Patrick BMW

Terrible Service: The service manager, Tom, had my car 2 Terrible Service: The service manager, Tom, had my car 2 or 3 times. We have a Star Marked SAAB. We complained about that the engine light coming o Terrible Service: The service manager, Tom, had my car 2 or 3 times. We have a Star Marked SAAB. We complained about that the engine light coming on constantly shortly after buying it and shaking while driving. He and his service staff could not figure it out. They thought the problem was our rim/tire. They charged us for a new tire and rim. We got it back and the light came on again within hours, and the shaking continued miserably. I called to complain and he said to bring it back - AGAIN! I told him that I would bring it to Motorwerks and let him know if they could figure it out. The same day the car was dropped off at Motorwerks they immediately identified that the problem with the car was that the throttle assembly needed to be replaced. In addition they found problems with the electrical and starter. The engine light no longer illuminates and the shaking is gone. THANKS MOTORWERKS!!! Furthermore, Mondo and the service crew at Motorwerks get straight 5's. Mondo is the friendliest and accomodating service manager I have ever dealt with. I also have a Mercedes, which I service at the MB dealership that I got it at. The service there is excellent as well. However I'd still give Mondo top honors. After my experience with Tom and Patrick BMW, I have to give them a huge thumbs down for their very shabby handling of my car. My wife was pulling her hair out!!! I would not recommend them. For this reason, "I" would never purchase a car from them. More

I had a terrible sales experience and reported it to the BBB and posted on my3cents and badbusinessbureau.com. They never once returned my calls or written requests. Now they have served me with a request BBB and posted on my3cents and badbusinessbureau.com. They never once returned my calls or written requests. Now they have served me with a request for a Temporary Restraining Order claiming that I am defaming them. You decide whether or not you want to buy from this dealer. More

Bought my 1999 540iT pre-owned, good sales experience. Service staff very friendly and informative. Never a bad experience, even when solving problems has been challenging. Work nearby, so easy to drop Service staff very friendly and informative. Never a bad experience, even when solving problems has been challenging. Work nearby, so easy to drop off and have them take me to/from work. Usually done same day w/o appt. Wd recommend. More

Bought my z4 here. Very arrogant staff. Should have walked out, as even the receptionist was too busy flirting with a mechanic, then got annoyed when I asked her to call a salesperson over. Sale went s walked out, as even the receptionist was too busy flirting with a mechanic, then got annoyed when I asked her to call a salesperson over. Sale went somewhat ok, but I have bought dozens of cars over the years and am smart enought about the process. Took them forever to give me a finance rate and price, just kept coming back with payment number over and over. xxxx, should have walked out. 2 months later came back as the top was making noice, they told me it was a 3 week wait for a loaner, I thought the guy was kidding. Turns out they have only a few cars available and if it's a break down situtaion, then will get you one or into a rental. Second time I came in for another noice, they offered to drive me to work and pick me up later. The later was me waiting outside of work for 30 min, as the guy was picking up 3 other dumb customers. Take my advise and buy and service elsewhere. Field's is the other one close to my house and while they are no picnic, at least better than these guys More

Joel Beekil is a dream-come-true when it comes to the car salesman. Best no-haggle price, follow-up, and customer service. I bought my second BMW from him, and both times no other dealership could beat the salesman. Best no-haggle price, follow-up, and customer service. I bought my second BMW from him, and both times no other dealership could beat the price and/or service. That said, not every Patrick salesman is like that, so I think each individual dealership experience is heavily weighted on tbe main person that a customer is dealing with. More

Andy is a great svc writer, he knows my bimmer (1992 735i,175k mi)<br>Patient with demanding customers. Rick is the only person that I allow to work on my car, he is a beast. Fast, accurate, honest. 735i,175k mi)<br>Patient with demanding customers. Rick is the only person that I allow to work on my car, he is a beast. Fast, accurate, honest.<br>Can you believe it? HONEST!<br><br>I live one mile from MotorWerks and I drive 10 miles to Patrick. Motorwerks sucks. It is a production shop dependent on high volume turnover due to the extreme overhead of facility.<br><br>Never had a good experience from Motorwerks. More

This dealership is one of the worst in the area. The service is terrible, the service dept. employees won't even look at you unless you get in there face and demand service, and even then, they'll do th service is terrible, the service dept. employees won't even look at you unless you get in there face and demand service, and even then, they'll do there job half as good as they should. My dealership refused to alter my options on the car, such as have my lights flash when the car is unlocked/locked. They explained to me this could only be done on vehicles with an OEM alarm. I explained to them how it was done and a numerous amount of cars that belong to people I know, and they DO NOT have an alarm. On top of that, they look at me like they are buying a car from me, and I have to treat them with top-nouch respect, which I may add, I do from the beginning, until they become snotty acting like they don't need my business. Defenitly would NOT recommend Patrick BMW until it gets a new line of staff. More