Patrick Volvo

I went to Patrick Volvo and bought a 2007 XC90 V8 with 37xxx miles on the clock. It was out of warranty by its in-service date. When I bought the car the sales person "tola" told me they recently di 37xxx miles on the clock. It was out of warranty by its in-service date. When I bought the car the sales person "tola" told me they recently did the 37,500 mile service which according to their own records is un-true I found out today. I should have been worried because when I saw the car for the first time the "service soon"- message indicator came on, I was told by my sales person "tola" "I will send it to service, they just forgot to turn the service soon light off" after the mechanics did the service. 1-Emissions Evap Pump 30 to 50 miles and 3 days after purchase--- the check engine light illuminates, I thought to myself this can’t be happening. Took it to service (5 days after purchase) and they told me the Emissions Evap Pump has failed according to the computer. - First service told me you will have to pay 600 dollars for your car that you have had for 5 days, - I said no way am I paying 600 dollars, then the service people got the manager(Justin I think) who told me-You should have bought a GM warranty, I did not want a “GM” warranty on a VOLVO!!! The Volvo xc90 not a GM car(no offense GM). Then the manager told me he will charge me 300 for the pump, I again told him no way!!!! I was really upset they made no effort to fix the pump free-of-charge seeing as I had the car 5 days and 30-50 miles. -----If I had the car for a month I could understand them not wanting to fix it. - BUT 5 DAYS? I told him Im not paying one cent for the new pump, for a car I have had 5 days total and 30-50 miles. As it stands the car will need this fixed to pass emissions. !!!!!!!!!! BUT WAIT THERES MORE !!!!!!!! 2-Headlights corroded [A safety issue] The headlights are a mess (they are hazed and corroded so bad they are like sand paper kinda odd for a 2007 model year with 37k mi ) Patrick Volvo was very sneaky about presenting the car to me they pulled the car forward so far over the curb stop, the space between the front of the XC90 and the bushes was less then half a foot( so unless I wanted to stand in Patrick Volvo's bushes, I would not have been able to see the headlights). Then "tola" the sales person, flung open the door and said “Get in”……..I had two small children waiting for me at home so I was not overly fussy looking at the car in detail, -------Besides I saw the pictures of the car online VIA cars and Patrickvolvo com none of the pictures showed these hazed nasty headlights. !!!!!!!!Its more then just ugly looking headlights as the light coming from them at night seems dim-[An obvious safety flaw, from representatives(PatrickVolvo) from a car company that claims to be Volvo the "ultimate Safety Machine ]. -----------------I asked the manager about the headlights and the manager told me don't worry about it, its fine, we have a guy who can buff them out, --but the "guy who can buff the headlights out" came over and looked and told me he cant buff them out, he said he recommends replacement. I said even if the XC90’s headlights do corrode the car is a 2007 with 37k mi on it..... Its not old.... 3-Fuel filler door hinge The fuel filler door hinge is also broken which I would have no way of knowing until I put gas in the car.-I did not open the fuel door until after I paid for the car. When I put gas in it. End of story is nothing is fixed I owe the bank just shy of 30k , my car wont pass emissions , my headlights are corroded, my gas tank door wont lock so it flops around waiting to be snapped off. PLEASE THINK LONG AND HARD ABOUT BUYING ANY CAR FROM THE PATRICK VOLVO/PATRICK AUTO GROUP.....You will be screwed….You will buy a new to you car with low miles and the car will need new a(n) Emissions Evap Pump ,Headlights corroded-replacement,an Fuel filler door hinge, to be fixed with-in 5 days of ownership. Emissions Evap Pump ===============================600 New headlights====================================1000 Fuel filler door hinge==================================80 ______________________________________________________ With-in 5 days of preowned car/new to me ownership cost 1680 If this is how they stand behind a car they sold 5 days ago, for our families sedan I will look elsewhere. Its a shame because Patrick Volvo is a VOLVO dealership which sells new ones and they don't care about their pre-owned customers or the brand "VOLVO" this tarnishes Volvo's name in my eyes. Its not Volvo's fault but Volvo licenses """PATRICK VOLVO"""" to use the brand name. More

