Paul Moak Honda

I recently purchased a 2011 Honda Pilot from Paul Moak and couldn't have been more pleased with the experience. I had previously purchased a Honda and also enjoyed that experience. Dick Kraft is one of and couldn't have been more pleased with the experience. I had previously purchased a Honda and also enjoyed that experience. Dick Kraft is one of the best salesmen I've ever dealt with. He was genuinely concerned about my comfort-level with understanding the details about the vehicle and the associated costs. I found him easy to negotiate with. He was not pushy or "slick" as many car salesmen often are. I would definately go to him again for a future vehicle purchase. Jonathan Chadic, the finance manager, was also very helpful. I had the pleasure of dealing with him previously when he was a salesmen. In his new role he was very focused on making sure we understood every detail of the transaction. A very nice guy that does his job exceptionally well. Jim Viberg is the primary reason I returned to Paul Moak to purchase my vehicle. Jim is the service manager. Recently, he pulled me out of a very sticky situation with another Honda dealer that didn't properly service my previous Honda and then inappropriately charged me for the work when it should have gone toward my warranty. He even called the regional Honda account executive in California to make sure I got treated fairly. I walked away not owing a dime. Above and beyond customer service. This is my fourth Honda in 15 years. I only buy Hondas and I'll be buying only from Paul Moak in the future. More

I had a wonderful experience at Paul Moak Honda. It Latrail was very knowledgeable and very kind. I didn't feel like he was the "typical" car salesman at all. I would highly recommend Paul Moak Honda Latrail was very knowledgeable and very kind. I didn't feel like he was the "typical" car salesman at all. I would highly recommend Paul Moak Honda. The whole experience was pleasant and everyone we dealt with was wonderful do deal with. More

I found the car I was looking to buy on Autotrader and called Paul Moak to see if it was available. I was lucky enough to get Charlie Waite as my salesman. He was very kind, patient, and professional. He called Paul Moak to see if it was available. I was lucky enough to get Charlie Waite as my salesman. He was very kind, patient, and professional. He was honest about the popularity of that car and offered to call me if it sold before I got there the next day to save me a 90 mile trip. I actually had fun buying my car because all of the people I spoke to were so nice and personable. I even asked Johnny, who was helping with my financing and paperwork, if everybody there was really as nice as they seemed and he assured me that they take pride in their customer service and yes everybody there is nice. The car was as perfect as Charlie promised it was on the phone and we worked together to get my monthly payments where I needed them to be. The appraiser was so nice and gave me a very fair trade in for my 2004 Honda. I have recently dealt with other companies that were trying to give me less than my car was worth according to NADA and KBB, so the Paul Moak trade in offer was right on the money. Over-all the experience was great!They touched up the car and had me ready for my trip home. Like Johnny said, "Buying a car should be a fun and enjoyable experience" and I would have to say mine was just that! I will be buying my next Honda (my family currently has 3 and I personally have had 4 in my lifetime)from Paul Moak Honda! I know I can call them and get honest answers and a fair trade. They advertise that you will get "A Deal, not an Ordeal" and it is the absolute truth! Thanks Charlie and Johnny! I love my beautiful Civic!! More

My salesperson Alex Lewis was great! Jonathan worked with me and found a great interest rate. They walked me through the whole sales and purchase process. I definitely recommend Paul Moak Honda to anyone loo me and found a great interest rate. They walked me through the whole sales and purchase process. I definitely recommend Paul Moak Honda to anyone looking for a Honda. I LOVE MY NEW HONDA!! Suzanne Davis More

Salesman Alex L. was helpful, not pushy. Friendly guy who made my purchase easy. They had a good selection of used Odyssey vans. This was my second time buying a used car at Paul Moak and will check back wit made my purchase easy. They had a good selection of used Odyssey vans. This was my second time buying a used car at Paul Moak and will check back with them next time I need another Honda. good central location. More

Dick Kraft was so helpful in finding the car I wanted. He couldn't have been nicer. I was treated with respect and efficiency in all aspects of my purchase. Not only did I feel I was offered a very reas He couldn't have been nicer. I was treated with respect and efficiency in all aspects of my purchase. Not only did I feel I was offered a very reasonable price, the staff went out of their way to help me find affordable financing. I don't often purchase a car, and in the past I have been rushed into buying more than I had intended. I felt Mr. Kraft wished only to help me find what I wanted to buy. The handing of the finance paperwork was efficient and again, no push to buy extras that I didn't want. When I buy another car, there is no doubt that Paul Moak will be my first choice. And I will tell all my friends they need to try a Honda and to get it at Paul Moak Honda. I agree with another's comment, I can't remember when I have felt so happy with a purchase. I smile and even giggle when I drive my new CRV. Charlene Smith Terry, Mississippi More

What a friendly dealership. When given my specific requests for a vehicle, meaning the options on my Odyssey that I just couldn't do without, Alex went the extra mile to find the perfect van for me. T requests for a vehicle, meaning the options on my Odyssey that I just couldn't do without, Alex went the extra mile to find the perfect van for me. The finance department was very efficient. We don't live in Jackson, so a lot of our information was given over the phone. When we arrived at the lot, it didn't take long for us to sign our names to the paperwork and be on our way. Thank You! More

I have never been treated as well at a dealership as I was when I visited Paul Moak Honda. I had been watching their on-line adds and knew what vehicle I was looking for. The sales person, Dick Kraft, was was when I visited Paul Moak Honda. I had been watching their on-line adds and knew what vehicle I was looking for. The sales person, Dick Kraft, was most helpful, but not pushy or manipulative. He provided thorough information about the vehicle, treated me with utmost respect, and let me take it so that my mechanic could look it over. The used but Honda certified Odyssee van was all that Paul Moak had advertised it to be. The price that we negotiated was the exact price I had in mind when I went into the dealership.I think I was happier when I left that I have ever been after buying a car. Oh yes, the rest of the staff, I think their names were Larry and John,were also cordial. The next time I'm in the market Paul Moak will be the first place I look (after checking out their on-line adds!). I'll also ask for the same salesperson, Dick Kraft. More

I immediately felt comfortable at this dealership. My salesperson Alex Lewis was friendly and available, but not forceful or trying too hard to just sell anything. Alex worked to find the best car he co salesperson Alex Lewis was friendly and available, but not forceful or trying too hard to just sell anything. Alex worked to find the best car he could in my price range. He presented me with several options and kept in contact with me. I did not decide to buy this car overnight! I did my research. For me, this was a big decision and he gave me the space to make what I thought was an informed decision without trying to distract me with bells and whistles. I felt as if he listened to what my needs were and respected that I was on a budget. I got a GREAT deal, but it has all the frills that I needed and wanted. I didn't even expect to buy a new car. I came to look at used cars (which he showed me as well), but I just couldn't beat the price for a new one! I'd been looking at cars for a while. I looked at other dealerships. I looked at cars online. I even looked at rental car sales at Hertz and Enterprise. No disrespect to those places, but Paul Moak was the front runner by far because of the service Alex provided and the price. I was nervous about the car buying process. But, Alex was up front and stuck to his word which made the process go very smoothly. It is possible to get great service at a really good price. More

Don was my sales person. He was awesome! Friendly, not pushy, well informed. I will tell anyone looking for a car, go see Don at Paul Moak Honda. Jonathan helped me get financing. Again, one more awe pushy, well informed. I will tell anyone looking for a car, go see Don at Paul Moak Honda. Jonathan helped me get financing. Again, one more awesome guy. He worked and worked to get me a good rate and great price. Paul Moak Honda is by far, the best dealership I have ever dealt with. More