Parks Ford Lincoln of Gainesville

Parks Ford Lincoln of Gainesville responded

Hello and thank you for the FIVE-STAR Review of our Dealership and specifically Matt Kaminski. We sincerely appreciate your review and comments...Matt asked me to be sure to send a BIG Thank You from him. We read every review, suggestion, or comment about our Dealership in order to identify changes we can implement to serve our Customers in a more efficient manner. Our process endorses the concept of continuous change...we are never satisfied with the "status quo"...we are always looking to be BEST. My name is Brent Russell and I the one that does read all the reviews. I am always looking for ideas that come from a Customer's Perspective that help us to help you. We have even come up with some significant innovations in the way we do our work to serve our customers...it is all part of an environment that endorse change for the BEST. Please call me at any time with any questions or comments. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I am pleased to serve you. With respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you so very much for taking the time to prepare and submit a DealerRater Review of Parks of Gainesville, specifically Bill Bowers. These reviews are very important to our Sales Team Members and we are sincerely grateful for the FIVE-STAR Review. In fact, Bill asked me to please extend a "heartfelt" thank you to you as well. Your feedback is always valued at Parks of Gainesville. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. The feedback helps us to identify opportunities to strengthen our approach to serve you and frequently introduces innovations that we can incorporate to improve our work efficiency and effectiveness. It all starts with LISTENING to you. Please keep my contact information handy in the event you encounter any difficulties or encounter an issue of any sort. I can be reached at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I am here to serve you. Again, thank you for the wonderful review. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you for the wonderful FIVE-STAR Review of Bill Bowers and Parks of Gainesville. On behalf of all of us at the Dealership, We promise your review means a lot to us and most certainly to Bill - it is an exceptional review. The Sales Team Members view the DealerRater Reviews as being particularly important because they are focussed on the Salesperson. My name is Brent Russell and I am responsible for reading every review and commentary about our Dealership. I work closely with Bill Bowers and I think you have done a marvellous job of describing his attributes. On a personal note, I want to add my thanks to your review. Your thoughts and comments are important...we actually listen to your comments and look for ways to strengthen our services, based on our customer feedback. Should you have any questions or comments, please do not hesitate to call me at (352) 372-4251, extension 63226 or send an email to my attention at BRussell@ParksofGainesville.com. I am here to serve you. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat". .

Parks Ford Lincoln of Gainesville responded

Hello Mustang Girl: What a GREAT "handle" for your DealerRater Review... We want to thank you for the fabulous FIVE-STAR Review of Parks of Gainesville and specifically, Bill Bowers. We really appreciate your feedback. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this in order to identify opportunities, from a customer's perspective in order to strengthen our performance or introduce innovations that can streamline our work processes. In other words, our Dealership actually listens to your feedback. Please feel free to call me on my cell phone at any time by dealing (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. We really do care. Respectfully, Brent Russell Director, customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you so very much for the FIVE-STAR review of your shopping experience with Bill Bowers at Parks of Gainesville. We are truly grateful for your review and in particular the wonderful commentary about Bill. I know and work closely with Bill and I think you have done a wonderful job of capturing his attributes. I showed him your review and he was truly appreciative - "Wow, that is REALLY nice...Thank You." My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to look for trends in comments and to identify opportunities where we can enhance the way we perform on behalf of our Customers. I have to admit, your review is very special. I want you to know that you can also call me at any time by dialing (352) 372-4251, extension 63226, or by sending an email to BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Again, thank you for your comments. I look forward to meeting you the next time you visit the Dealership. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello Joan: My name is Brent Russell and it is my pleasure to have the opportunity to say "Thank You" for the wonderful FIVE Star Review of Matt Kaminski and Parks of Gainesville. I really appreciate your observations of Matt Kaminski's character as he assisted you in shopping for a new vehicle. I know Matt quite well and I think you have done an exceptional job of describing Matt. Parks of Gainesville subscribes to the concept of "Continuous Improvement" - we are not willing to accept the status quo...instead we are always looking for ways to be better. I actually read every review, comment, or suggestion because I have found the Customer reviews and suggestions are frequently jam-packed with creative ideas that can really help us.make a difference. LISTENING is key to this strategy. I want to encourage you to keep my contact information handly in the event you want to discuss any issue, a concern, or have a problem. You can reach me at (352) 372-4251, extension 63226 or send me an email to BRussell@ParksofGainesville.com. I stand ready to be of assistance to you. Wishing you all the BEST. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello and thank you for taking the time to prepare and submit a Dealer Rater Review of Matt Kaminski. I cannot begin to tell you how much these reviews mean...when I shared your review with Matt he put on a gigantic smile and asked me to say "Thank you" from him. We sincerely appreciate the FIVE-Star review. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about Parks of Gainesville. I do this to identify opportunities where we can incorporate Customer Comments to improve the way we perform our services or introduce innovations that will help us to serve you in a more efficient manner. In other words, we actually LISTEN to your feedback and suggestions. Please feel free to call me at any time by dialing (352) 372-4251, extension 63226, or send me an email at BRussell@ParksofGainesville.com. It is my pleasure to be of assistance to you. Again, thank you for the feedback and wonderful review. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello Lincoln Lovers and thank you for the FIVE-Star Review of Brian Vance and Parks of Gainesville. Your review is a BIG deal for all of us and we are sincerely grateful for your feedback. My name is Brent Russell and I read every review, suggestion, or comment about our Dealership in order to identify reoccurring themes where improvement is needed or to identify innovations that will help us to do a better job of serving you. At Parks of Gainesville we believe in the concept of continuous improvement, thus we are never satisfied with "just the status quo." As the Director of Customer Relations, I want to make sure it is easy to reach me with respect to asking any questions, sharing any concerns, or just discussing particular thoughts or comments. You can reach me at (352) 372-4251, extension 63226, or you can email me at BRussell@ParksofGainesville.com. I stand ready to be of assistance. In closing, I want to again say thank you for sharing your thoughts and comments on DealerRater. We REALLY DO LISTEN to your feedback and are committed to always looking for better ways of serving you. Wishing you the very best, ALWAYS! With the greatest of RESPECT, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

All of us at Parks of Gainesville want to say THANK YOU for the FIVE-STAR Review of our dealership. It is a real pleasure to have the opportunity to read a review like yours...both Matt and Mario were elated with your assessment of their performance; earning the 5-Star rating was a BIG deal-they asked me to say Thank You as well. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to identify opportunities to strengthen the way we work for our Customers. This is all part of a process we refer to as "Continuous Improvement" - we never want to settle for the status quo...instead we want to look beyond to an ever better level of performance. I am available to take phone calls or respond to emails. Simply call me at (352) 372-4251, extension 63226, or send an email to BRussell@ParksofGainesville.com. Please call or email me at any time with any questions, comments, or issues. I am here to serve you. I want to again say "Thank You" for the opportunity to be of service to you. Wishing you all the best, ALWAYS. Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank You for the Five Star Review of Matt Fortin and Parks of Gainesville. We are sincerely grateful for your review and concur with the very specific comments you have shared. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to look for suggestions/observations to incorporate a customer's perspective into our evaluation and assessment process. We use this feedback to identify opportunities that can enhance the way we perform our work. We DO believe and subscribe to the concept of "continuous improvement". I particularly enjoyed your comments about Matt's knowledge and expertise associated with the different year, make, and models of F-150's. His knowledge is truly exceptional and certainly helps to establish his credibility as an exceptional sales person. In my experience, there are very few sales personnel that can even "approach" his depth of expertise. I invite you to please keep a copy of my telephone number and email address nearby in order to have an alternate to contact about your F-150. You can reach me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"