Paul Moak Subaru
Jackson, MS
Filter Reviews by Keyword
By Type
720 Reviews of Paul Moak Subaru
Been a Paul Moak Subaru Customer for 10 years. Outstanding Service Department and that is why I returned to buy again. Greg and Jerry were very helpful with the deal. GREAT Sales team too and ever Outstanding Service Department and that is why I returned to buy again. Greg and Jerry were very helpful with the deal. GREAT Sales team too and everyone at dealership works together to make sure customers are satisfied. More
Everyone I have dealt with at Paul Moak has been informative and helpful. I would definitely recommend them to anyone who is looking for a new or used car! informative and helpful. I would definitely recommend them to anyone who is looking for a new or used car! More
We really appreciated the quiet approach to car sales exhibited by Sam Cain. He was very knowledgeable about his product and gave us a good introduction to Subaru. He showed us what we wanted and left u exhibited by Sam Cain. He was very knowledgeable about his product and gave us a good introduction to Subaru. He showed us what we wanted and left us to make up our minds. Jerry is just one great salesman--smiling and confident! A great package: Sam and Jerry! More
Jamie walked me through this purchase of my third Subaru, giving me much support as I tried to decide which model to purchase and which options would best meet my needs. I am thoroughly pleased with the Out giving me much support as I tried to decide which model to purchase and which options would best meet my needs. I am thoroughly pleased with the Outback I finally chose. Jamie and Jerry were both a joy to work with. More
I had a very pleasant experience arranging the lease of my new Subaru Outback. Jamie Moak knows the product well and goes out of her way to be helpful. She is also helpful in discussing the issue of leas my new Subaru Outback. Jamie Moak knows the product well and goes out of her way to be helpful. She is also helpful in discussing the issue of lease versus purchase. I will recommend Jamie and Paul Moak to anyone considering the lease or purchase of a new vehicle. More
Sam Cain made me feel very comfortable with my car shopping experience. He did not pressure me in any way. He was professional and knowledgeable about his product. I look forward to a long time of shopping experience. He did not pressure me in any way. He was professional and knowledgeable about his product. I look forward to a long time of enjoying my Subaru Outback. More
I was recently in the market for a crossover SUV. I had visited several dealerships in the Jackson Metro area already (with mixed results) when I finally got down my list to a Subaru Forester. I arrived o visited several dealerships in the Jackson Metro area already (with mixed results) when I finally got down my list to a Subaru Forester. I arrived on a Saturday afternoon and met Jamie Moak. She talked with me about the Forester model. Unlike my previous experiences with salespersons, she was never pushy, fidgety, nor distracted. She was focused on describing the details which interested me, and did not overreach on topics in which I had little interest. Pleased with my experience and the product, I put the Subaru Forester near the top of my list. The following week, I narrowed my choices and test-drove the top three contenders. That Saturday, I test-drove the Forester with Jamie. Again, she showed poise and knowledge in making sure I was getting the information I needed to make an informed choice. After the test-drive, I decided to get a Forester. Then I got a little picky. I did some more research online. I decided that if I'm getting a vehicle, I'm going to get exactly what I want! I picked a trim level, a color, and a few extras. I researched prices and set in my mind what I was willing to pay. With my selection and a price firmly stuck in my mind, I called Jamie and told her I was ready to buy. When I met with her, I described exactly what I wanted in a Forester. The dealership didn't have it in stock, but Jamie said the sales manager, Jerry Warfield, would try to find a vehicle as close as possible to my selection. Within days, they had located almost exactly what I had in mind (minus the few frills that I was going to add). When it came to price, Jamie was, as always, very honest and forthright about matters. The intial price given by Paul Moak was within $100 of my researched "fair price." Jamie and Jerry stayed until closing and later to accomodate my and my spouse's schedule. We worked out a deal quite easily. Getting both signatures to close the deal, however, was going to be tricky. Once the vehicle was delivered from out of state, my spouse and I were going to be in two different places. Jamie was a trooper, and we got each set of signatures. I was off and away in my new vehicle! I can say that during the entire process, I never felt strong-armed nor overtly manipulated into any consideration or sales tactic. Every piece of information, mechanical and financial, was handled candidly and professionally. Every concern, including the service department's hours not matching my own, was met with satisfaction. IN SHORT, I got what I wanted, from a candid and accomodating dealership! More
I originally contacted this dealer because the state in which I live does not have a Subaru dealer and Paul Moak was the closest one to me - 2 hours away. I have a 2008 Subaru Outback which needed to have which I live does not have a Subaru dealer and Paul Moak was the closest one to me - 2 hours away. I have a 2008 Subaru Outback which needed to have some recalls done. I called and spoke to Val in service, who took great care of me. While I was speaking to her, I mentioned that I would love to have another Subaru but no dealer in my state. Val explained to me that they have services many from Louisiana.....So, I explained that I would love to look at another Subaru Outback but that I really did not like car sales people because of bad experiences of the past. She promised to link me up with a "right" person and that she did. While the service was being performed on my car, I actually test drove and purchased another, but a Subaru Tribecca this time. The sales person was not only informative but showed me how to save some $$ - her name was Jamie Moak- she is nothing less than Phenominal!!! She closed the sale in record time and followed up with style, grace and knowledge! Thank You Paul Moak Subaru and thank you Val in service and Jamie in sales. I have forgotten the financial persons name but I think it was Jerry W. He was equally as efficient and very polite! Thank You, Thank You, Thank You Paul Moak Subaru More
I took my Subaru for a service, they did an okay job, but the price was pretty high compared to other places. That wasn't my problem with them though. The problem was that they would not call me back at al the price was pretty high compared to other places. That wasn't my problem with them though. The problem was that they would not call me back at all. I had a 9am appointment and by 5pm they had not called me to tell me it was ready for me to collect my car. They close at 5:30pm and I did not realize that until almost too late. I left 3 messages and no one called me back. Luckily I had a friend who had stopped by to see me who took me down there right away. If I had not had that ride right there, I could not have made it to the dealer before they closed as they had given me a taxi voucher. There is no way a taxi could have gotten to my place and all the way to the dealer in time. So when they did talk to me they said "they just finished" and that I could give them my credit card over the phone and they would leave the keys in my car. In downtown Jackson? NO FRIGGIN WAY. That's IDIOTIC. So, I did get my car and leave. BUT on the way home I discovered I have TERRIBLE steering wheel shake. They were not asked to do ANYTHING to my wheel balance etc, and it had been perfect when I drove there, but after they "serviced' my car, it was all out of line. I called and now, 3 days later, NO ONE has returned any of my calls. All I get is voice mail. This company is DISGUSTING. Do NOT go there. I now have to pay another company to fix what Paul Moak (JOKE) screwed up. It's going to cost me another couple of hundred and it's not like the almost $800 I had to pay Paul Joke wasn't enough! More
The overall experience was very good. We felt no pressure at any time. We were allowed to make our decision in our own time. They made it very clear they would work with us to earn our business wh pressure at any time. We were allowed to make our decision in our own time. They made it very clear they would work with us to earn our business which is just what occurred. We also feel comfortable that the Subaru team at Paul Moak will be there for us if we need them in the future as they promised. More