Friendly service and going the extra mile to get my navigation problem fixed. Also like the fact that a ride was offered to my work navigation problem fixed. Also like the fact that a ride was offered to my work More

Friendly atmosphere. Well organized and explained every step of the buying process, and the vehicle purchased. The follow up after purchase was good customer service. Returned for purchased work, and a loa step of the buying process, and the vehicle purchased. The follow up after purchase was good customer service. Returned for purchased work, and a loaner was not a problem. More

This was an exceptional customer experience. My journey within the dealership was conversational and even fun.. not a term usually associated with a car purchase. It represented the difference between buy within the dealership was conversational and even fun.. not a term usually associated with a car purchase. It represented the difference between buying a pc at a Best Buy and buying a MAC at an Apple Store. I felt respected and appreciated despite the fact that I was not buying the most expensive model available. I am very happy with the product and the followup from Tola. In a word, a professional and civilized experience overall. More

My wife and I had a very seamless car buying experience. I have purchased several vehicles from several different dealerships throughout the years and this was one of the best. I have purchased several vehicles from several different dealerships throughout the years and this was one of the best. More

Jan met me with a loaner car, picked up my car and called me right away to let me know when my car would be ready. I asked about the remote on the keychain, and he said he'd take a look at that too. He had me right away to let me know when my car would be ready. I asked about the remote on the keychain, and he said he'd take a look at that too. He had the battery replaced at no charge. My car came back quickly, all washed on the inside and out. Total convenience and the best customer service for people with busy lives! More

The service team is always nice and they were able to give us us loaner vehicle which was so convenient, always happy with the service. The price of scheduled maintenance seems higher than Honda. give us us loaner vehicle which was so convenient, always happy with the service. The price of scheduled maintenance seems higher than Honda. More

Got the Volvo I wanted. Got a free European vacation. Greeted promptly, courteously and professionally when I arrived. When Diane told me I could pick up the car in Sweden, all expenses paid (except for Greeted promptly, courteously and professionally when I arrived. When Diane told me I could pick up the car in Sweden, all expenses paid (except for an extended stay), and then have it shipped back to the US for free, and still get factory pricing, I was excited, and we signed up. I was just a bit disappointed that there was NO negotiation possible on some of the options I wanted (the T6 upgrade was high on my list), but it's going to be my wife's car, and we got everything she wanted on it! Diane knows her product, and was able to guide us to the correct car for our purposes, no problem, and she followed up when asked, but knew when to step back. She's a credit to Patrick Volvo. MIke was helpful with the Swedish delivery questions, and the Service writers were able to answer some technical questions for me about brakes and the AWD system. More

Experience was great. They were able to get the ABS Antiskid working again with no problem. I am very happy with the dealership thus far in my experience. Antiskid working again with no problem. I am very happy with the dealership thus far in my experience. More

We had a problem for the second time where the battery was dead after we left the car in the garage for an extended period. The first time this happen we took the car to the dealer where purchased they de was dead after we left the car in the garage for an extended period. The first time this happen we took the car to the dealer where purchased they determined the battery had dead cell and replaced the battery. Pete and Jamie asked more questions regarding the problem and after investigation determined something was draining the battery between driving. They found it and it appears to be the sirus radio. Also, we had a problem with a rattling noise in the tail pipe at about 20 mile per hour. The dealer we purchased the vehicle could not solve the problem or even suggest the cause. Pete's investigate revealed the problem is with the tires. They were cupping badly and had uneven wear causing vibration at slow speed and wheel noise at higher speed. Need to purchase new tires. Pete and Jamie took the extra time to go over the car to find the solution and provided sound recommendations. Great Tech guys to have!! More