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Paul Miller Porsche

Parsippany, NJ

4.5
491 Reviews

3419 U.S. 46

Parsippany, NJ

07054

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491 Reviews of Paul Miller Porsche

November 23, 2021

Service crew ready at time of appointment, provided excellent, clean loaner, serviced my car well and informed me of everything was done to my car More

by aldea007@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Benewitz
Nov 23, 2021 -

Paul Miller Porsche responded

Thank you for your great review! We love to hear that your service process went smoothly and we appreciate you choosing Paul Miller Porsche. Hope to see you next time!

October 20, 2021

The service department and the general manager gave me a superior service . Everything was explained to me with clarity and the cars issues were resolved More

by evergreenmil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selina Ed, Dawn Werley, Cliff Schlein
Oct 21, 2021 -

Paul Miller Porsche responded

Thanks for these kind words about the Paul Miller Porsche service team! We're so thrilled that you were informed about the service done to your vehicle.

October 14, 2021

Bravo Paul Miller crew!! This was my first experience with this dealership but won’t be my last. Scott got me in and processed in no time. Tyler completed the repairs in a week less than expected. Car More

by DemoRap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott and Tyler
Oct 14, 2021 -

Paul Miller Porsche responded

Thank you for taking the time to share your wonderful review of Paul Miller Porsche! We are happy to hear we could provide you with quick service and even get your vehicle back earlier than expected! We will give kudos to Tyler and Scott for helping to make it happen. Safe travels!

October 11, 2021

Stay away! I was an existing customer from Paull Miller Land Rover and reached out to order a new Porsche. The salesman Vincent told me originally that they were not charging over MSRP. I told them I had More

by mph0514
Recommend Dealer
No
Employees Worked With
Vincent Russotto
Oct 11, 2021 -

Paul Miller Porsche responded

Hi there. I'm really sorry to hear that you felt misled by our team, and I wish that we could have better served you. I apologize that you felt the price wasn't competitive enough, as we strive to offer fair and competitive pricing. I appreciate you taking the time to leave this feedback, as it will help us improve for next time, and if there's anything else we can do for you, please let us know. Best, Tom Bennewitz - New Car Manager - 973-227-3000

September 23, 2021

Disaster. No interest in the customer. Purchased/leased 4 vehicles in last 8 years. When decided to buy out lease salesman Raj Rajaratnam did not call back or respond and manager covered for his lies and exc More

by evergreenmil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cliff Schlein
Sep 24, 2021 -

Paul Miller Porsche responded

We are deeply grateful for your longtime business and very sorry to hear your recent experience has made you feel otherwise. This is never the outcome we want for our guests. I will share this feedback internally so we can evaluate and improve our practices and communication going forward, but I also invite you to get in touch so I can make this right however possible. I will look for your contact details in the meantime. Thank you, Ed Kopec - General Manager - 973-227-3000

Sep 24, 2021 -

evergreenmil responded

It’s shameful. There are no excuses. I was treated like yesterday’s news because I wasn’t getting into a new vehicle. Instead of being accommodating because of it being the proper business practice in addition to my loyalty as a customer and your own reputation, my experience was the worst experience I have ever had. I don’t understand how this can happen-especially when all of your surveys indicate your stellar reputation. Steve Meyers evergreenmil@hotmail.com

Oct 11, 2021 -

Paul Miller Porsche responded

Steve, again, we apologize sincerely, and we will take steps to ensure that this kind of thing doesn't happen again. Thank you for sharing your contact information, and we will be in touch. Best, Ed Kopec - General Manager - 973-227-3000

Oct 11, 2021 -

evergreenmil responded

Ed I appreciate your recent efforts to correct these issues. It's unfortunate but hopefully both your dealership and present and future customers will benefit from my recent ordeal.

August 03, 2021

Scott Pollock was very friendly and knowledgeable. He explained everything thoroughly with my car issue. Scott kept me fully updated on every step of the service being performed on my car. As he was reco More

by Sean Cordero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Pollock
Aug 03, 2021 -

Paul Miller Porsche responded

Sean, we are thrilled that Scott delivered such communicative, top-notch service! Thank you for choosing Paul Miller Porsche and for taking the time to share a positive review. We hope to work with you for a long time to come!

August 01, 2021

I worked with Mike Rose. He was excellent! Very detail oriented and super nice! I was happy to give him my business and would do so again in the future. More

by Paolincheng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rose, Dawn Werley, Cliff Schlein
Aug 02, 2021 -

Paul Miller Porsche responded

We appreciate you choosing Paul Miller Porsche and will be sure to let Mike know you gave him an outstanding shoutout. It means a lot that our service stood out to you and we hope to see you next time!

July 28, 2021

Excellent service and experience from beginning to end! Mike at the Service department took care of me and my classic car. Happy to have a Classic Dealer not too far away. More

by JPbtceee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 28, 2021 -

Paul Miller Porsche responded

Thank you for giving our dealership such a marvelous rating! We will be sure to let Mike know you appreciated his hard work on your classic vehicle. Feel free to call or stop by if there is anything else we can do for you. - Paul Miller Porsche

July 01, 2021

Tyler is one of the best technicians I have ever dealt with. Transparent and professional. The whole service team, including Scott, Dwight, Chris and Selina are all great. Looking forward to continuing my More

by Fahad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Lindstrom, Dwight, Scott, Selina, Chris
Jul 01, 2021 -

Paul Miller Porsche responded

Thank you for taking the time to share, Fahad! We are thrilled to hear that you had such a successful service experience working with Scott, Dwight, Chris, Tyler, and Selina. Drive safely and we will be sure to pass on the kind words to the Paul Miller Porsche team!

June 23, 2021

I was a very happy Tesla driver since 2014. Right before renewing my third Tesla lease, I decided to stop in to Paul Miller Porsche. Within minutes of meeting Franco, I knew that our working relatio More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Miele
Jun 24, 2021 -

Paul Miller Porsche responded

Congratulations on your Porsche Taycan, Tom! We are delighted to hear that Franco welcomed you into the Paul Miller Porsche dealership and provided an informative and attentive experience - this is what we strive for! We hope you enjoy the new ride and look forward to working with you again next time. Safe travels!

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