Patrick BMW

Best Dealership Around I just leased my 2nd car from Patrick BMW. Our first experience was exceptional and this visit wasn't any different. Everyone was very friendly and ea I just leased my 2nd car from Patrick BMW. Our first experience was exceptional and this visit wasn't any different. Everyone was very friendly and easy to work with. Brian Parker, my sales person, was a true professional. He listened to what I wanted and put me in the perfect car. I will absolutely be back in future. This was the most positive experience I have ever had at a car dealership. I already have and will continue to recommend Patrick BMW to anyone looking for a new car. Great job to everyone at Patrick BMW and keep it up! More

EXCELLENT SALES EXPERIENCE This is my 4th time buying a car, and by far the most pleasing experience. I've done my homework and researched the marked, knowing what are the feat This is my 4th time buying a car, and by far the most pleasing experience. I've done my homework and researched the marked, knowing what are the features i wanted, what is my trade worth, and what I'm expected to pay for my new car. But i wanted to shop around, and i did. Took me all day on one Saturday in late June, i visited 4 BMW dealers with one intention - finding the best deal. I was @ Westmont, Bill Jacobs, Elmhurst and Patrick BMW. My experience with Patrick was by far the best of all 4. The other 3 dealers were like "So you want new 2016 X6?, ok here is MSRP, go figure" then after an hour or so they were discounting a few thousand or so. With Bill Jacobs, we never actually got to the point of discussing new car pricing, i simply walked away after wasting 3 hours there just to find out that they are offering 20,000 for my trade, where @ Patrick they took my trade in for $26,000. When i got to Patrick BMW I was appointed to Alan Murad. I told him right away that i was shopping around and that i already was @ 3 dealerships and that i was looking for best deal. They sent somebody to start appraising my trade while Alan sit down with me and we started to configure my new car. Appraisal came in @ 25,000 right away and after an hour of hassle free negotiations it was @ 26,000. Same goes for MSRP, Alan Immediately offered better discount then the other 3 dealerships, making it an ever better deal after some time of negotiations. He was NOT pushing me to buy at any way, he was just making everything possible for the deal to go through. I hate being pushed by sales people. Alan was very knowledgeable, professional, "open" type of sales person. He created very friendly environment and he got me the best deal, hassle free. Communication was excellent as well, i sent Alan a ton of emails and even text messages, changed my configuration twice by adding features, all emails were answered, all phone calls returned and so on. My new car arrived in early August (for 2016 model year production does not start till August) Alan called me right away, 1 day later i picked up my car. Cannot be happier with my purchase, as well as with the purchase process. I strongly recommend Alan Murad, as well as Patrick BMW. I wish Alan the best of luck and many successful sales. More

Great service See Adam Crews for your service needs. He is wonderful to work with and provides great service. He is also very knowledgeable which helps when solicit See Adam Crews for your service needs. He is wonderful to work with and provides great service. He is also very knowledgeable which helps when soliciting advice. More

Disappointing Customer Service We were disappointed with the service we received from our sales representative, Alan Murad, when we purchased our new BMW X4. He repeatedly failed t We were disappointed with the service we received from our sales representative, Alan Murad, when we purchased our new BMW X4. He repeatedly failed to follow through with what he said he would do, and on several occasions told us he had done things that he had not, in fact, done. This made the process unnecessarily inconvenient and stressful. We had to get the General Manager involved, and he handled the matter appropriately, assigning us to a different sales representative. More