Patriot Subaru of North Attleboro

Weasels! REDEEMED We purchased a CrossTrek from this dealer in January of 2105 paying a bit of a premium based on their lifetime wartanty, which they still claim as the We purchased a CrossTrek from this dealer in January of 2105 paying a bit of a premium based on their lifetime wartanty, which they still claim as their major point of differentiation. The condition was that we had to use them for all service which we have for 4 years. After just 75k miles we needed new bearings and were denied a claim on the warranty because in 2016 my wife rotated her tires after 6,000 miles instead of 5,000 miles. Patriot’s defense is that it’s not us, it’s the insurance company that were being sticklers. Patriot offered a $250 credit on the next service charge and have now rendered the lifetime warranty useless because of a 1,000 delay in rotating the tires 3 years ago. The dealer left it to the service clerk to deal with. No one from management would return my call. Cowards as well as Weasels!!! Buyer beware!!!! 4/1/19 update: less then 3 hours after posting this review, Cliff the sales manager contacted me. Apparently the message to call me was left with a manager that was out with pneumonia, thus the message to call me back was not followed up on. Patriot has reversed their position and have sent me a reimbursement check (rec'd today 4/1) for the cost of replacing the bearings and have assured me that the warranty is still valid. He was extremely apologetic. I'll take him at his word. Aside from this one instance, their service department has been better pretty good. i'm upgrading this review from a 1 star to a 4. More

Purchased my first Subaru Patriot Subaru was amazing! I drove from Leominster, which is about an 1 hour drive. I was referred by my sister. I was extremely happy I took the Patriot Subaru was amazing! I drove from Leominster, which is about an 1 hour drive. I was referred by my sister. I was extremely happy I took the ride. Pat Kelly assisted me. He was very different from most car salesmen. There was no back and forth with his manager, he was very direct and honest. When I went to pick up my new Subaru Legacy, Mark Perryman assisted me with the finance. I've never seen such outstanding customer service. The entire staff was extremely nice and really went above and beyond to assist me. I would definitely recommend purchasing a vehicle from Patriot Subaru. More

Awesome Our experience with Patriots Subaru is awesome.Pat Kelly is excellent and made our buying process very smooth and hassle free. We higly recommend Patr Our experience with Patriots Subaru is awesome.Pat Kelly is excellent and made our buying process very smooth and hassle free. We higly recommend Patriot Subaru. More

Deceitful Went in to trade my car in response to their current promotion of paying up to $4500 over KBB value. The kept me waiting a very long time only to co Went in to trade my car in response to their current promotion of paying up to $4500 over KBB value. The kept me waiting a very long time only to come back saying we'll give you $3500....BUT then they add a list of subtractions off that number. They will name anything even if your car doesn't need it until they get down to a minimum laughable amount. My offer dwindled down to less than $800.00 They included a deduction of $1500 for body work which was a lie because my car has no damage whatsoever. Besides...they would just ship it to auction anyhow and have nothing to do with it. Bottom line is that they engaged in a deceiptful business practice just to get me and others in there. Not feeling the LOVE after a total waste of time. Left with no love, just an insult. So they're no different from any other car dealer I guess. More

Honesty & Transparency I shopped around a lot before deciding on Patriot. This is the second car they have given me the best price on compared to 3 other Substu dealerships. I shopped around a lot before deciding on Patriot. This is the second car they have given me the best price on compared to 3 other Substu dealerships. From the start they gave me numbers, even over text before I went into the dealer since it was 45minures away which helped me compare without losing time. They gave me a deal so far above the competitors it wasn’t worth going back to see if they could beat it. Genuinely friendly and I didn’t leave feeling insulted, belittled or cheated which is how the other places felt to me. One place I had the sales person laugh at the number I wanted and didn’t even offer his business card, yet after we left I got 3 calls from their finance office asking me to come back. Bad method. Patriot was miles ahead in professionalism. Will be sending all my family & friends here for their subaru needs. Caitlyn & Pat in sales responded to me immediately anyway and time, Shaun in finance kept the numbers where I needed and Christine & Mark came to meet me personally while I waited (the Sales Manager & General Manager of the Dealership) And best of all I love my car. More