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Patrick BMW
Schaumburg, IL
415 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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415 Reviews of Patrick BMW
November 21, 2014
One of the smoothest and low stress car purchases I've made Greg Larsen was professional and courteous. He had everything ready to go for me, from the new vehicle to the paperwork for my trade. I got a pretty Greg Larsen was professional and courteous. He had everything ready to go for me, from the new vehicle to the paperwork for my trade. I got a pretty good deal and a really nice 2014 328i xDrive. Greg also took the time to show me all the nuances of the car so that I could easily configure it the way I wanted without having to read pages and pages from the owner manual. I'd recommend Greg and Patrick BMW to anyone. More
by jpmccarth56
Employees Worked With
Greg Larsen
November 03, 2014
The worst experience of my life. Starting with the misleading information about the lease and interest rates, to the horrible customer service, our entire experience at Patrick BMW wa Starting with the misleading information about the lease and interest rates, to the horrible customer service, our entire experience at Patrick BMW was ridiculously bad. We should have know better - here is why: Being new to Illinois, we asked about interest rates and taxes, and were misled into a lease, which actually costs more than it would have to finance the car through the bank. When we tried to discuss other options, we were flatly told, “You can’t." The car - which had 7000 miles on it (“used" by any other name) - was sold as “new” because it had never been titled. This “new” car showed a good deal of use, starting with a mangled wheel, and a cracked/broken rear light, which we had to discover for ourselves, as opposed to the dealership doing the necessary due diligence. When we brought the car in to have the windows tinted and to get the damage fixed, we were told they would call us when the car was ready. This was not to be. Rather, we had to call to find out when the car would be ready, and then we were never given confirmation that the car was actually ready. Upon deciding to pick up the car the next day (still not know if the car was ready or not), the Customer Service personnel told us that we had not received a call because they were, “really busy.” When we picked up the car, it was not washed or vacuumed as we had been told it would be. In fact, it was dirtier. And the people who had been working in our car left one of their tools in the backseat. To say that this was a bad experience would be downplaying it. The only saving grace of this experience is the fact that I can use ANY dealership in the U.S. for the maintenance of the car, which is one benefit I intend to use in order to avoid the insult that Patrick BMW calls “Customer Service." More
by lmv
Employees Worked With
sales
October 17, 2014
helping my daughter buy her first new car After visiting three other so called high end dealerships we visited patricks.we meet a sale man named keith who let us drive several cars directed hi After visiting three other so called high end dealerships we visited patricks.we meet a sale man named keith who let us drive several cars directed his questions about usage and storage to my daughter and generally made us feel comfortable not pressured. Not once did he try the old closing lines or tell us he needed a sale or bring in his manager. It was refreshing! I will shop there again. More
by win.kaczmarek
Employees Worked With
Keith svec
October 15, 2014
Excellent Customer Service My husband and I had been looking at the X3 for a while, we did our basic search online and finally decided to go to Patrick BMW in Schaumburg. Vince My husband and I had been looking at the X3 for a while, we did our basic search online and finally decided to go to Patrick BMW in Schaumburg. Vincent Valente helped us find the perfect car for us, we told him what we were looking for and within two weeks we were driving our new car. Vince was great, very resourceful, knowledgeable, friendly and not pushy at all. 5 star customer service. More
by Juanita Martin
Employees Worked With
Vincent Valente
August 01, 2014
Probably the BEST car dealer in Chicagoland I've been taking my 528XI to Patrick BMW for 4 years now. I tried 4 other BMW dealers before trying Patrick BMW. From first visit to now Patrick BMW I've been taking my 528XI to Patrick BMW for 4 years now. I tried 4 other BMW dealers before trying Patrick BMW. From first visit to now Patrick BMW provide consistent courtesy and professionalism. Their service team always greet when you pull in. Adam and Matt, two guys I dealt with always explains in details on service they will perform. Always take time to answer my questions and provide additional insight. It was time to trade in my 528XI, so I met Keith who took time to help me find the right car for me. Keith really knew what I wanted and never pressured me to take something else that was readily available. Few months later, Keith found the perfect 2014 X5 with all options I've been looking for. Considering demand of the new X5, I'm sure this wasn't easy since I did not want to order without seeing/driving the car I intent to buy. Keith was able to obtain a great deal and I am absolutely happy with my new X5. Keith's patience, professionalism and taking time to really understand what I wanted really stood out. After meeting Tim, Sales Manager, I can see how Patrick BMW focus on customer comfort and satisfaction over pushing numbers. Entire process to complete paperwork was smooth and without any pressure. I will continue to get my BMW serviced as well as my future BMW at Patrick BMW. More
by curtischong
Employees Worked With
Keith, Tim, Adam, Matt
July 15, 2014
2014 328d Best experience of buying new car! Alan Murad help me find the car i really want to,also he get me a very nice price.. Best experience of buying new car! Alan Murad help me find the car i really want to,also he get me a very nice price.. More
by igorkoua
Employees Worked With
Alan Murad
June 30, 2014
Awful customer service I had to deal with the most incompetent, awful, lack of communication skills, type pf employees. I called service to schedule a appointment of what sh I had to deal with the most incompetent, awful, lack of communication skills, type pf employees. I called service to schedule a appointment of what should have been a great,easy flowing conversation it turned to the worst. I couldn't understand the woman who picked up my call unforgettably her accent was really thick I couldn't make up of what she was saying, her communicating skill weren't to her best knowledge for what it seem she couldn't make up her mind about pricing. Forget about the ultimate BMW experience, she was awfully rude, quick to hang up, her answers were unacceptable. More
by Alex205
Employees Worked With
Service coordinator
May 26, 2014
LOVE MY NEW X5 !!!! Went to several dealers only to find out the new X5 was in such high demand it had to be ordered. Gary made the process easy, exciting, fast and perf Went to several dealers only to find out the new X5 was in such high demand it had to be ordered. Gary made the process easy, exciting, fast and perfect!!! My car was delivered on schedule as promised and exactly as I ordered. Gary went above and beyond to contact me weekly regarding the status of my car. He has continued to check in to see if I am happy and in need of any further assistance. BMW's are very competitively priced right now and Chris made us feel that we got a great value. I would absolutely recommend Gary and Patrick BMW. More
by LisaX5
Employees Worked With
Gary Davis in sales & Chris in mgmnt
May 05, 2014
New car purchase experience I was in the market for a certified car and had some particular needs on model, color and options. The one I saw and hoped to get was snapped up befor I was in the market for a certified car and had some particular needs on model, color and options. The one I saw and hoped to get was snapped up before I could get it. Vince and his manager were able to work with me to get a comparable one in the ball park of what I was looking at. The transaction was seamless and there has been consistent follow up since. In a commoditized market service makes a difference. The fact that there is red glove service where they leave a loaner in your driveway and pick up your car makes it even easier. This is our third purchase in a year via the Patrick dealership across several brands. More
by Dazza31
Employees Worked With
Vince Valente
April 23, 2014
Epitome of Outstanding From my initial contact with sales manager Chris Lima through the sales process with Keith Svec, my experience was outstanding. There was never any pr From my initial contact with sales manager Chris Lima through the sales process with Keith Svec, my experience was outstanding. There was never any pressure applied to see a model outside the specification I wanted,it was a collaboration of my desires and their inventory.When the options were narrowed down , both men took the time again to graciously explain the features to my wife at a later time as the final decision was made on the final 2 considerations. I was not sold a car, I facilitated in joining an organization of excellence. GB More
by balasdds
Employees Worked With
Chris Lima & Keith Svec
