Paul Miller Toyota of West Caldwell

Looking to purchase a new or used car. I asked before I drove all the way from Westchester county to make sure this was a smoke free car and they told me the car was clean and no one smoked I asked before I drove all the way from Westchester county to make sure this was a smoke free car and they told me the car was clean and no one smoked in it, well guess what it was NOT the car smelled horrible. They new what I was looking. I left and went home only to find out on the internet , they had a new 2018 Highlander that has been sitting on their lot for over 2 1/2 years and never told me about it. I ask what the bottom price was and they told me the msrp was 45k and they would sell me this car that has been sitting of 2 1/2 years for $39,000.00 I said I could buy a 2020 for that price. I guess this dealer likes paying interest on a car just sitting. Yes this car has little miles on it but other cars that are the same model & year 2018 are not going for $39,000.00 . Not happy they could have sold a car that was just collecting dust. More

I was surprised to lease a new car so quickly. I have bought or leased 3 Toyotas from this dealership. The first, under Caldwell Toyota, was awful. The last 2 have been great -- efficient and pol I have bought or leased 3 Toyotas from this dealership. The first, under Caldwell Toyota, was awful. The last 2 have been great -- efficient and polite. More

Internet sales staff worked with me to find the right vehicle to lease and did all the preliminary paperwork so that the deal was quickly and efficiently finalized at the dealership. vehicle to lease and did all the preliminary paperwork so that the deal was quickly and efficiently finalized at the dealership. More

Everyone is friendly and professional. They care about the customers. And they do a great job. Would recommend to friends and family. Good job everyone the customers. And they do a great job. Would recommend to friends and family. Good job everyone More

Very efficient. Performed oil/filter change and minor service to my complete satisfaction and on time. Very efficient service operation.Did not perform any unnecessa Performed oil/filter change and minor service to my complete satisfaction and on time. Very efficient service operation.Did not perform any unnecessary work - definitely a plus! More

Oil Change Oil change the service was good and smooth. Thanks again for the technician who did the oil change on my car. Highly Recommended this service center. Oil change the service was good and smooth. Thanks again for the technician who did the oil change on my car. Highly Recommended this service center. More

Toyota care service Everything was explained to me in detail. During these times of the corona virus I was very pleased that the inside of the car was sanitized and all Everything was explained to me in detail. During these times of the corona virus I was very pleased that the inside of the car was sanitized and all signed documents were done from a distance. More

Service The attitude and response of the personnel to those who come in for service : Outstanding..!! Needing service, it feels comfortable to know that The attitude and response of the personnel to those who come in for service : Outstanding..!! Needing service, it feels comfortable to know that it will provided by your dealership. More

Paul Miller Toyota is always very accommodating, clean, polite and on time. They came to pick up my car, brought it in for service and brought it back the same day. polite and on time. They came to pick up my car, brought it in for service and brought it back the same day. More

Dealer was organized and prepare to take customers Social distance, signs, furniture was re-arrange to provide a piece of mind to the customer Service was properly done. Explanation on how to complete Social distance, signs, furniture was re-arrange to provide a piece of mind to the customer Service was properly done. Explanation on how to complete the forms was clear. Explanation regarding finding after service was performed was acceptable. Good service. Keep it up More