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Paul Miller Porsche

Parsippany, NJ

4.5
486 Reviews

3419 U.S. 46

Parsippany, NJ

07054

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486 Reviews of Paul Miller Porsche

September 27, 2022

Excellent service, friendly staff, great overall experience… Highly recommended… Definitely I will be shopping for my next car in the same dealership More

by nadshir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Ziontz Zach Antonacci
Sep 27, 2022 -

Paul Miller Porsche responded

This is so great to hear, Nadshir! Thank you for the fantastic review and for trusting Paul Miller Porsche with your business. Drive safely till we see you next!

September 26, 2022

Service was excellent! They kept me informed throughout the entire process of this service appointment More

by sonjie0465
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Salina - Service Dept
Sep 27, 2022 -

Paul Miller Porsche responded

The Paul Miller Porsche team is elated to hear our service exceeded your five-star expectations! Thanks for sharing with us. See you next time!

August 29, 2022

Porsche Brand Ambassador, Raj @ PM Porsche is my trusted advisor in sales. He has taken care of us over the past 10 years. Customer service is top notch. After this much time, over the years, Raj is literal More

by rvp325
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebron
Aug 30, 2022 -

Paul Miller Porsche responded

Thank you for the great review! We strive to deliver a seamless and straightforward purchase experience, and it means a lot to hear that this has been reflected in your time working with us over the years. We will be sure to pass on the kind words to Raj, Dan, and Ed. Drive safely, and we hope to see you back again at Paul Miller Porsche!

August 20, 2022

Mike was competent, cordial and highly knowledgeable. He is truly a credit to the Paul Miller Porsche dealership with whom I have been doing business for the last 25 years. The dealership genuinely value More

by Judge Armstrong.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales, service and administration are first rate.
Aug 22, 2022 -

Paul Miller Porsche responded

When a customer says "The dealership genuinely values its customers," we know we're doing our job right! We're overjoyed Mike welcomed you back with the professional service you've come to expect at Paul Miller Porsche. Thank you for being a long-time loyal customer!

July 27, 2022

Quick, courteous and professional. Car was taken in as soon as I arrived and was finished on time. More

by stephenporac
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Rowe
Jul 27, 2022 -

Paul Miller Porsche responded

We're delighted we could provide a positive experience here at Paul Miller Porsche! Thank you for your kind feedback. We hope to see you again down the road.

July 06, 2022

Others have also reported similar complaints. They will sell you a car, but trying to service it is a totally different experience. They do not bother answering the phone calls, leave a message a More

by Doc.
Customer Service
Recommend Dealer
No
Employees Worked With
No Answer, Dawn Werley
Jul 06, 2022 -

Paul Miller Porsche responded

I am sorry to read this feedback, and I understand that you're frustrated. We aim for responsive service but it's clear that we've let you down. I regret that we lost your business, but I appreciate the comments, as we'll use them to work on improving. If there is anything else we can do to assist, please let us know. Chris Dodin - Service Manager - 973-227-3000

June 28, 2022

My wife and I recently contacted Paul Miller about purchasing a CPO Cayenne. We worked with Roger Ziontz from start to finish and could not be happier with his level of expertise and professionalism t More

by jbolcar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Ziontz
Jun 28, 2022 -

Paul Miller Porsche responded

Your review is everything we hope to see! We're thrilled Roger delivered exceptional, informative assistance at every step of the purchase process and earned Paul Miller Porsche your confidence. We hope you and your wife enjoy your new-to-you CPO Porsche Cayenne!

June 23, 2022

My first service for my car. Everyone was very friendly and professional. Great set up at the dealership watching service work on your car while you enjoy a great cup Of coffee. More

by Vetman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Salina service advisor
Jun 24, 2022 -

Paul Miller Porsche responded

Your review is everything we hope to see! We're delighted Salina and the rest of the team welcomed you with accommodating, quality service. We're glad you appreciated being able to watch the service take place while you drank a cup of coffee. Paul Miller Porsche is honored to have provided a seamless experience for your car's first service work; thank you for your business!

June 19, 2022

Dwight Senior, service representative, did an outstanding job: professional, knowledgeable and pleasant to deal with. More

by briantzino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Senior
Jun 19, 2022 -

Paul Miller Porsche responded

Dwight and the team are always happy to help you out, Brian! Thanks for choosing Paul Miller Porsche!

June 15, 2022

I have been dealing with sales and service at this dealer for many years and at one time they were the gold standard. I would tell other service centers how great my experience was with Paul Miller. That h More

by karmavery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Pollock
Jun 16, 2022 -

Paul Miller Porsche responded

I am so sorry to hear that your car was dirty upon its return and that the cost of service was much higher than you expected. This is not reflective of the high-quality service we strive for. I will speak with my team immediately to make sure something like this does not happen again. We are disappointed to hear that you've lost your trust in us. If there is anything I can do to earn back your business, please do not hesitate to call me. Thank you, Chris Dodin - Service Manager - 973-227-3000

Jun 16, 2022 -

karmavery responded

Thank you for your response. I had no issue with price, you missed my point. Its about customer expectation and the decline in service quality that is the issue.

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