Parkway Chevrolet

Awesome costumer service!! After a few years and dealin with a bad experience in another dealership!! I am very glad to say that God put me with the right woman!! She was awesom After a few years and dealin with a bad experience in another dealership!! I am very glad to say that God put me with the right woman!! She was awesome and educated me and my husband through the whole process.. I have never met a woman so transparent and nice in a dealership!! I can define fly say she made a difference with myself in regards what else can be done with us in order to get the car I wanted!! Thank you so much and if someone ever need anything call Mrs. Burke she is a real Wonder Woman!! More

OK now What? My wife just picked up our Traverse We spent 1,723 dollars the car was dirty it had some air freshener sprayed in it to cover up some shop smell I am My wife just picked up our Traverse We spent 1,723 dollars the car was dirty it had some air freshener sprayed in it to cover up some shop smell I am guessing. The low air pressure tire sensor said 27 psi. The car was dropped off on a Monday , Tuesday it was looked at, I was advised the power steering and the coil would be covered under the extended warranty. The motor mount would be covered under the GM powertrain warranty. I was also tolled the brakes needed to be done as well. It took one day to get the extended warranty approved by the provider the service advisor had the brakes done on that day. He said the car would be ready Thursday or Friday. Thursday he informed me that I now needed struts because the last time the car was raised up they stuck in the extended position. My first quote with Larry the service advisor was for a little over 1,100 dollars now there was an added 600 dollars. I was on my way to pick the car up on Friday And received a phone call that the car would not be ready until Tuesday because no one had checked to see if a motor mount was in sock. I did get a loaner car on Saturday this did help for the weekend. Tuesday Larry called me Late in the day saying the car was ready and the bill was over 2,000 dollars. I went over the bill with him discussing what he had tolled me previously. He came up with 1,723 amount that I paid. There was numerous time I tried to call my service advisor over the week the message usually picked up, If I pressed 1 to speak to another advisor I got the message all service advisors were busy,this seemed odd to me. I have dealt with this dealership many time in the past this was not a pleasant experience. More

Customer Service I was very pleased with the Customer Service, Honesty and Attention that I was given by an Internet Sales Manager. She listened to what I wanted, not I was very pleased with the Customer Service, Honesty and Attention that I was given by an Internet Sales Manager. She listened to what I wanted, not what she wanted to sell to me. Thank you Ms. Gina Treadwell! Ask for Gina, she is amazing! More

Very dishonest managemet I wanted to by a vehicle from them and they didn't disclosed the issues that the car had.They tried to hide the fact that the sun roof didn't work. I' I wanted to by a vehicle from them and they didn't disclosed the issues that the car had.They tried to hide the fact that the sun roof didn't work. I'm sure that the manager knew about it.The sale man was very friendly, but he was not a decision maker. All the time he had to walk to his manager for all offers that I made to him I WILL NOT RECOMMEND THIS DEALER TO ANYONE DUE TO LACK OF HONESTY. . More

Great experience Parkway was a great experience all the way from the sales guy David Trimill to the financing guy of the 2015 Silverado. I would recommend David to oth Parkway was a great experience all the way from the sales guy David Trimill to the financing guy of the 2015 Silverado. I would recommend David to others. He had patience with us when we were wanting the best prices for our dollar. More

Basic Competence I bought my "new" 2013 Spark from Mac Haik (it had 287 miles on it at purchase) in November 2013 or so. I soon realized the ac was "intermittant" (at I bought my "new" 2013 Spark from Mac Haik (it had 287 miles on it at purchase) in November 2013 or so. I soon realized the ac was "intermittant" (at best), and that there was a recall for this defect. Under the worst-case scenario of this recall the a/c compressor required to be replaced. I took it to Parkway Chevrolet in Tomball (closest to my house) around May 2014, still under warranty (~32k miles), and they replaced the compressor, and I drove away happy with the a/c working. Later, at roughly 40k miles, I noticed the a/c operating intermittantly. It would cut out for about a second or two every now and then. This was evidenced by a change in the temperature and smell of the conditioned air. Knowing that I was beyond the warranty period, but also knowing that an "intermittant a/c" issue existed with that year and model, I called Parkway Chevrolet to see if my issue might still somehow be covered. Parkway gave me the number for GM Customer Assistance. I called them and explained my problem. They seemed to agree there might be a problem and gave me a case number and told me it was good to use at Parkway as a chit for the cost of examining my vehicle for the intermittant a/c issue. So this morning, I drove my Spark ( of which I have only seen 2 other Sparks in my entire driving career) to Parkway, explained my issue to the Service Rep, and gave him my case number. The Rep said his Service Manager had received no prior notification of my case, had no way to look up my case number, and would need $130 to look at my car. I told the Service Rep to gimme my car back... With an out of warranty car issue such as this, I would have been surprised to have gotten a positive resolution (i.e. my intermittant a/c fixed) . What disappointed me most was their unwillingness/inability to reference the GM Case Number given me by Mickey. I even showed the Service Rep the email with the case number from GM Customer Service, but he said all contacts are issued a case number and unless his Service Manager received an email telling him of my specific problem, I am SOL. I left disappointed and angry. More

Great experience We had a great experience at this dealership especially with financing. Great folks at a family owned dealership. We couldn't be happier with our new We had a great experience at this dealership especially with financing. Great folks at a family owned dealership. We couldn't be happier with our new Cadillac. Thank you Albert and Whitney More

Two years of headaches Would not recommend this dealer to anyone. In two years they have crashed the radio/navigation system, two computer updates that have did not worked, Would not recommend this dealer to anyone. In two years they have crashed the radio/navigation system, two computer updates that have did not worked, three trips to fix a scratch on the bumper, four trips to have dash board replaced after having the hands free controls replaced, gave my wife a loaner truck that had expired plates (got a ticket), unable to fix the brakes that sound like a screaming baby when slowing down (service manger said the sound was normal), back up camera doesn't work service manger told us to by are own parts and he would replace for free (car is still under warranty). I think you get the point. Would not buy a Chevy again and would not have my service work performed at Parkway Chevy. More

Fast Friendly Service - AA+++ Left my car at another dealer (Buckalew) for an entire week and they never even looked at it. I needed to get a constant Air Bag issue fixed under wa Left my car at another dealer (Buckalew) for an entire week and they never even looked at it. I needed to get a constant Air Bag issue fixed under warranty before a weekend trip and time was running out. The other dealer gave no indication it would be fixed anytime soon so I was forced to look elsewhere. They even denied the fluid change service I requested because i wanted to go with expensive synthetic fluid. Said they can only put OEM fluid back in. I even told them I didn't care about warranty. My Camaro is modified and drivetrain warranty is voided anyway. Basically no service at all at Buckalew. To my surprise when I called the folks at Parkway Chevrolet it was a complete new ball game. They were super friendly. Got my car in the same day and had my Air Bag issue fixed and fluid changed to synthetic by the very next morning. I'm quite sure they have more techs on hand and can handle more cars in the service department even with all the recalls and such going on. Extremely pleased with Parkway Chevrolet and David Croft my service advisor. Mike Lee More

Awesome Experience From the time we walked in till the time we drove away in our 2011 Chevrolet Impala, nothing but smiles. Ryan Smith gave us the best experience in car From the time we walked in till the time we drove away in our 2011 Chevrolet Impala, nothing but smiles. Ryan Smith gave us the best experience in car buying. I've always disliked going car shopping but he made the experience worth it. I will definitely be going back to see him for my next purchase! I live 60+ miles from Parkway but its worth that drive! Ask for Ryan Smith when you go! More