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Patrick BMW
Schaumburg, IL
415 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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415 Reviews of Patrick BMW
January 11, 2019
750i STOLEN FROM SERVICE BUT CUSTOMER RELATIONS WAS WORSE!!! MY 750i WAS STOLEN FROM SERVICE WITH MY KEY AND THEIR ANSWER WAS SPEAK TO THEIR LAWYER?? I would definitely steer very clear of this dealership. My ca MY 750i WAS STOLEN FROM SERVICE WITH MY KEY AND THEIR ANSWER WAS SPEAK TO THEIR LAWYER?? I would definitely steer very clear of this dealership. My car was taken in to replace a flat tire. I received a call two days later to notify me they LOST my car?!?! They had to file a police report and the car was recovered 2 days later in Chicago. I UNDERSTAND THINGS HAPPEN BUT THE KEY WAS MISSING FROM PATRICK. I also understand that theft happens but its unacceptable when its from a dealers service center; here is why I rate Patrick negatively. The way this situation has been handled is deplorable. I still have not put eyes on my vehicle since December 26th 2018, I have been called and offered some tires and alignment, without even seeing the vehicle, when I refused to accept anything before a comprehensive inspection was completed, they put me on ignore and started the voicemail game, I finally was told to call their lawyer......yup this is real. Do you want to trust your six figure investment with people like this? If this is service, is sales lacking integrity? The top makes the decisions and so far they have decided to ignore loosing a $100,000 automobile and show little if no remorse about their role in the situation. More
by radioairtim1
Employees Worked With
Andrew Malone and many others
December 22, 2018
Smooth Sales Transaction, with the purchase of a Used BMW Great Customer Experience ! Terry Shoemaker in Sales is the best, very professional and Knowledgeable. Purchased my 3rd BMW with Terry. Always accommo Great Customer Experience ! Terry Shoemaker in Sales is the best, very professional and Knowledgeable. Purchased my 3rd BMW with Terry. Always accommodating and courteous. Keep up the good work More
by John
Employees Worked With
Ferik Shuaipi
December 21, 2018
X5M service Great customer service! Josh in service is the BEST very professional and knowledgeable. I Highly recommend Patrick BMW for all you vehicle repair ne Great customer service! Josh in service is the BEST very professional and knowledgeable. I Highly recommend Patrick BMW for all you vehicle repair needs.Thanks again Josh. More
by noname69
Employees Worked With
JOSH
December 21, 2018
Great experience for my first lease This was my first lease, so when i came in, Vince took extra time to explain everything in details which was crucial for me as i was hesitant to get a This was my first lease, so when i came in, Vince took extra time to explain everything in details which was crucial for me as i was hesitant to get a lease before. Donna from financial services was also really pleasant, helpful and knowledgeable so the whole process didn't take long. The highlight was definetely my vehicle orientation - Elmir was very detailed and helpful; he showed me and explained everything about my new vehicle, all the tricks and shortcuts, technology features, etc - he is a living bmw encyclopedia!!! Based on the experience i had, i am looking forward to a long-lasting relationship More
by West loop
Employees Worked With
Vincent, Donna, Elmir
December 18, 2018
X3 Purchase I purchased an X3 from Angelo. This was my third car that I bought from Angelo and he is always accommodating, courteous, and conscience. Love the car I purchased an X3 from Angelo. This was my third car that I bought from Angelo and he is always accommodating, courteous, and conscience. Love the car, too bad its my wife's. More
by Ron
Employees Worked With
Angelo Traumatu
December 07, 2018
New car purchase Patrick BMW is a great dealership. The entire staff is friendly and treats you like family. Angelo Tramuta is a fantastic person. Anyone looking fo Patrick BMW is a great dealership. The entire staff is friendly and treats you like family. Angelo Tramuta is a fantastic person. Anyone looking for a car should call him More
by Tracy0829
Employees Worked With
Angelo Tramuta
December 06, 2018
Terry Shoemaker at Patrick BMW I recently purchased a 2019 X5 from Terry Shoemaker at Patrick BMW. He was professional, polite, trustworthy, listened and offered a great price. Th I recently purchased a 2019 X5 from Terry Shoemaker at Patrick BMW. He was professional, polite, trustworthy, listened and offered a great price. The entire process was smooth and the genius, Stephanie, was very helpful as this vehicle has a lot of new technology. Overall, Patrick BMW's staff did a great job! More
by Steve123
Employees Worked With
Stephanie, Keith Svec
November 04, 2018
New Vehicle Purchase Working with Terry Shoemaker made for pleasurable experience. He will do his best and spend the necessary time to meet your needs. He is well acquai Working with Terry Shoemaker made for pleasurable experience. He will do his best and spend the necessary time to meet your needs. He is well acquainted with the product line and will offer suggestions without a hard-sell approach. Terry exhibits the professional approach one would expect at Patrick BMW, but he also takes a personal interest in clients. More
by JW (Muddy)
Employees Worked With
Stephanie, Dan
October 25, 2018
Angelo Tramuta and Patrick BMW Staff are Awesome! Thank you Angelo and BMW Staff for once again exceeding my expectations! I appreciate you working with me to always find exactly what I want and am c Thank you Angelo and BMW Staff for once again exceeding my expectations! I appreciate you working with me to always find exactly what I want and am comfortable with! I'm a customer for life. More
by Shelly91
Employees Worked With
Angelo Tramuta, Dan, Basil, Almir
October 22, 2018
Avoid at all cost! I would not recommend buying a vehicle at this dealership. I spoke with a sales associate (Michael Urbano ) for over 3-4 months regarding a 2018 M2. I would not recommend buying a vehicle at this dealership. I spoke with a sales associate (Michael Urbano ) for over 3-4 months regarding a 2018 M2. Once we finally agreed to the terms of the sale, I placed a $1000 deposit for the car. I would have closed same day but had personal commitments and could not close until the weekend. I returned during the weekend with my down payment and ready to close, or so I thought. Mike explained to me that they had made an "honest mistake" and could no longer honor the price we agreed upon. I asked what had changed? He said they had applied a rebate to the car for which it was not eligible, making the car $3000 more than agreed upon. They said they would be willing to meet me half way since it was there error and wanted me to pay $1500 more than what was agreed upon. I declined the purchase and would never buy a car from Patrick BMW. After reading all the one star reviews I understand now that I am not the first or last person this will happen to. I am heartbroken that my dream of owning an M car must wait but maybe destiny has something nicer planned. P.S They just dropped the price of the car to now a 1k above what I was asking for confirming they were being dishonest. More
by yh2018
Employees Worked With
Michael urbano
