Parkway Chevrolet

Parkway Chevrolet in Tomball Texas is just another unscrupulous car dealer. Buyer Be Aware! If you are looking for a deceitful dealer, look no further because this is the place. A dealer is only a unscrupulous car dealer. Buyer Be Aware! If you are looking for a deceitful dealer, look no further because this is the place. A dealer is only as good as their word. Their motto: Lies and Deception. I will never purchase another vehicle from Parkway Chevrolet nor will I recommend Parkway to anyone. More

I am writing in response to a recent purchasing I am writing in response to a recent purchasing experience at Parkway Chevrolet located in Tomball, TX. I am a resident of Washington State and have I am writing in response to a recent purchasing experience at Parkway Chevrolet located in Tomball, TX. I am a resident of Washington State and have thus far been a lifelong customer of the GM brand as an owner of three Escalades and located my second Corvette on the internet, which was located at Parkway Chevrolet. As a continued client of GM, I deemed it necessary to share my unsatisfactory purchasing experience from Parkway Chevrolet.GM’s strong principles guided by safety and quality first are what retain me as a client, but my recent experience did not earn my confidence that these principles are relevant at Parkway Chevrolet from where I purchased a 2010 Corvette and received unsatisfactory service with meeting my needs and connecting with me on my terms. As an out of state buyer, I requested assistance with shipping the vehicle along with requesting dealer window tinting services, all of these requests were denied by the dealership with no consideration. Additionally, I was informed to expect my purchasing documents Saturday via overnight delivery service; and again, I was left disappointed with Parkway Chevrolet’s attention to detail and inability to perform resulting in my documents arriving Monday, which delayed shipping the vehicle causing an undesirable timeline. Most importantly, the Corvette I purchased is a GM Certified vehicle and I was left appalled with the condition in which it was delivered to me. The Corvette had a small chip in the windshield and was left unfilled, a lug nut was missing from a wheel, and there is a large gaping hole in the undercarriage of the vehicle. The sales associate represented to me the “car is pristine condition with no physical damage” and initialed off on the chipped windshield while knowing the car will be shipped to California where I planned to pick up the car and drive it to Washington; unfortunately, now I am left with a windshield crack that has exponentially spread to a large crack and can no longer be filled.The culture at Parkway Chevrolet does not meet the culture principles of GM, I did not feel mutually respected with this purchase, as my calls were left unanswered, unattended, treated in a condescending manner, and was informed by the sales and finance representative they were too busy to talk to me.Additionally, my conversations with the dealership regarding the unrepresented damages to the car were dismissed by Parkway Chevrolet.This was my first experience with purchasing a vehicle in a nontraditional manner and I received nontraditional service leaving me disappointed and unexcited with my purchase. I hope you are able to use this feedback to coach and train your dealerships to become innovative with nontraditional purchases and improve their customer service skills at Parkway Chevrolet. Sincerely, Mr.K More

Ike Ferell is the BEST!!! When we get ready to buy a Camaro we will definitely come back to him and Parkway Chevrolet! Ike is very knowledgeable. I would definitely recommend him to my family and frie Camaro we will definitely come back to him and Parkway Chevrolet! Ike is very knowledgeable. I would definitely recommend him to my family and friends. More

KIM DID A GREAT JOB. WILL CONTINUE TO BUY FROM HER AND PARKWAY. THERE WERE NO RUN AROUNDS. SHE WAS DIRECT AND VERY ASSERTIVE. I LOVE MY NEW CREW CAB. I WILL DEFINITELY REFER EVERYONE I KNOW TO KIM HOLICK PARKWAY. THERE WERE NO RUN AROUNDS. SHE WAS DIRECT AND VERY ASSERTIVE. I LOVE MY NEW CREW CAB. I WILL DEFINITELY REFER EVERYONE I KNOW TO KIM HOLICK AND PARKWAY CHEVROLET. More

Making a deal on used vehicle went quickly and smooth. Making a deal on used vehicle went quickly and smooth. Dealer actually inspected vehicle and made necessary repairs. Dealer left repair ticket a Making a deal on used vehicle went quickly and smooth. Dealer actually inspected vehicle and made necessary repairs. Dealer left repair ticket and maintenance update on front seat. A visual check under hood and under vehicle showed that repairs were actually done. This builds trust in a dealership. I will buy again from Parkway. More

Salesmen are very nice and courtesy. The dealership does NOT negotiate on internet pricing or offer incentives like all other dealerships in the Houston area. Their service department did not even know how NOT negotiate on internet pricing or offer incentives like all other dealerships in the Houston area. Their service department did not even know how to properly work on a Chevy Equinox. Had better service on oil changes from Wal-Mart of all places. At least they knew how to reset the oil change light gauge. It took 5 technicians and the computer analyzer guy working on the vehicle and finally the woman who took the service order looked it up in the owners manual on how to reset it. We then purchased a used vehicle purchased a used vehicle, and they tried raising the price on the deal by 400 dollars over what was quoted on the internet. Once they changed that and we finalized the deal they hand us a set of keys with only one that would work inside the ignition without busting all the plastic. We knew we were purchasing used as is, but we never saw second set of keys until after everything was signed and done. $200 dollars to replace and they would not accept it as their fault said be glad we have on set of keys that worked. I understand dents scratches, pieces missing out of the car...earphones needed to be totally replaced due to crumbling apart. However, you would think a major component like a key getting broke off in the ignition would be something worth working with us on, but we were rudely told We have no money to help you, and again...Be GLAD you have one that works! To me this dealership has nice friendly sales people but once you get past that you get into Inexperienced Service Technicians and Unsociable rude finance department. It seemed to me like if your not made of money....do not even BOTHER going there! Not the dealership for you. More

Kevin, Howard & Dan took great care of us. I would highly recommend Parkway Chevrolet to anyone. This is how car buying should be!! Make sure you ask for Kevin or Howard! highly recommend Parkway Chevrolet to anyone. This is how car buying should be!! Make sure you ask for Kevin or Howard! More

My wife and I just bought a vehicle this past weekend from Jose. Parkway Chevrolet was our third stop and our last. The experience there was amazing from beginning to end. I will be buying another vehicl from Jose. Parkway Chevrolet was our third stop and our last. The experience there was amazing from beginning to end. I will be buying another vehicle in a few months and I will be back to see Jose Barrientes. More

My wife and I bought a Chevy from the dealer got a great price. After two days of owning the vehicle we had to take it in for service work. Parkway will make apointments but will not keep them. When buying price. After two days of owning the vehicle we had to take it in for service work. Parkway will make apointments but will not keep them. When buying the car we had a 630pm appointment to sign paper work it was after 800pm before we made it to a office. We had a 2pm appointment to drive with the service tech. My wife drove off the lot at 228pm after the service tech left her waiting. At one point we had to keep two of the service works from have a argument about a rental car for use. If you value your time go some were else. We got a great deal on the car but was not worth the headache. We returned the car and are out looking again. Best move we could make. Sales people are great every thing after that point was very bad. More

Gave me a price to change alternator. Then when they called to tell me vehicle was ready gave me a price $100 higher. When I confronted service manager and general manager about problem. They would not called to tell me vehicle was ready gave me a price $100 higher. When I confronted service manager and general manager about problem. They would not resolve. I told them I was only going to pay price quoted. They would not honor the price and then threatened me with storage fees if I did not pay in full More