Patrick BMW

We were shopping for a used 2010 BMW and liked couple of cars. We narrowed down to two dealerships one of the being the Patrick BMW dealership on 700 East Golf Road, Schaumburg, IL 60173 On Saturday Jun cars. We narrowed down to two dealerships one of the being the Patrick BMW dealership on 700 East Golf Road, Schaumburg, IL 60173 On Saturday June 12, 2010 we went to the first dealership and almost finalized the deal. I called the Patrick BMW dealership and talked to the sales person Luca Lacovella to see if he could beat the price since they had cars with similar features and mileage, This sales person, Luca Lacovella immediately said that he could beat the price by almost $2000. So we left the deal there and drove for an hour to reach Patrick BMW. The sales person Luca Lacovella showed some cars on the screen and we selected the one we liked to test drive. On his computer screen it showed that the car had around 7900 miles but while we were test driving I noticed that the car had 11000+ miles. That’s almost 40% higher miles when compared to what was shown on the screen! Outright lies! If you are not careful you will be tricked for sure! When asked the price he said that he would stick to the price that he quoted on the phone and maybe lower a little for the extra miles on the car. When we sat down to finish the deal, guess what, he increased the price by more than $2600 and said that he cannot go any lower. When I asked another senior sales person about the miles, he replied that the systems might not have been updated. Yeah right! These people think that they can just fool customers. when I asked him, Luca Lacovella , why would he lie so outrageously and wasted our time if he could not go lower, he got extremely rude and THREATEND to call the Police. His exact words, 'I will call the police if you are going to talk to me like that. This is my house, you are in my house!" Is this is the way to treat a customer who wants to give you business of $40,000? And that too in today's economy? This is the most humiliating experience I have ever had in my life. I never used any foul language when I confronted about his lies and that was his response. I talked to his boss but the response was cold and eyewash (namesake) sorry. They don’t care about customers, no matter who you are and don’t value your money or business. I would never do business with Patrick BMW again and I strongly advise you not to. The only things you can expect from this dealership are THREATS, LIES, DISRESPECT, HUMILATION, RUDE MANNERS, YELLING and INSULTS. When we have such great customer service even for an item that is less than $5, is this the kind of service you expect when you are willing to spend thousands of your hard-earned dollars? Don’t waste your time, you are better off taking your money and business elsewhere. It is a shame that these guys are dealers for luxury cars and yet don’t have an ounce of courtesy or common sense toward potential customers. I regret to having chose to do business with Patrick BMW. I have complained to BBB and also to BW North America about the conduct and the threats so that no else go through the humiliation and insult. You need not take my word, please look at the reviews from other people as well. More

Just took my M3 in for service (oil service and inspection 2). Service was great! Quick and friendly. My sales person saw me in the waiting room, which is really nice, and came out to say hello inspection 2). Service was great! Quick and friendly. My sales person saw me in the waiting room, which is really nice, and came out to say hello to me. Everything was great! Patrick is a great dealership and I will keep going back. More

I went in to the dealership looking to lease a new car. I was reluctant to lease at first as I typically buy to own my car. My sales person spent a lot of time explaining the benefits of leasing vs. buying t was reluctant to lease at first as I typically buy to own my car. My sales person spent a lot of time explaining the benefits of leasing vs. buying to the point that I felt very comfortable. He also worked hard to find the exact car fit to my specifications. At no point did I feel pressured or "annoyed". The entire experience for me was wonderful. My sales person was pleasant and informative, the sales manager was accomodating and the man who worked in finance was speedy. As long as I am buying BMW's, I will be patronizing Patrick BMW in Schaumburg. More

I was hesitant to visit Patrick BMW when I had decided to look for a Certified used BMW M3 because of the feedback on this site. I started at a couple other dealers and wound up stoping by Patrick BMW. I c look for a Certified used BMW M3 because of the feedback on this site. I started at a couple other dealers and wound up stoping by Patrick BMW. I couldn't have had a better experience. I was greeted by a friendly receptionist and when I picked out a silver 2007 M3 coupe, the salesman was very well informed about the car. The Sales Manager came in to introduce himself and thank me for my business. I really felt that they valued having me as a customer. Better feeling than what I had at the other BMW dealers! Couldn't be more pleased with my purchase experience. More

