Parks Ford Lincoln of Gainesville - Service Center

I delt with DONNA in Hyundai service department she was thorough and answer my questions with knowledge . Also she followed thru with ever aspect of service to me with great efficency. It was a pleasure wo thorough and answer my questions with knowledge . Also she followed thru with ever aspect of service to me with great efficency. It was a pleasure working with her. The icing on the cake was that she said the car would be ready at a certain time and it was waiting for me when I arrived. Definitely an asset to the department. More

It was the first time using them, service was quick and communication between the service writer and myself was great. communication between the service writer and myself was great. More

(Parks Genesis) One of the worst service department operations I have ever experienced. Service scheduled two weeks in advance, yet no parts are available on date of service after the car is dropped o operations I have ever experienced. Service scheduled two weeks in advance, yet no parts are available on date of service after the car is dropped off . Parts ordered and purchased by customer, but then customer is informed that no service appointment is available to have parts installed for the next six months. There is a total lack of planning, coordination and communication. More

This was my best experience by far. Accommodating, fast, polite, and efficient. Leaven was great to work with, and the valet asir is so kind Accommodating, fast, polite, and efficient. Leaven was great to work with, and the valet asir is so kind More

Horrible! They didn’t do anything they were suppose to do and price increase us. They didn’t do anything they were suppose to do and price increase us. More

Since I bought my F150 service has been poor. It has got a lot better of late. Sale Matt is awesome. It has got a lot better of late. Sale Matt is awesome. More

Great customer service. Really focused on making the customer happy. Everyone i met had a great attitude and were happy to help Really focused on making the customer happy. Everyone i met had a great attitude and were happy to help More

Multiple problems after the purchase of the car on the we owe. Took them almost 2 days to fix the tire and rim package issue from one vehicle to the other. Key was uncut for the door locks and would need to owe. Took them almost 2 days to fix the tire and rim package issue from one vehicle to the other. Key was uncut for the door locks and would need to be cut. Supposedly had an appointment to have this problem fixed when we arrived to the service center no record of an appointment or anyone there to perform what needed to be done. A month later the key blank and 2nd key fob still has not been fulfilled and can not get anyone to return ohine calls about this issue. We have called multiple times inquiring about this to be told they will call back with an update. Currently the last phone call was one week ago 9/4 with a promise to return the call with an update. One week later no word back from this dealership. Vehicle came with a warranty however, this process gives me 0 confidence in the ability to solve any issue that may be service related. If you are thinking of purchasing a vehicle from here think twice about it. More

Overall I have been very pleased with all aspects of the service department and keeping me informed on what is happening. service department and keeping me informed on what is happening. More

Your cost are excessive. We have had to get a second opinion on two repairs on a cooperate fleet account and both repairs were way over priced. You also overlooked multiple p We have had to get a second opinion on two repairs on a cooperate fleet account and both repairs were way over priced. You also overlooked multiple problems as well as charging us a diagnostic fee on a problem you didn’t fix correctly or diagnose correct. More