Parkway Chevrolet

They made me do the work myself! My car was losing oil and I went to get an engine oil consumption test. I explained the issue to the service guy and he said they would change the oil My car was losing oil and I went to get an engine oil consumption test. I explained the issue to the service guy and he said they would change the oil, while talking down to me as if I don't know how much oil goes into my own car. I repeated that I needed a consumption test, not just an oil change, and he went online and printed out a sheet, told me I have to measure the oil myself and fill out the sheet, then go to any Chevy service center when the change oil light comes on. 3k miles later I check in at another Chevy dealership and they told me that was completely wrong. They have to change the oil and they have to track and test it and I have to bring it back to the same dealer in 2k miles. Beyond that, parkway scheduled me with this one other guy on Saturday then I go to find that guy doesn't even work Saturdays. It's clearly mismanaged and their service guys don't know really basic processes. More

Jacki Burke is a smart and great salesperson I met Jacki in 2006 as a brand new salesperson. I had the privilege to manager her and watch her grow. She has become a smart and customer oriented sa I met Jacki in 2006 as a brand new salesperson. I had the privilege to manager her and watch her grow. She has become a smart and customer oriented sales Wonder Woman. That was apparent with my experience with her when I bought my car with her. She was on top of things and an advocate of her customers. Great experience and very proud of her growth and ingenuity. I highly recommend you buy from her and tell your family and friends. I cannot give a 5 star rating for the entire dealership as some knuckle head on the desk named Jarrod (I think) had the audacity to call the F&I guy to ask if I was for real before letting me take the car to be looked at. If he wanted to know he could have spent more that the 30 seconds he took to shake my hand and leave. I was a sales manager for 15 years and I got to know my customers personally to make sure their experience was great from top to bottom. The F&I guy should also keep his deep sigh of frustration at a lower level when walking out of the office because I had a question he couldn't answer. My time is just as valuable as his. Jacki more than made up for it however. More

Wonder woman is great ! I got my son a truck The lady we all seem to love .💜.. They call her wonder woman .Mrs Jackie burks.. She's awesome and very efficient. She new exactly where to go find t The lady we all seem to love .💜.. They call her wonder woman .Mrs Jackie burks.. She's awesome and very efficient. She new exactly where to go find the truck my son desperately needed . Trying so hard to find a reasonable truck thank God she was put in my path. She quickly got me all setup . I thank her and Mr Andrew for being so kind . My son loves his truck. Thank you thank you !!😊 More

Wonder Woman Experience I recently was in the market to lease a new vehicle and had narrowed options to GMC and Chevy. By luck, the first person to approach me as soon as I I recently was in the market to lease a new vehicle and had narrowed options to GMC and Chevy. By luck, the first person to approach me as soon as I got out of my car at Parkway Chevrolet was Wonder Woman Jacki Burke. I will say that she made the entire experience very pleasant and easy as well as finding me a great deal on a new Traverse. She takes great pride in what she does and it reflects in the commitment she provides to getting the best deal for her customers. Would highly recommend seeking Jacki out if you are in the market for a Chevy. More

absolutle amazing service no games no jokes just straight talking business deal was done in less than an hour totally satisfied with sales person JACKI BURKE (WONDER WOMAN no games no jokes just straight talking business deal was done in less than an hour totally satisfied with sales person JACKI BURKE (WONDER WOMAN ) More

Jacki Burke is Wonder Woman of auto sales!!!! Jacki Burke worked her butt off to put me in my beautiful 2013 Dodge Avenger. I went in there expecting just to look & didn't have high hopes of getti Jacki Burke worked her butt off to put me in my beautiful 2013 Dodge Avenger. I went in there expecting just to look & didn't have high hopes of getting what I wanted but this lady here pulled it off! For the first time ever I can say I LOVE MY CAR!!! My experience at the dealership was a one stop shop & completely hassel free. I'll be recommending everyone I can to her because of my experience with her & if she can get me in my car she can probably do the same for anyone because my credit IS NOT, I repeat IS NOT good. Thanks again Jacki!!! More

Great Customer Service Ms. Jacki Burke was the best. She got straight to the point without all the B.S. I recommend any one to use Ms. Jacki. Ms. Jacki Burke was the best. She got straight to the point without all the B.S. I recommend any one to use Ms. Jacki. More

Jacki Burke the wonder woman of customer service I have credit problems Jacki worked her butt off trying to get me into a new car. even tho that didnt work out I was treated with respect and Jacki po I have credit problems Jacki worked her butt off trying to get me into a new car. even tho that didnt work out I was treated with respect and Jacki pointed me to somebody that could help my situation.Jacki is the wonder woman of customer service More

Awesome costumer service!! After a few years and dealin with a bad experience in another dealership!! I am very glad to say that God put me with the right woman!! She was awesom After a few years and dealin with a bad experience in another dealership!! I am very glad to say that God put me with the right woman!! She was awesome and educated me and my husband through the whole process.. I have never met a woman so transparent and nice in a dealership!! I can define fly say she made a difference with myself in regards what else can be done with us in order to get the car I wanted!! Thank you so much and if someone ever need anything call Mrs. Burke she is a real Wonder Woman!! More

OK now What? My wife just picked up our Traverse We spent 1,723 dollars the car was dirty it had some air freshener sprayed in it to cover up some shop smell I am My wife just picked up our Traverse We spent 1,723 dollars the car was dirty it had some air freshener sprayed in it to cover up some shop smell I am guessing. The low air pressure tire sensor said 27 psi. The car was dropped off on a Monday , Tuesday it was looked at, I was advised the power steering and the coil would be covered under the extended warranty. The motor mount would be covered under the GM powertrain warranty. I was also tolled the brakes needed to be done as well. It took one day to get the extended warranty approved by the provider the service advisor had the brakes done on that day. He said the car would be ready Thursday or Friday. Thursday he informed me that I now needed struts because the last time the car was raised up they stuck in the extended position. My first quote with Larry the service advisor was for a little over 1,100 dollars now there was an added 600 dollars. I was on my way to pick the car up on Friday And received a phone call that the car would not be ready until Tuesday because no one had checked to see if a motor mount was in sock. I did get a loaner car on Saturday this did help for the weekend. Tuesday Larry called me Late in the day saying the car was ready and the bill was over 2,000 dollars. I went over the bill with him discussing what he had tolled me previously. He came up with 1,723 amount that I paid. There was numerous time I tried to call my service advisor over the week the message usually picked up, If I pressed 1 to speak to another advisor I got the message all service advisors were busy,this seemed odd to me. I have dealt with this dealership many time in the past this was not a pleasant experience. More