I am a very patient person. But these people made me overwhelmed by their rude, lying, mocking, ignoring attitude and terrible work skills. especially, Mark, Unfourtunately, almost everytime I go to the overwhelmed by their rude, lying, mocking, ignoring attitude and terrible work skills. especially, Mark, Unfourtunately, almost everytime I go to the service department, he was in charge of my car. and everytime, he ruined my day. and the manager, Dean, he is the same. the guys working in the service department are all well-trained thieves. We also have a Lexus, I highly recommand Lexus. Their service is very customer-centered and the quality of their vehicles is wonderful. Some of my friends have a Lexus, they are very satisfied with their cars. No matter how old your Lexus is, they always treat you and your car very respectfully. if you already bought your car from PATRICK BMW IN SCHAUMBURG, now you need to practice screaming. You will soon realize how hard it is to keep yourself nice and gentle in front of these cons. More

I came in for an oil change. Discovered that I also needed a break job. Which was fine. They gave me a great loaner, called me when the work was complete and I picked up the car that same day. However, needed a break job. Which was fine. They gave me a great loaner, called me when the work was complete and I picked up the car that same day. However, on my way home my car started making HORRIBLE metal screeching sounds. I called the BMW and got a RUDE response from the receptionist saying there is nothing she can do and if I wanted to, I can just leave my car where it is and have it towed the next day. Mind you, it was -12 degrees outside and what was I supposed to do, WALK HOME???? So I continued driving, hoping my wheels don't fall off. The following morning, I called the service again, asking if I can bring my car in to have it looked at. I got a rude receptionist ONCE MORE, saying there are no openings for an appointment. I stated that my car was just serviced a day earlier and something was done wrong, so wouldn't my case be an exception. She had nothing to offer me for help. Unfortunately I had jury duty that day that I couldn't miss so I was unable to come and spend the entire day waiting to be seen. So I drove - once more, in a broken car - hoping nothing bad would happen. At lunch time, I called the service again and had a receptionist tell me that she cant help me, that the service manager is not available, that there are no cars to loan me while mine is looked at and added that "what did I expect her to do, run around the dealership looking for someone?" - as were her exact words!!!! FINALLY, after screaming and stating that if something bad was in fact to happen to me while driving an impaired vehicle, who was I to sue, she got a manager to call me. I was able to come see him at 3pm and found out that the backing plate was damaged and connected wrong and therefore was scratching the rotor. It took 10 minutes to fix it - but 2 days for me to get the job done - not to mention the worry I went thru. I drive a BMW, which is supposed to be the "ultimate driving machine" - and yet, apparently there are xxxxxxx performing basic service jobs on these "ultimate driving machines". I will NEVER take my car to Patrick for service again! THE ONLY good person through this whole mess was Kristin, the service coordinator. She was the only one who managed to get a manager to call me back and was very apologetic for my bad experience. More

These guys are the worst. High pressure sales techniques and rude when you push back. The sales manager, Tim Gadomski, is a low brow jerk who should be selling brushes door to door rather than $70k cars. and rude when you push back. The sales manager, Tim Gadomski, is a low brow jerk who should be selling brushes door to door rather than $70k cars. More

I have had an excellent buying experience at Patrick BMW. I have purchased three new BMWs from them throughout the year, and I have nothing but compliments for their skilled sales team. Every single time, I I have purchased three new BMWs from them throughout the year, and I have nothing but compliments for their skilled sales team. Every single time, I have been offered an excellent price which beats all the other dealers that I have gotten quotes from. More

Had great experience, took care of all my problems. Like the friend type of atmosphere. Will keep going there from now on. the friend type of atmosphere. Will keep going there from now on. More