! Waiting on my Jeep to be built would've killed me if not for the weekly updates from Erik Kluna. He was attentive and kind. At no point did I feel Waiting on my Jeep to be built would've killed me if not for the weekly updates from Erik Kluna. He was attentive and kind. At no point did I feel like I was in the dark with the production of my vehicle. I am so grateful to him for that. I bought my "especially made for [me]" Wrangler yesterday and I got a call from Derbe today saying my note had been lowered so come back and sign new papers. Now that's a good call to get! More

Compassion and Great Great Service REAR passenger tire could not be repaired. TIRE not in stock and would cost me money. WONDERFUL female staff person responds to me a single female ob REAR passenger tire could not be repaired. TIRE not in stock and would cost me money. WONDERFUL female staff person responds to me a single female obviously upset and disappointment that entire cost of tire wasn't covered ---Comfort Promise Results!. She left me for a few minutes and came back with great news. Staff would go and pick up new tire and install it few of charge the next morning which was a Saturday. I hugged her! More

After the purchase This review is more about after the sale. My purchasing experience was one of the best I’ve had. My salesman was great he addressed all my issues and This review is more about after the sale. My purchasing experience was one of the best I’ve had. My salesman was great he addressed all my issues and helped me in every way possible. He even made sure I got the floor mats and trailer hitch off my trade in, as they were recently purchased. The follow up to the sale is the issue. I really enjoy my new Dodge truck, but there are some things that need to be fixed under warranty. Every time I call to set up an appointment to get these items fixed all I get is the phone shuffle or they are out 4 to 6 weeks. They are kind enough to tell me I can drop it off and leave it, but then I am without transportation. The sad thing is I can call back in 20 minutes and schedule an oil change or tire rotation and balance, you know something they make money on, and they can get to me usually the next day. I’m sure if the items that needed to be fixed weren’t warranty items they would be happy to take care of me since they would be charging me. Where is the real customer service, what happened to standing behind what you sell. The salesman that was taking care of me is no longer there so I don’t even have someone to discuss this with and get any help. So now I have a brand new truck with an A/C that is acting up, a headliner that is falling out, an LED light that isn’t working, and a transmission that is shifting rough and slipping. I guess my only saving grace is the 5 year bumper to bumper I paid extra for. More

Service Department/Recall Notice Repair I received a recall notice regarding my Driver Air Bag Inflator. I made an appointment more that a week ago to have the defect repaired. The notice I received a recall notice regarding my Driver Air Bag Inflator. I made an appointment more that a week ago to have the defect repaired. The notice stated the repair work would take up to 1 hour, or possibly more. My appointment was scheduled for September 8, 2015 at 7:30 am. Today, August 22, 2015 AutoNation called and cancelled my appointment (18 days from now) because they state they do not have the parts in stock and do not know when they'll get them. I asked if they were going to notify me when the parts were received and they answer was "no, you have to call back to see if we have the parts". Sorry , sorry service. The vehicle I bought has always received terrible service and I quit buying from AutoNation, I've bought 3 new vehicles since then, 1 Ford and 2 Nissan's. I suggest other people do the same. The service from Ford and Nissan is far superior that Chrysler's. More

Very happy with my new Ram 1500 Overall I have been very happy with my Ram. I had a problem with the cab break light leaking pretty badly - it was fixed one morning. I still have n Overall I have been very happy with my Ram. I had a problem with the cab break light leaking pretty badly - it was fixed one morning. I still have not figured out the programming of the seat positioning - or else there is a faulty position switch More

Run-A-Round So, I bought a Used truck from this dealership. When I originally inspected the vehicle there was an issue with the door not unlocking to which I said So, I bought a Used truck from this dealership. When I originally inspected the vehicle there was an issue with the door not unlocking to which I said before I buy this, I'd like that fixed. They fixed it and 3 weeks after I had driven off the lot, I miss an entire day of work because I am locked out of this keyless entry truck, and the people at the dealership literally put me on hold, and forwarded me to this person and to that person for 2.5 hours. I was hung up on 2 times and when I would call back, the forwarding and holding game would continue. I was not amused and extremely disappointed with their customer service and just outright angry. After a total of 4 hours they offered to tow my truck in and get it fixed free of charge but it would be a few days before they could get it fixed. I ended up having to pay this tow truck service that they use $40 to unlock my door because he couldnt hook up to it unless he was certain the wheels were not locked. He, said that was a seperate service and the dealership would not cover it. So, that upset me further. Once he unlocked it, I just drove up there since nothing was wrong with the trucks ability to drive, receipt in hand. They refused to reimburse me for the $40. I honestly am so infuriated and disgusted by their lack of professionalism that I am getting the truck fixed at another location... I have been debating on filing a complaint with the Better Business Bureau More