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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.7
115 Reviews
Call Service Center (443) 407-8831

115 Reviews of Ourisman Toyota 40 - Service Center

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October 23, 2023

Dealership and service team seem courteous but the fluid in my radiator repair wasn’t filled after a new unit was installed. My reserve tank was 2” low which I found odd. As for my point of contact, Kurtis More

by Gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurtis
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Oct 25, 2023 -

Ourisman Toyota 40 responded

Thank you Gill for taking the time to review the Ourisman Toyota 40 service team. We are very sorry that we fell short of a 5 star performance and would like to invite you to drop by anytime during the week between 7am and 5pm to have that fluid topped off. We apologize for the oversight and would love the opportunity to rectify that for you. We are very happy to hear you enjoyed the rest of your experience and we look forward to providing you a 5 star service visit next time.

October 13, 2023

Service was fast and professional. Technicians were friendly and Helpful. I would Recommend this Dealer for car purchases or repairs. More

by insulato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Ourisman Toyota 40 responded

Insulato, thank you very much for taking the time to reviewthe Ourisman Toyota 40 Service team. We are extremely happy to know you had an excellent experience with us and look forward to helping keep you Toyota in top working condition!

October 12, 2023

Impeccable service department with caring empathetic employees. By far the best service experience I've ever had! I would recommend this service center to anyone with a Toyota. More

by ignatiusnwankwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurtis Rampersad
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Oct 13, 2023 -

Ourisman Toyota 40 responded

Ignatiusnwankwo, thank you very much for taking the time to review the Ourisman Toyota 40 Service team and for the 5 stars! We are thrilled that the service you received exceeded your expectations which made for a fantastic visit with us. Your kind words really mean a lot to us and we look forward to working with you again at your next maintenance interval.

October 09, 2023

Hands down the worst service I have had at a Toyota dealership in the entire 14 years I have owned a Toyota vehicle. I am not saying I am not at fault for not being more diligent with the service advis More

by Emilyemckean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurtis Rampersad
Report | Print
Oct 10, 2023 -

Ourisman Toyota 40 responded

Emily, we are very sorry you had anything less than an excellent experience with us. We would love to know more about your visit so that this never happens again to you or any other customer. We understand our Service Manager, Grant Monks, reached out to you to find out what transpired. Respectfully we ask for the opportunity to try and make things right as we do not wish to upset you or any of our customers and we certainly don't want to lose your business. Grant can be reached at (410)679-1500. You can also reach our General Manager, Jeff Borakove at the same number. Thank you

October 05, 2023

Customer service I received wa great. I was kept informed of status of my vehicle as well as information about options about other services. More

by zues851s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
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Oct 10, 2023 -

Ourisman Toyota 40 responded

Zues851, thank you very much for taking the time to review the Ourisman Toyota 40 Service team. We are appreciate the 5 stars and are thrilled to know you had such a great experience. We look forward to making Ourisman Toyota 40 your home for servicing your vehicles. Thank you for your business

October 04, 2023

The service was great and very informative. The ladies at the desk were also very nice. More

by Dorism16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Ourisman Toyota 40 responded

Dorism16, thank you very much for taking the time to review the Ourisman Toyota 40 service team. We are thrilled to know you enjoyed your experience with us and thank you for the 5 stars. Thank you for being an Ourisman Toyota 40 customer!

Oct 04, 2023 -

Dorism16 responded

Welcome

September 22, 2023

Ourisman Collision center did an excellent repair on the back of my Honda CR-V after a driver ran into my car. More

by ntman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
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Sep 22, 2023 -

Ourisman Toyota 40 responded

Ntman2, thank you very much for taking the time to review the Ourisman Toyota 40 Collison Center. We greatly appreciate the 5 stars along with the kind words you have about the work done on your car. Please let us know if we can help you in the future. Drive safe!

September 22, 2023

Chris was my service advisor he’s the man and got my Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance More

by josh.stifler2
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurtis ramperstead
Report | Print
Sep 22, 2023 -

Ourisman Toyota 40 responded

Josh, Thank you for taking the time to review the Ourisman Toyota 40 team! We appreciate your business and your 5 star review. We look forward to seeing you next time!

September 14, 2023

The service and courtesy received was excellent during my interaction with the Toyota dealer office. More

by akeemkadiri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurtis Rampersad
Report | Print
Sep 15, 2023 -

Ourisman Toyota 40 responded

Akeemkadiri, thank you for taking the time to review the Ourisman Toyota 40 Service department. We are so happy that Kurtis and team took great care of you and your vehicle! We sincerely appreciate your business along with the 5 stars and look forward to working with you again next time!

September 07, 2023

The service and sales team are very knowledgeable and courteous. Would recommend this dealership to anyone looking for a new or used car! More

by Cwipert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Smith
Report | Print
Sep 07, 2023 -

Ourisman Toyota 40 responded

Cwipert, we appreciate your support of Ourisman Toyota 40! We are very happy to know that our Sales and Service department has been able to take great care of you and meet or exceed you expectations.

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