Back

Paul Moak Subaru

Jackson, MS

4.9
720 Reviews

740 Larson Street

Jackson, MS

39202

Directions

By Type

720 Reviews of Paul Moak Subaru

December 27, 2011

Been a Paul Moak Subaru Customer for 10 years. Outstanding Service Department and that is why I returned to buy again. Greg and Jerry were very helpful with the deal. GREAT Sales team too and ever More

by msgbrandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Scales, Jerry Warfield, Rick Hammons, Val Alexander, Jerry Warfield, Rick Hammons, Valarie Alexander, Greg Scales
December 22, 2011

Everyone I have dealt with at Paul Moak has been informative and helpful. I would definitely recommend them to anyone who is looking for a new or used car! More

by huddy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn and Jerry Warfield, Jerry Warfield, Lynn Hancock
December 21, 2011

We really appreciated the quiet approach to car sales exhibited by Sam Cain. He was very knowledgeable about his product and gave us a good introduction to Subaru. He showed us what we wanted and left u More

by ruthrosty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Cain, Jerry Warfield, Jerry Warfield
December 20, 2011

Jamie walked me through this purchase of my third Subaru, giving me much support as I tried to decide which model to purchase and which options would best meet my needs. I am thoroughly pleased with the Out More

by bjochimsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Moak, Jerry Warfield, Jerry Warfield
December 08, 2011

I had a very pleasant experience arranging the lease of my new Subaru Outback. Jamie Moak knows the product well and goes out of her way to be helpful. She is also helpful in discussing the issue of leas More

by dpsubaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Moak
October 29, 2011

Sam Cain made me feel very comfortable with my car shopping experience. He did not pressure me in any way. He was professional and knowledgeable about his product. I look forward to a long time of More

by DeniseA.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Cain, Bo LONG, Jerry warfield, Jerry Warfield, Bo Long
October 04, 2011

I was recently in the market for a crossover SUV. I had visited several dealerships in the Jackson Metro area already (with mixed results) when I finally got down my list to a Subaru Forester. I arrived o More

by JxnMS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Moak, Jerry Warfield, Jerry Warfield
July 13, 2011

I originally contacted this dealer because the state in which I live does not have a Subaru dealer and Paul Moak was the closest one to me - 2 hours away. I have a 2008 Subaru Outback which needed to have More

by minghou1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3, Jerry Warfield, Valarie Alexander
June 30, 2011

I took my Subaru for a service, they did an okay job, but the price was pretty high compared to other places. That wasn't my problem with them though. The problem was that they would not call me back at al More

by MySubaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several of them.
Jul 21, 2011 -

Paul Moak Subaru responded

John Scarbrough, VP of Paul Moak Subaru here. After investigating MySubaru's comments with my staff, I came to the conclusion that MySubaru was correct. We did not do as good a job as we could have in phoning this customer with progress reports throughout the day. We also did not have the opportunity to test drive this vehicle at interstate speeds after completing the service MySubaru asked us to do. Had we done that we would have noted the tire balance/alignment problem MySubaru noted as she drove home that night. Our company has since reimbursed MySubaru the expense she incurred to get her tires balanced/aligned. We have also recommitted ourselves to the importance of timely communication with customers who have trusted us with servicing their vehicle. Though transparent feedback via DealerRater can be tough to read at times, we do everything we can to get better after receiving it. Thanks for reading this review and for your interest in Paul Moak Subaru. Drive safely.

Mar 04, 2013 -

MySubaru responded

Here's a follow up to this story. After this horrific experience with this company, which was not the first terrible experience I have had with them - in fact, I wish I had been able to write a review of each time I had to take my car to Paul Moak for a service because there were two other times when I was outright lied to by this company. One time I wanted the Subaru security system installed into my car, they told me there was no such thing for my car - funny though, I had a GENUINE SUBARU SECURITY SYSTEM sitting in the box in the car at the time. I showed the guy and said, 'wow, then I wonder what THIS is". The time before that I was lied to about headlight covers. It's been evident from day one that Paul Moak knows as much about Subaru's as could be fit into a matchbox, without taking out the matches first. I have been trying to get them to fix an oil leak for the past several years and although I paid an exorbitant amount, the leak remained - even after they said they fixed it, they never did. So today I had to take my car there (and believe me, I did not want to), I had an appointment which they made with me, but when I got there they refused to work on my car. Some guy said I "cussed out" his boss (referring to the last time I had to go there, which this review was written about initially). Well, read the review for yourself, I didn't 'cuss him out' and I have all other email communications from that time as well to prove what I did or did not say. It was probably a case of me using 'big words' that they could not understand like, responsibility, honesty, ineptitude, etc. The fact is, Paul Moak do not like it when someone tells the bitter truth about their horrible lack of service. My initial response to their poor behavior seems to be justified. So much for their public response here, I can tell you it was not the same in private. As far as the 'drive safely' comment, Paul Moak Subaru FORCED me to drive in a potentially unsafe vehicle today. Why? Because they don't like it when you point out their screw ups and they are not really sorry for it, apart from being sorry they got called out.

June 27, 2011

The overall experience was very good. We felt no pressure at any time. We were allowed to make our decision in our own time. They made it very clear they would work with us to earn our business wh More

by folive
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Moak and Greg Scales, Greg Scales
...
69
...