Paul Moak Subaru

There was a bit of break down in communication at one point, wherein Paul Moak was acquiring my car via a dealer transfer, unbeknownst to me (when i requested a dealer locate on the car, they did not men point, wherein Paul Moak was acquiring my car via a dealer transfer, unbeknownst to me (when i requested a dealer locate on the car, they did not mention Jim Keras Subaru, which is where I found the model I wanted. Perhaps, however, Jim Keras did not release it to PM for that reason and that's why PM couldn't 'find' if/offer it to me, I'm not sure). Once it was near the end of negotiations, however, things ran more smoothly and both Chip and Jerry were friendly and helpful and transparent. Overall, a good experience, and I would recommend Paul Moak Subaru to others! More

I recently was involved in an automobile accident in which my car was totaled. I also just had a baby (six weeks old) and will be returning to work this week and therefor needed to purchase a new car ra which my car was totaled. I also just had a baby (six weeks old) and will be returning to work this week and therefor needed to purchase a new car rather quickly. I found the car I wanted to purchase at Paul Moak Subaru in Jackson, Ms. but having a newborn makes things challenging, I don't have time to just go browse. Ms. Lynn and Mr. Jerry handled as much of the deal as possible over the phone and internet. I requested that the day I planned to test drive the car that the paper work be ready in the event that I liked the car in person as much as I liked it online. They had no problems with that. I arrived at the dealership with the car cleaned, full of gas and ready to go. We drove the car and in less than an hour I was driving the car home! They showed a great deal of courtesy and respect. I truly felt like a valued customer which was totally different from my last car buying experience. (2010 Honda Accord) The last car I purchased took 6 hours to process the paperwork and all the while they were acting like they were doing me a favor by selling me the car. I did not leave there feeling appreciated or as satisfied with the experience even though it was the car I wanted. I would gladly recommend to ANYONE looking to buy a new car that they go see Jerry and Lynn at Paul Moak Subaru. They are truly great people to work with. They didn't pressure me to look at anything I wasn't interested in, nor to add any options that would drive the price of the vehicle up. More

My wife and I have purchased 5 vehicles with Paul Moak, and we have always been satisfied with the services provided. We can go in anytime and they are always there for us. I gave this ratiing because th and we have always been satisfied with the services provided. We can go in anytime and they are always there for us. I gave this ratiing because they have always treated us like family, and we will certainly buy another vehicle from them in the future. More

He was verry professional.I highly recommend Paul Moak He was verry professional.I highly recommend Paul Moak subaru to all who are in the market for a new or used vehicle. They made it very easy to do b He was verry professional.I highly recommend Paul Moak subaru to all who are in the market for a new or used vehicle. They made it very easy to do business with . The finance dept was very professional as well as the sales force. Jamie Moak was very easy to work with. More

My rating is based on two different Subaru Outbacks, a 2002 and a 2010. The service on both vehicles has been easy, friendly, professional, and cost effective. The 2002 received alot of work to keep it 2002 and a 2010. The service on both vehicles has been easy, friendly, professional, and cost effective. The 2002 received alot of work to keep it in good condition in March, 2010. Brian Baskin was instumental in getting Subaru to replace the catalytic converter at no charge to me in August, 2010. The 2010 has been in for two recalls; however, the appointments were at my convenience and cost me nothing. I can truthly say that it is a pleasure to visit the new facility. I have been treated with with respect and courtesy each occasion. More

I am nearly sixty and have purchased 7-8 cars from different dealers over the years. I have purchased my last three vehicles from this dealer. It is very easy to state that Paul Moak is far and away different dealers over the years. I have purchased my last three vehicles from this dealer. It is very easy to state that Paul Moak is far and away the most exceptional I have dealt with. My most recent experience was 6-8 weeks ago when I purchased a new Subaru Outback for my wife. The salesman, Greg Scales is very professional and easy to deal with. First and foremost he knew the product extremely well and made comparisons very easy. He did EXACTLY what he said he would. Jerry Warfield, the sales manager was helpful and efficient on deal closure day. Absolutely no sales games that I have experienced at so many other places. Both of these men have been with this dealership for over 20 years which says a great deal about the operation. I have had my mother's Honda Civic and my previous Volvos serviced (and purchased) here. The Volvo unit also services Subaru. I have never had a problem. Technical staff have been very helpful in breakdown situations, giving good advice even when this has happen out of state. I think all this is a reflection of family ownership instead of corporate. It is very well run from a customer's point of view. Service prices have been quite reasonable and I have never caught them in any scheme to find additional things to fix. I am sure they have some weak points but I have not come across any yet. More

The 90 mile drive over from Meridian was definately worth the trip! It was our anniversary and we got recommendations and directions for dinner. Everyone was so helpful and friendly. We also got an AMAZING d the trip! It was our anniversary and we got recommendations and directions for dinner. Everyone was so helpful and friendly. We also got an AMAZING deal on the car! I would recommend Paul Moak to any and everyone! Lynn was very knowledgable of the workings of the car and sat down inside and made sure we knew how everything operated before we left. My husband got the sales manager to go through every possible way and figure number after number to get the best possible deal for us and he did without any frustrations. Great customer service! More

Lynn Hancock did an outstanding job managing the purchase of my new Subaru Forester. She was very helpful and attentive during the ordering/purchase process, ensuring all the options I requested were includ of my new Subaru Forester. She was very helpful and attentive during the ordering/purchase process, ensuring all the options I requested were included on the vehicle. She alerted me as soon as my new car arrived and was equally helpful in assisting me complete the purchase transaction, even calling to follow up days after I took possession of the vehicle. I would gladly do business with Paul Moak Subaru again based on this experience. More

When Our Subaru broke down about a 1,000 miles away from California, where we live, I had it towed to Paul Moak Subaru, the only way for myself and the dealership to communicate was by phone. The empathy, u California, where we live, I had it towed to Paul Moak Subaru, the only way for myself and the dealership to communicate was by phone. The empathy, understanding and patience given to myself and family members involved put us at ease and we were able to make the best decision in our situation, This dealership is a fine example of character and awesome customer service, Brian in the service department, you are one of the most courteous people I've come across. We thank you the Stewart family. More

Lynn was very pleasent to work with. She answered all our questions and then told us things we did not know to ask concerning the differences in which car was best suited to our needs. She made it ver our questions and then told us things we did not know to ask concerning the differences in which car was best suited to our needs. She made it very easy to purchase our new car. We would recommend Paul Moak to anyone looking for a new car. More