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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.7
115 Reviews
Call Service Center (443) 407-8831

115 Reviews of Ourisman Toyota 40 - Service Center

Sort by
August 28, 2023

They are very good at what them do treat customers with great respect i appreciate the work they do. More

by JAH MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
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Sep 07, 2023 -

Ourisman Toyota 40 responded

Thank you very much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that working with our courteous and professional team members. We appreciate your business and look forward to serving you in the future. If your Toyota needs anything, from routine auto maintenance to extensive repairs, please give us a call! We're here and happy to help. Have safe travels, and take care!

August 25, 2023

Thank you for your back to school offer and for checking my car’s brakes which gave me a peace of mind. More

by Chihuahuamom06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
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Aug 25, 2023 -

Ourisman Toyota 40 responded

Thank you Chihuahauamom! We appreciate not only your business, but also you taking the time to review Ourisman Toyota 40. We are thrilled to have had the opportunity to service your vehicle and get you back on the road with the peace of mind you deserve! We look forward to seeing you at your next scheduled maintenance interval.

August 24, 2023

Poor communication, Rich was very rude and inconsiderate. Never doing business here again. I told them the exact date of my last date for my rental. They would say it hasn't even been 30 days. I believe the More

by ddowdybsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich
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Aug 24, 2023 -

Ourisman Toyota 40 responded

DDowdybsn, we are sorry to hear you did not appreciate your experience with our Body Shop. Unfortunately we are at the mercy of these insurance companies in order to get work done. It sounds like you also may have received bad information from your insurance company. It appears we sent your insurance company the documentation they were looking for on Friday 3:15pm. I am not sure why they say they didn't receive that same day, but we certainly did not drag our feet on this. It does not benefit us in the slightest for you to be in your rental vehicle for any longer than absolute necessary, in fact the longer it takes to complete your job the longer it takes for us to get paid. We hope you have no further need to use our collision center, but if a need did arise, we would be happy to work with you. We wish you a blessed day.

August 12, 2023

The service associate ( Chris) was a really nice guy . He fully understood my needs & his service was more than my expectations More

by asch1064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Ourisman Toyota 40 responded

Ash, thank you very much for taking the time to review us. The team at Ourisman Toyota 40 really appreciates your business along with your 5 star review! We are so happy that you appreciated the experience and care you received here. We will be sure to pass along your comments to Chris and we look forward to seeing you next time.

August 10, 2023

Very knowledgeable and respectful of their customers. Kept me informed on what was the finish time for my vehicle. More

by Jppalmere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Alcea
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Aug 16, 2023 -

Ourisman Toyota 40 responded

Jppalmere, thank you for taking the time to review Ourisman Toyota 40 and for the 5 star review! Customer satisfaction is a top priority for us and we are extremely happy to know we reached the bar during your visit. We look forward to providing you with great service in the future.

August 10, 2023

I was met promptly by the service advisor. We discussed what I might want done & decided to do an assessment. I was given a list of things that needed attention & the advisor helped me decide More

by barbb5119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Ourisman Toyota 40 responded

Barbb5119, thank you very much for taking the time to review us and for the 5 stars! We are so happy that you were pleased with the level of service you received from Frank and the team. We will be sure to pass your comments along to Frank. Thank for choosing Ourisman Toyota 40 and we look forward to helping you keep your vehicle in excellent mechanical condition!

July 31, 2023

Went for oil change and service writer found a coupon for oil change and tire change for around 50 bucks. More

by Hatman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Ourisman Toyota 40 responded

Hatman15, thank you for taking the time to review us and for the 5 stars! We appreciate you choosing Ourisman Toyota 40 as your Service Center. We are very happy to hear you had such a great experience and we look forward to taking care of your car in the near future.

July 31, 2023

I had an unexpected problem with my brakes and Ourisman repaired it and got me back on the road More

by samskimball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Aug 04, 2023 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us! Glad to hear our Service Department worked hard to quickly repair your brakes and get you back on the road with confidence. We will pass your kind words on and tell them to keep up the fantastic work. If you need anything, from a new vehicle to routine auto maintenance, we're here anytime! Thanks for supporting Ourisman, and have a great rest of your day!

July 13, 2023

Efficient, professional, timely, courteous, responsive. Good customer service, easy to schedule appointment, God estimated wait time. More

by mary.starks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billing professional
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Jul 14, 2023 -

Ourisman Toyota 40 responded

Thank you Mary for choosing Ourisman Toyota 40 and for your review! We appreciate your business and your kind words. It is great to know Chris took great care of you and that we will see you next time.

July 07, 2023

very prompt and courteous service. nice to get a free was and vacuum. but that’s what you expect when you deal with the best. More

by jjgoetz2002 happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to leave your review! We take genuine pride in the excellent customer service we provide at Ourisman Toyota 40, and we're grateful you experienced that with our courteous team members and efficient service. Glad you appreciated the free car wash and vacuum, too! We'll be sure to keep up the fantastic work moving forward. If you or your Toyota needs anything, you know where to find us! Have a wonderful day, and take care. :)

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