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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.7
110 Reviews
Call Service Center (443) 407-8831

110 Reviews of Ourisman Toyota 40 - Service Center

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August 10, 2023

I was met promptly by the service advisor. We discussed what I might want done & decided to do an assessment. I was given a list of things that needed attention & the advisor helped me decide More

by barbb5119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Ourisman Toyota 40 responded

Barbb5119, thank you very much for taking the time to review us and for the 5 stars! We are so happy that you were pleased with the level of service you received from Frank and the team. We will be sure to pass your comments along to Frank. Thank for choosing Ourisman Toyota 40 and we look forward to helping you keep your vehicle in excellent mechanical condition!

July 31, 2023

Went for oil change and service writer found a coupon for oil change and tire change for around 50 bucks. More

by Hatman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Ourisman Toyota 40 responded

Hatman15, thank you for taking the time to review us and for the 5 stars! We appreciate you choosing Ourisman Toyota 40 as your Service Center. We are very happy to hear you had such a great experience and we look forward to taking care of your car in the near future.

July 31, 2023

I had an unexpected problem with my brakes and Ourisman repaired it and got me back on the road More

by samskimball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Aug 04, 2023 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us! Glad to hear our Service Department worked hard to quickly repair your brakes and get you back on the road with confidence. We will pass your kind words on and tell them to keep up the fantastic work. If you need anything, from a new vehicle to routine auto maintenance, we're here anytime! Thanks for supporting Ourisman, and have a great rest of your day!

July 13, 2023

Efficient, professional, timely, courteous, responsive. Good customer service, easy to schedule appointment, God estimated wait time. More

by mary.starks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billing professional
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Jul 14, 2023 -

Ourisman Toyota 40 responded

Thank you Mary for choosing Ourisman Toyota 40 and for your review! We appreciate your business and your kind words. It is great to know Chris took great care of you and that we will see you next time.

July 07, 2023

very prompt and courteous service. nice to get a free was and vacuum. but that’s what you expect when you deal with the best. More

by jjgoetz2002 happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to leave your review! We take genuine pride in the excellent customer service we provide at Ourisman Toyota 40, and we're grateful you experienced that with our courteous team members and efficient service. Glad you appreciated the free car wash and vacuum, too! We'll be sure to keep up the fantastic work moving forward. If you or your Toyota needs anything, you know where to find us! Have a wonderful day, and take care. :)

June 28, 2023

Very flexible, communicative, and terrific with reminders We loved Kevin who sold us our RAV4 last September! More

by ckarnicki
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

Ourisman Toyota 40 responded

Thank you very much for your 5-star review! Excellent customer service is our top priority, and we're grateful that showed in our communicative and professional team members. We'll be sure to pass your kind words on, especially to Kevin. Congratulations on the RAV4--we hope you've been loving it! If you or your Toyota needs anything, we're here anytime. Thanks for supporting us, and have a great rest of your day! :)

June 20, 2023

Professional, courteous and on time. I Needed a ride to and from the dealer . Transporter was polite and professional. Car was clean. I was very happy with everything. More

by Bowlegsnme
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis. And another person name I forgot
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Jun 21, 2023 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to share your feedback with us! Excellent customer service is our top priority at Ourisman Toyota 40, and we're grateful you experienced that throughout your visit. Glad to hear your Toyota was serviced quickly and professionally. Thanks, too, for your feedback on our ride service. If you or your vehicle needs anything, we're here and happy to help! Have a wonderful rest of your week, and take care! We look forward to your next visit.

June 20, 2023

5 star Service Center. Highly recommend Frank and his team for a great experience! Thanks so much! More

by clarkdt12
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank
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Jun 20, 2023 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to share your feedback with us! We're pleased to hear about your positive experience with our Service Department at Ourisman Toyota 40. We'll be sure to pass your kind words on to Frank and the rest of our team--we're grateful for all their hard work. If you or your Toyota needs anything, we're here anytime and happy to help. Have a wonderful Tuesday, and take care!

July 23, 2022

Mon, my 2019 Prius was received for service. It is Sat and it has not been looked at to date. More

by KK
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
S. Dickerson
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May 19, 2021

Had to purchase a truck when our older car has some serious problems. Bill in the service department and O'Bryant in the sales department were great with my wife and me. I would go back again (but prob More

by rjkarg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill in service and O'Bryant in sales
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May 20, 2021 -

Ourisman Toyota 40 responded

Thank you. We appreciate your business !!!

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