Palisades Volvo

This was my second service visit and all went smoothly. I waited an hour, which did not seem to be unreasonable to me. Jeff was very pleasant and easy to work with, both when I arrived and when the job wa I waited an hour, which did not seem to be unreasonable to me. Jeff was very pleasant and easy to work with, both when I arrived and when the job was completed. I especially love the fact that there is no charge for the service visit! More

The reason i only gave good for overall experience is that my wife and i were looking at three XC90s that were on the lot when we were told to move our car from the area because the guy was locking up th that my wife and i were looking at three XC90s that were on the lot when we were told to move our car from the area because the guy was locking up the chain and wanted to go home. He told us to come back another day if we wanted to look at the SUVs. If we were going to buy a car i would now have second thoughts and if i had not had a good experience prior i would most likely not return to even discuss anything with the dealership based on the way he was with us. More

Palisades Volvo in West Nyack, NY 10994 continues to impress me. I currenty operate four Volvos ranging from the S40 to the XC-90. I have continually brought my vehicles to Palisades since 2005, when I impress me. I currenty operate four Volvos ranging from the S40 to the XC-90. I have continually brought my vehicles to Palisades since 2005, when I moved here to NY-assigned to West Point, because I trust in their workmanship and thoroughly enjoy their superior customer service. During my visits for service, I continuously see the service manager, Jason Tuninaro, come out from his office to check on customers to see if they are satisfied. He frequently does a quality assurance review of services, ensuring customers leave satisfied. I know I have time and time again, and, being a recently retired Military Officer in the U.S. Army, truly appreciate Jason's genuine sense of commitment to quality service, demonstrated loyalty to customers and dedication to efficiency. Everyone in the service department is extremely professional and works hard for the customer. I can't complain at all about service provided to my vehicles and treatment provided to me as a customer-absulutely top rating in customer service. I certinly could go to other Volvo dealers, but I am one who sticks with what is right and Palisades Volvo is certainly my choice of dealerships. Both Sal and Jeff Uhl are true heros working between the customer and service providers. They fully explain the work done to the vehicle and explain all options. It is evident they have a passion and a commitment for their work. Additionally, there are many times when even the mechanics who work on my vehicles come into the customer area and deliver a warm "good morning" or send a friendly wave. Bottom line: Absolutely superior performance!! More

I have owned my XC90 for just over 7 years and have had my car serviced there since the purchase. Service has remained excellent over the years which is why I continue to bring there from our location in O my car serviced there since the purchase. Service has remained excellent over the years which is why I continue to bring there from our location in Orange County. Jeffrey Uhl has been the service advisor most recently and he is friendly, professional and always making sure you are satisfied with the service experience. More

Jeff has been a great service representative . He is Jeff has been a great service representative . He is always calm and efficient. Juggling many jobs at the same time, he doesn't lose his sense of Jeff has been a great service representative . He is always calm and efficient. Juggling many jobs at the same time, he doesn't lose his sense of humor or focus with the job in hand. He is great on the telephone and always seems to find just one more thing wrong with our car that should be a plus to the dealership! More

Jason attended to me promptly and professionally and gave me an accurate time frame for the maintenance I received so I was able to keep on schedule. me an accurate time frame for the maintenance I received so I was able to keep on schedule. More

I always walk out with a smile feeling good about the people and the work preformed. Been with this dealership for 15 years and always have a good experience/ people and the work preformed. Been with this dealership for 15 years and always have a good experience/ More

I arrived at three thirty and explained to sal I was going on vacation the next day and had a problem with my brakes....my care was fixed by 5:30 ...sal and the service was excellent.... going on vacation the next day and had a problem with my brakes....my care was fixed by 5:30 ...sal and the service was excellent.... More

This was an unusual case. My old 2007 XC70 caught on This was an unusual case. My old 2007 XC70 caught on fire and was destroyed. Erica Kirsch at Volvo was our contact. Because Volvo gave us some funds This was an unusual case. My old 2007 XC70 caught on fire and was destroyed. Erica Kirsch at Volvo was our contact. Because Volvo gave us some funds towards the purchase we decided to buy a volvo again. But there was limited choice with the 2012 models. we wanted a black model but had to settle on white. Seemed there was only the more expensive option in black. But I must say the sales staff were not that motivated to look for one for us, and just said 'white is nice, it shows the dirt less'. They were curtious enough but they were not as diligent and responsive as one would think selling a $40K car. I had to keep calling them to move things along, it should be the other way around. We would have gone to another dealer if there was once as close and if we had more time, but we needed a replacement fast as the insurance process had already taken weeks. I hope the service as we more forward will be of a high standard, we have not had a full explanation of how it works, as we waited about 2 hours to close out the paper work and I had to leave to return the rental car. All in all not the level or service one would expect from a Volvo dealer. if it wasn't for the fact that Volvo USA gave us money towards a new car, we would have walked away. Best Jon Parkinson More

We've purchased 2 vehicles from this dealership. We are very happy with both the sales department and the service department. The car we brought in for service is a 1999 cross country. It needed some wor very happy with both the sales department and the service department. The car we brought in for service is a 1999 cross country. It needed some work and we wanted an honest assessment on whether it was worth it or not. We feel we got an honest assessment. More