Parkway Chevrolet

Customer Service I was very pleased with the Customer Service, Honesty and Attention that I was given by an Internet Sales Manager. She listened to what I wanted, not I was very pleased with the Customer Service, Honesty and Attention that I was given by an Internet Sales Manager. She listened to what I wanted, not what she wanted to sell to me. Thank you Ms. Gina Treadwell! Ask for Gina, she is amazing! More

Very dishonest managemet I wanted to by a vehicle from them and they didn't disclosed the issues that the car had.They tried to hide the fact that the sun roof didn't work. I' I wanted to by a vehicle from them and they didn't disclosed the issues that the car had.They tried to hide the fact that the sun roof didn't work. I'm sure that the manager knew about it.The sale man was very friendly, but he was not a decision maker. All the time he had to walk to his manager for all offers that I made to him I WILL NOT RECOMMEND THIS DEALER TO ANYONE DUE TO LACK OF HONESTY. . More

Great experience Parkway was a great experience all the way from the sales guy David Trimill to the financing guy of the 2015 Silverado. I would recommend David to oth Parkway was a great experience all the way from the sales guy David Trimill to the financing guy of the 2015 Silverado. I would recommend David to others. He had patience with us when we were wanting the best prices for our dollar. More

Basic Competence I bought my "new" 2013 Spark from Mac Haik (it had 287 miles on it at purchase) in November 2013 or so. I soon realized the ac was "intermittant" (at I bought my "new" 2013 Spark from Mac Haik (it had 287 miles on it at purchase) in November 2013 or so. I soon realized the ac was "intermittant" (at best), and that there was a recall for this defect. Under the worst-case scenario of this recall the a/c compressor required to be replaced. I took it to Parkway Chevrolet in Tomball (closest to my house) around May 2014, still under warranty (~32k miles), and they replaced the compressor, and I drove away happy with the a/c working. Later, at roughly 40k miles, I noticed the a/c operating intermittantly. It would cut out for about a second or two every now and then. This was evidenced by a change in the temperature and smell of the conditioned air. Knowing that I was beyond the warranty period, but also knowing that an "intermittant a/c" issue existed with that year and model, I called Parkway Chevrolet to see if my issue might still somehow be covered. Parkway gave me the number for GM Customer Assistance. I called them and explained my problem. They seemed to agree there might be a problem and gave me a case number and told me it was good to use at Parkway as a chit for the cost of examining my vehicle for the intermittant a/c issue. So this morning, I drove my Spark ( of which I have only seen 2 other Sparks in my entire driving career) to Parkway, explained my issue to the Service Rep, and gave him my case number. The Rep said his Service Manager had received no prior notification of my case, had no way to look up my case number, and would need $130 to look at my car. I told the Service Rep to gimme my car back... With an out of warranty car issue such as this, I would have been surprised to have gotten a positive resolution (i.e. my intermittant a/c fixed) . What disappointed me most was their unwillingness/inability to reference the GM Case Number given me by Mickey. I even showed the Service Rep the email with the case number from GM Customer Service, but he said all contacts are issued a case number and unless his Service Manager received an email telling him of my specific problem, I am SOL. I left disappointed and angry. More

Great experience We had a great experience at this dealership especially with financing. Great folks at a family owned dealership. We couldn't be happier with our new We had a great experience at this dealership especially with financing. Great folks at a family owned dealership. We couldn't be happier with our new Cadillac. Thank you Albert and Whitney More

Two years of headaches Would not recommend this dealer to anyone. In two years they have crashed the radio/navigation system, two computer updates that have did not worked, Would not recommend this dealer to anyone. In two years they have crashed the radio/navigation system, two computer updates that have did not worked, three trips to fix a scratch on the bumper, four trips to have dash board replaced after having the hands free controls replaced, gave my wife a loaner truck that had expired plates (got a ticket), unable to fix the brakes that sound like a screaming baby when slowing down (service manger said the sound was normal), back up camera doesn't work service manger told us to by are own parts and he would replace for free (car is still under warranty). I think you get the point. Would not buy a Chevy again and would not have my service work performed at Parkway Chevy. More

Fast Friendly Service - AA+++ Left my car at another dealer (Buckalew) for an entire week and they never even looked at it. I needed to get a constant Air Bag issue fixed under wa Left my car at another dealer (Buckalew) for an entire week and they never even looked at it. I needed to get a constant Air Bag issue fixed under warranty before a weekend trip and time was running out. The other dealer gave no indication it would be fixed anytime soon so I was forced to look elsewhere. They even denied the fluid change service I requested because i wanted to go with expensive synthetic fluid. Said they can only put OEM fluid back in. I even told them I didn't care about warranty. My Camaro is modified and drivetrain warranty is voided anyway. Basically no service at all at Buckalew. To my surprise when I called the folks at Parkway Chevrolet it was a complete new ball game. They were super friendly. Got my car in the same day and had my Air Bag issue fixed and fluid changed to synthetic by the very next morning. I'm quite sure they have more techs on hand and can handle more cars in the service department even with all the recalls and such going on. Extremely pleased with Parkway Chevrolet and David Croft my service advisor. Mike Lee More

Awesome Experience From the time we walked in till the time we drove away in our 2011 Chevrolet Impala, nothing but smiles. Ryan Smith gave us the best experience in car From the time we walked in till the time we drove away in our 2011 Chevrolet Impala, nothing but smiles. Ryan Smith gave us the best experience in car buying. I've always disliked going car shopping but he made the experience worth it. I will definitely be going back to see him for my next purchase! I live 60+ miles from Parkway but its worth that drive! Ask for Ryan Smith when you go! More

Completely unethical dealership. Made a deal last night. They placed a $5k deposit on this vehicle. Scheduled a $250 oneway flight for next saturday. Salesmen calls me back today says they sold the vehicle They placed a $5k deposit on this vehicle. Scheduled a $250 oneway flight for next saturday. Salesmen calls me back today says they sold the vehicle on me. Spoke with the GM and he won't even re-imburse me for my flight. Buyer beware. This is the epitomy of snakeoil tactics. More

Buyers beware, i recently purchased a 2013 camaro and every once in a while, the brakes will sound like a bus. Parkway ( Joe Barrios ) has pulled out the rules from GM and states that squealing brakes is every once in a while, the brakes will sound like a bus. Parkway ( Joe Barrios ) has pulled out the rules from GM and states that squealing brakes is an accepatable characteristic of this type of vehicle. They have declined to fix the problem for a car two months old. This is the poorest service department I have ever worked with and will never purchase a car from this dealership again. I hope your brakes don't mistake you for a BUS!!!!!! More